Diana Register | Page 2

I had a somewhat terrible experience with the service department because of an obvious lack of communication between the sales department and the service department. It took a while to resolve but unfort department because of an obvious lack of communication between the sales department and the service department. It took a while to resolve but unfortunately my vehicle wasn't finished yet. I had to wait until 7 pm when I dropped the vehicle off at 7:15 am. More

by GTF62 Verified Customer Verified Customer

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My vehicle was filthy upon pick up. I had to get the inside windshield wiped in order to see to drive. The outside drivers door was also filthy. The Sirius radio connection was not mad I had to get the inside windshield wiped in order to see to drive. The outside drivers door was also filthy. The Sirius radio connection was not made. I had to call it in myself. There was only 28 lbs of air in each of my tires. I texted the required information to the finance manager to support my refund for overpayment on taxes. He did not acknowledge receipt. I then called and asked him to confirm. He made no attempt to call me back. I then called Dianne to speak with him. Still no callback. I did receive my refund in a timely manner but there was a complete lack of communication from finance. On short, my sales rep was the only high point in my experience with Toyota West Mobile. I will not recommend this dealership to anyone. More

by treehouse12 Verified Customer Verified Customer

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Won’t fix the issue because supposedly not under warranty when I have a 12 month bumper-to-bumper warranty when I have a 12 month bumper-to-bumper warranty More

by rusticgoatsoap Verified Customer Verified Customer

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When they changed my oil they did not clean the oil off my truck, it’s all over the bottom where they took the oil filter off, my truck, it’s all over the bottom where they took the oil filter off, More

by todd Verified Customer Verified Customer

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The service was "Way" too slow! It commonly takes nearly 2 hours for the service to be performed with an appointment. That is unacceptable and we're now seeking alternatives. I e It commonly takes nearly 2 hours for the service to be performed with an appointment. That is unacceptable and we're now seeking alternatives. I expect the service to be swifter given the high price paid. More

by Stevenwo93 Verified Customer Verified Customer

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Dealership is different with new management so still adjusting to the changes but so far feels the same. adjusting to the changes but so far feels the same. More

by Rgpeavy Verified Customer Verified Customer

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Previously responded a couple of days ago. I wrote an extended narrative and submitted that response. I wrote an extended narrative and submitted that response. More

by WRIGHT_MIKE Verified Customer Verified Customer

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I felt very comfortable throughout the entire process of the vehicle purchase. Dianna was fantastic and very professional. the vehicle purchase. Dianna was fantastic and very professional. More

by GTF62 Verified Customer Verified Customer

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Customer associates are always polite and kind BUT when you pull in for a scheduled oil change time and end up waiting 20 minutes for someone to check you in gets daunting. you pull in for a scheduled oil change time and end up waiting 20 minutes for someone to check you in gets daunting. More

by brinaday0509 Verified Customer Verified Customer

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Diana is such a nice person. She got me the exact car I wanted for the price I wanted to pay. She listens and is very knowledgeable. She got me the exact car I wanted for the price I wanted to pay. She listens and is very knowledgeable. More

by ABBYJOWANK Verified Customer Verified Customer

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