Dewayne Dickens | Page 13

Personal Service Guaranteed Amii Ridgell is amazing! We found a Jeep we loved on the website, and within hours it was ours! Beginning with Amii, we had very personal service th Amii Ridgell is amazing! We found a Jeep we loved on the website, and within hours it was ours! Beginning with Amii, we had very personal service throughout the entire process. Loved that the process was comfortable and not pushy. Text, phone calls, and face to face for the final steps. We will be customers for life <3 More

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The Best New Car Buying Experience! We found the exact Jeep that we were looking for on their website for an unbelievable price.  We contacted the dealership during the week and because We found the exact Jeep that we were looking for on their website for an unbelievable price.  We contacted the dealership during the week and because we were coming in from Richmond, VA, they held it until the weekend for us to come in to look at it.  Amii was the best saleswoman we ever had to deal with.  The General Manager, Kenny,  and the Finance/Warranty, Dewayne, were awesome to work with.  We had such a smooth transaction and an amazing experience with everyone involved with us purchasing our new Jeep.   We will definitely recommend this dealership to all of our friends and family!   Even though we had to travel a few hours, it was worth the drive and we will be back! More

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Excellent experience Mallory was very helpful. She was knowledgeable about the vehicle and was able to answer all of my questions. Overall a wonderful car buying experienc Mallory was very helpful. She was knowledgeable about the vehicle and was able to answer all of my questions. Overall a wonderful car buying experience. More

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Awesome Thank you Keyvan Aarabi for your awesome work on 2016 August 13 for helping purchase a certified 2013 Jeep Wrangler. The wife and are loving it!!!! I Thank you Keyvan Aarabi for your awesome work on 2016 August 13 for helping purchase a certified 2013 Jeep Wrangler. The wife and are loving it!!!! I would also like to say to thank you to Dewayne Dickens for making the paper as painless as possible and to Kenny Cresswell for giving us the best possible value for our trade in. More

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My new 200 Everyone made my new car purchase a pleasure. I knew what I wanted and clicked on a link the night before. The next day I called and talked to Keyvan. Everyone made my new car purchase a pleasure. I knew what I wanted and clicked on a link the night before. The next day I called and talked to Keyvan. I gave him my information for financing and my trade. Shortly after he emailed me my deal and called me with my Apr. After a quick test drive, I signed my paperwork and drove my new car home. While they did offer some other stuff to add to my purchase, I didn't feel any pressure to accept anything I didn't want. I would definitely send any family or friends to see them. More

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Great experience Thanks Keyvan for the great experience. Bringing my new jeep to me was above and beyond my expectations. Also thanks to dewayne for having the paperwo Thanks Keyvan for the great experience. Bringing my new jeep to me was above and beyond my expectations. Also thanks to dewayne for having the paperwork done ahead of time. More

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Very nice experience My wife and I went into purchase a used pick-up. The selection in that area was limited, but we found a previously owned Yukon in our price range. D My wife and I went into purchase a used pick-up. The selection in that area was limited, but we found a previously owned Yukon in our price range. During the inspection, some items were discovered that required repair and we were given the option of having them done by the dealer, or taking the car somewhere else. We chose the dealer. The worked was performed well and at a reasonable price. Everyone at the dealer was very kind. When we arrived to collect the car, all of the paperwork was printed, organized and ready to go. It took only about 10 minutes to complete the transaction. Our salesman was very courteous and kept us informed as to the status of the repair work all along the way. We are very pleased and would recommend this dealer to others. More

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Outstanding customer service!! Herb Hardy is without a doubt the most knowledgeable and courteous salesman I have ever met. ( second to only my grandfather) Dewayne Dickens, as alwa Herb Hardy is without a doubt the most knowledgeable and courteous salesman I have ever met. ( second to only my grandfather) Dewayne Dickens, as always was a pleasure to work with as well, very knowledgeable. More

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Traveled 1,546mi....and the deal didn't change I stopped buying domestic about 15 years ago and was use to the German car buying experience which is a totally professional experience. Two years ag I stopped buying domestic about 15 years ago and was use to the German car buying experience which is a totally professional experience. Two years ago, I needed a 3/4 ton truck and after tons of research settled on the Ram 2500. The purchasing experience in Dallas was a total wake up slap in the face how little domestic dealerships have changed in 15 years. It was a bait and snatch, heavy handed sale, over promise and under deliver experience with people that didn't really even know their product. After walking out three times, I finally got the deal they promised on the phone 6 hours before. I LOVE the truck and needed a new one, not because anything was wrong with it, but I had put 50K miles in under 2 years and financially, it was a good time to replace it. I dreaded the whole experience again until I found Bill and his team. I made the deal on the phone including their purchase of my vehicle and traveled 1,546 mi to pick up my new one all the time thinking that I had a high likelyhood of returning to TX without a new truck. The whole purchase experience was 180 degrees of my last one. I wasn't quite sure what Bill meant when he gave me to Donna to complete the sale and stated, "I promise, your day will be interesting." I found that Donna is anything but the conventional car sales person... in a good way. I felt like I was buying a car from a friend or relative. I mean really, when was the last time a car sales person took you to lunch while your car was being made ready? After numerous German cars from the same sales person, that never happened to me before. She knows the vehicle very well and she is more interested in you the buyer than making a sale as I watched her deal with other customers while I awaited my vehicle detail completion. The deal never changed, no add ons, no hidden fees and no surprises. When I found some minor shipping/lot damage to the vehicle, they offered to pay the repair costs if I took it to a dealership back home....and they did! There were issues getting the vehicle enrolled in the Chrysler Business Link program because they are not a Business Link dealership; however, they didn't just leave me to flounder on my own and were persistent with Chrysler until it was enrolled in the program. I would be remiss if I didn't give a shout out about finance. Dewayne has a slick multimedia presentation slant to the usual boring add on protections and financing options, but again, it isn't heavy handed at all and they are competitive with internet pricing on the same items just like with their vehicle pricing. If you don't want it, just say no and you move right along. If you want more info, he's there to help...again even after the sale is completed. Additionally, he is the point man taking charge of making sure your vehicle gets registered in your state and running any interference needed with banks, Chrysler, etc. On the way back, I had someone notice my Maryland temporary tag and come up to me in a Walmart parking lot in Little Rock, Ar. He did so because he bought his truck at this dealership last year and was so pleased with his experience with them. True story! Bottom line: Don't be afraid to travel to pick up a vehicle here no matter how far you travel. There were no bad surprises and they will remember and help you long after you drive off. Furthermore, it was just an all around good experience renewing my faith in at least one domestic dealership with a great fall leaf watching trip as a bonus. Mr. Fitzpatrick should be proud of this sales team! More

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Friendly and helpful employees In the process of searching for a new mini-van, I visited this dealership among many others. I found them to be especially helpful in guiding me in c In the process of searching for a new mini-van, I visited this dealership among many others. I found them to be especially helpful in guiding me in choosing the best options for my needs. Robert Whitley went above and beyond the call of duty in the amount of time and effort he spent in helping me determine the packages I wanted and in finding the van that was the best choice for me. He adapted his schedule to fit my needs in order to provide me with the most value for my money. I was so pleased with the details he was able to provide which made my choice easier. An extremely knowledgeable salesperson, he was a big advantage to me in making my decision. Believe it or not, I enjoyed the time I spent with the extremely friendly and outgoing Dewayne Dickens. He made the inevitable process of obtaining financing much more pleasant. In all, I feel that I received high quality assistance from this dealership, and wouldn't hesitate to work with them again. Everyone there seemed willing to go out of their way to make my shopping experience easier. More

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