Diego Barreto

I waited almost a year before writing a review, so I could see how the "service after the sale" worked out. Both Julian and Diego have been extremely responsive regarding some minor concerns and a warra could see how the "service after the sale" worked out. Both Julian and Diego have been extremely responsive regarding some minor concerns and a warranty issue with my new Sportage. Today was my first service appointment and everybody was friendly, efficient and no pressure. Thank you again! More

Report | Print

Truly Exceptional Service for my Oil Change I recently visited the KIA Herb Chambers in Burlington for a routine oil change and, as usual, the staff was polite, friendly, and efficient. Th oil change w visited the KIA Herb Chambers in Burlington for a routine oil change and, as usual, the staff was polite, friendly, and efficient. Th oil change was done quickly and without a hitch. However, I am always pleased with the extra touch, they washed and vacuumed my car! Finding the car spic and span was a nice bonus and shows they value their customers. Thank you to the entire team for your efficiency and attention to detail. I highly recommend this KIA dealership for service. More

Report | Print

Michael is awesome so helpful, clear and guided me through the entire process really appreciate it! through the entire process really appreciate it! More

Report | Print

Service was fantastic. Had my vehicle towed in on Friday, got a call Monday morning with what the issue was, vehicle was fixed and ready for pickup that afternoon. Had my vehicle towed in on Friday, got a call Monday morning with what the issue was, vehicle was fixed and ready for pickup that afternoon. More

Report | Print

Everyone in the service department was helpful and professional. I highly recommend Burlington Kia service. professional. I highly recommend Burlington Kia service. More

Report | Print

BUYER BEWARE! !!! Would give this zero stars if I could. Bought a car here two years ago and immediately started having issues with oil burning too quickly. Couldn’ !!! Would give this zero stars if I could. Bought a car here two years ago and immediately started having issues with oil burning too quickly. Couldn’t even make it a week after getting an oil change before I have no oil in my car and it had a constant burning smell. Tried to bring it in to get it checked they said it’s a known issue. They extended the engine warranty because they knew it was going to break but won’t fix it until it “officially breaks” told me to just keep putting oil in it. Which is such a joke, We’ve probably spent over $1000 on adding additional oil but they refused to help or do anything. I even explained how I have three small children and what if we were in the car on the highway when the car decides to break this can’t be safe? But again just refused to do anything. Fast-forward to now and the engine officially broke and They are quoting it could take up to two months for the repair and they’re not gonna cover a rental for those two months. This is a warranty issue and an issue that the dealer has known about and I’ve tried to get fixed multiple times, but they would not do anything until it “officially broke”. But now I’m out of car for two months and will need a rental that I have to pay out of pocket for? They keep saying it’s not our fault it’s corporate but corporate blames the dealer for not having loaners. It’s a joke and absolutely insane. This feels illegal. I would never buy a car from them again. Stay away from this place!! More

Report | Print

Cesar and the staff are great. I appreciate the work that they do. Please take care of them. They’re the reason I keep coming back to Burlington and may buy my next car from them. I appreciate the work that they do. Please take care of them. They’re the reason I keep coming back to Burlington and may buy my next car from them. More

Report | Print

Always get the best service. Never worried about extras being added or talked into things I don’t need!!! Quick and easy!!! Never worried about extras being added or talked into things I don’t need!!! Quick and easy!!! More

Report | Print

Frustrating service experience; responded to a recall only to find out the part was not available and I will need to go back. They were pleasant, but not sure why they had no parts on hand for a known is only to find out the part was not available and I will need to go back. They were pleasant, but not sure why they had no parts on hand for a known issue. More

Report | Print

I came in for two recalls. A perfect experience - quick and efficient. They knew about the recalls and had all the parts. Thank you! A perfect experience - quick and efficient. They knew about the recalls and had all the parts. Thank you! More

Report | Print