87 Reviews of Diana Badilla
August 23, 2021
Terrible customer service! They send me back my 2021 Hyundai Tucson after a recall service without fixing the battery with the plate which is supposed to hold it, so it cannot move. They left that plate Hyundai Tucson after a recall service without fixing the battery with the plate which is supposed to hold it, so it cannot move. They left that plate next to my windshield wipers and I drove around for 5 months without knowing about this until the car did not start anymore at all. AAA came to check the battery and brought this massive service failure to my attention. They said that driving with a lose sliding battery is very dangerous. When I called the service manager he just tried to brush me off and when I did not want to let this go he said that he would try to see what he can do for me and will call back without being able to provide a date, when this might be. More
July 19, 2021
Ricardo helped me when I came in needing a new battery on a Saturday an hour before closing knowing I couldn’t shut off engine as battery was dead Kudos for him making it work on a busy service day a Saturday an hour before closing knowing I couldn’t shut off engine as battery was dead Kudos for him making it work on a busy service day More
Other Employees Tagged: Ricardo in Service Manager
January 28, 2021
Horrible communication and follow up, Service Manager never called me when requested, left repair area filthy, what seemed simple was made difficult by service writer never called me when requested, left repair area filthy, what seemed simple was made difficult by service writer More
Other Employees Tagged: Ricki
January 21, 2021
NEW to area & by FAR, THE BEST,...not just Hyundai dealership, but ALL dealerships ever experienced!!! First rate customer service from scheduling the appointment, the appointment reminders, calling m dealership, but ALL dealerships ever experienced!!! First rate customer service from scheduling the appointment, the appointment reminders, calling me to let me know that Hyundai corporate had yet to provide the recall part and immediately called me as soon as it was available to reschedule the appointment, to the INCREDIBLE maintenance team that is top notch and second to none! They offered complimentary services (ie: hand car wash) that SO GRATEFUL about & didn’t even have to remember to ask!! 25 stars ✨ if had them!! 🎊👏🏻☺️They exceed all expectations by leaps and bounds and so very grateful to have found this dealership. Thank you for everything! More
Other Employees Tagged: Maintenance team

