Dianna Oneil | Page 72

Had a problem no other dealership could or would correct. Took the car to security Dodge and within a couple of days they fixed the problem. Security Dodge is the only dealership I will use from now on. Took the car to security Dodge and within a couple of days they fixed the problem. Security Dodge is the only dealership I will use from now on. More

by johnnelson3 Verified Customer Verified Customer

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Extremely unhappy with service, Simplest of repairs could not be done correctly the first time, still waiting for Tim Doyle to call me back. It’s been at least two weeks now and counting for Doyle to call me not be done correctly the first time, still waiting for Tim Doyle to call me back. It’s been at least two weeks now and counting for Doyle to call me. D. O’neil’s help was excellent More

by Vorrtex Verified Customer Verified Customer

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Had a long outstanding issue and Dianna was instrumental in resolving the issue. This renwed my relationship with this dealership. Hope to continue with this level of service. in resolving the issue. This renwed my relationship with this dealership. Hope to continue with this level of service. More

by akorovich Verified Customer Verified Customer

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Security Dodge service has always been prompt and reasonably priced. Diana O’Neil is my go to service person and she has never disappointed me. reasonably priced. Diana O’Neil is my go to service person and she has never disappointed me. More

by RGB Verified Customer Verified Customer

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Excellent customer service!!! I always feel like a valued customer. The techs provide quick reliable service, communicate clearly all of the services that they provided, and help me to understand my options customer. The techs provide quick reliable service, communicate clearly all of the services that they provided, and help me to understand my options for the future. More

by Janeen J Verified Customer Verified Customer

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Poor service all the way around I have brought my Cherokee in for service twice in the past 6 months for oil changes. I promptly bring my Jeep in for its routine maintenance out of I have brought my Cherokee in for service twice in the past 6 months for oil changes. I promptly bring my Jeep in for its routine maintenance out of respect and in order to keep your vehicle in the best condition possible so that it has the maximum value when I return it at the end of the lease. Both of the last two times that I have brought it in for service I have asked them if they could repair the gas door which doesn't open using the dashboard button anymore. For the past 6 - 8 months, every time that I need to put gas in the car, I have had to reach my arm inside the rear door panel to pull on some manual release cord. My wife can no longer drive my vehicle because she doesn't feel comfortable opening the door manually. At my last appointment I was told that the repair was not covered by the 3 year bumper to bumper warranty and that it would cost hundreds of dollars to fix. My lease is up in 2 months, so for me to repair an issue that should have been a recall issue because of the vast numbers of Jeep owners that have experienced the same problem, seems ridiculous. I have received several follow up contacts after my last service appointment which I have ignored because I have been so upset. I have leased Jeeps twice in the past 6 years and I took terrific care in maintaining your vehicles. I have even returned them with much less mileage than I paid for. I thought that i deserved better treatment but the service manager that I finally responded to via email Darilyn Whitlock, stated that she would reach out to the service manager whom would get back to me regarding my service issues. I never heard back from anyone. Lets be honest, would you lease another vehicle from Security Dodge? The answer is no. More

by ericrosasco Verified Customer Verified Customer

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Excellent service! Fast proficient staff! Everyone very helpful and friendly! I was taken immediately and without an appointment, I’ve never had a service experience that was so easy and pleasant! helpful and friendly! I was taken immediately and without an appointment, I’ve never had a service experience that was so easy and pleasant! More

by hoagie7511 Verified Customer Verified Customer

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The service advisor was professional and extremely informative about the status of my vehicle. She advised me about my lifetime warranty and what should be done to keep that in tact. I highly recom informative about the status of my vehicle. She advised me about my lifetime warranty and what should be done to keep that in tact. I highly recommend this dealership for all of your service needs. More

by jacomo Verified Customer Verified Customer

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My TPMS still lights up, I had to replace the car battery 2 days after being at the dealership as it was dead, and they didn’t change the oil.. other than that, I guess, thanks?? LOL.. 2 days after being at the dealership as it was dead, and they didn’t change the oil.. other than that, I guess, thanks?? LOL.. More

by Emo1964 Verified Customer Verified Customer

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Jennifer and Diana in service department were outstanding. Always extremely helpful and professional. We will return to Security for future purchases because of them! Thank you Jennifer and Diana outstanding. Always extremely helpful and professional. We will return to Security for future purchases because of them! Thank you Jennifer and Diana!! More

by Carolyn Verified Customer Verified Customer

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