Diana Magana | Page 13

Seguin Chevrolet responded

Thank you for giving Seguin Chevrolet a try! We're honored to hear your first visit left such a positive impression. We appreciate the 5-star review and look forward to serving you again in the future. - Jeremy Sims, General Manager.

Seguin Chevrolet responded

Thank you , Andrea, for sharing your experience. We understand your frustration and apologize that the timing of your visit did not meet your expectations. After reviewing your appointment, we found that your vehicle was checked in shortly after arrival. Our team also provided a complimentary alignment, gas and additional road testing to help properly diagnose the concern, which required a more extensive process than a typical repair. We understand that a same-day appointment can create the expectation of a quicker turnaround, and we'll continue working to communicate repair timelines as clearly as possible. We appreciate your feedback and the opportunity to serve you. - Jeremy Sims, General Manager.

Seguin Chevrolet responded

Thank you for the great review! I’m glad our online scheduling process made it easy to get your repair taken care of quickly. It’s wonderful to hear Diana kept you informed throughout the repair process and clearly communicated the issue, solution, and cost. We also appreciate your kind words about our clean and welcoming facility. Thank you for choosing Seguin Chevrolet. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the great review! I’m glad Diana and our service team provided a great experience and helped get you back on the road in time for your other appointments. We appreciate you taking the time to share your experience with us. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you, Andy! I’m glad our team was accommodating and that you enjoyed the ride service to and from the dealership. It’s also great to hear Gregory provided such excellent service as your advisor. We appreciate your support and kind words. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for your feedback. I’m sorry to hear you left feeling this way after your visit with us. We take concerns like this seriously and would appreciate the opportunity to learn more about what was not completed to your satisfaction so we can address it properly. Please reach out to me directly at your convenience. - Jeremy Sims, General Manager

Seguin Chevrolet responded

I’m glad our team was able to get you checked in even ahead of your scheduled appointment time. We appreciate you sharing your experience and choosing Seguin Chevrolet. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the kind words! I’m glad our team was friendly and helpful and that you enjoyed the clean waiting area in our service department. We appreciate you sharing your experience. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the review! I’m glad we were able to get your truck in at the scheduled time and complete the work efficiently. We appreciate you recognizing the improvement and sharing your experience. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the review! I’m glad we were able to get your truck in at the scheduled time and complete the work efficiently. We appreciate you recognizing the improvement and sharing your experience. - Jeremy Sims, General Manager