Diego Chavez

Title: Unacceptable Treatment, Hidden Add Ons, and Rushed Contract at Raceway Nissan I recently purchased a used Toyota Tacoma from Raceway Nissan in Riverside, (6030 Sycamore Canyon Blvd, Riverside, CA 92 Contract at Raceway Nissan I recently purchased a used Toyota Tacoma from Raceway Nissan in Riverside, (6030 Sycamore Canyon Blvd, Riverside, CA 92507), and my experience was unacceptable from beginning to end. My salesperson, Raul, was polite, but transparency was clearly lacking. We spent over 6 hours at this dealership for a simple used car purchase. By the time we were taken into the finance office with Charlie, we were exhausted — and that’s when things got worse. Inside the finance office, we were rushed through the contract with no meaningful opportunity to review the paperwork. It felt intentional. When I later reviewed the documents at home, I discovered multiple add on coverages and products that I did not authorize, did not request, and were never properly explained. These hidden add ons significantly inflated the final price of the vehicle. What made this experience even more concerning was the way we were treated as Hispanic customers. Based on what we observed, the level of attention, patience, and respect we received was noticeably different compared to how other customers were being treated. That type of inconsistency is unacceptable at any business, especially when making a major purchase. This dealership’s lack of transparency, the excessive wait time, the rushed signing process, and the questionable add on charges all point to a place that does not prioritize honesty or fair treatment. If you plan to shop at Raceway Nissan, I strongly recommend: • Refusing to sign anything without reading every line yourself • Declining all add-ons unless you explicitly understand and want them • Not allowing anyone to pressure or rush you My experience left me feeling misled, undervalued, and taken advantage of. Raceway Nissan needs to seriously improve the way they treat customers — all customers — and stop relying on pressure tactics and undisclosed charges. More

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Good people and great service! “Bipo” is a tremendous salesperson! He got me the car I wanted and a fair price!! “Bipo” is a tremendous salesperson! He got me the car I wanted and a fair price!! More

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Everything was good till I was told all 4 of my tires are bald. I was not happy that my tires are still good bald. I was not happy that my tires are still good More

by MJB_23_B Verified Customer Verified Customer

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THIS is the car dealership and sales people you want to work with - genuine, trustworthy, honest! Diego was my salesman and I also spoke with managers Pete and Chris. Paul assisted with my paperwork. All work with - genuine, trustworthy, honest! Diego was my salesman and I also spoke with managers Pete and Chris. Paul assisted with my paperwork. All of these gentleman were there to help with no games, no manipulating, just caring, kind, and helpful. I bought the car I wanted at a good price. I would refer them and buy from them again without hesitation. Make them your first choice! You won’t regret it. I have met some real doozies on car lots but Raceway Nissan is the best experience I’ve had because of these great guys. They were awesome to work with! More

by pull.clavier.0q Verified Customer Verified Customer

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Take advantage of customers. Charged me over $400 to tell me what the problem was with my car. Charged me over $400 to tell me what the problem was with my car. More

by natashahuff53 Verified Customer Verified Customer

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Communication was broken a few times. I was told that I would receive a call back and I ended up having to do all of the calling. The car was delivered without paperwork or warranty infor I was told that I would receive a call back and I ended up having to do all of the calling. The car was delivered without paperwork or warranty information. Car has only one key. More

by travyon85 Verified Customer Verified Customer

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Had a great experience. I would definitely recommend you in the future to my friends I would definitely recommend you in the future to my friends More

by mrselsaelsa1 Verified Customer Verified Customer

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Super helpful and very nice! Would most definitely recommend him and raceway Nissan to everyone! Would most definitely recommend him and raceway Nissan to everyone! More

by shernandez413 Verified Customer Verified Customer

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I've purchased 3cars and a truck from Raceway Nissan and every time the experience has been great. They work with your budget and do their best to get you in a new vehicle. every time the experience has been great. They work with your budget and do their best to get you in a new vehicle. More

by lljlarry951 Verified Customer Verified Customer

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Bait and switch dealer! !! I was going to purchase a used Tesla on 11/5/23 and at signing, finance all of a sudden added 5k more to the ADVERTISED price before taxes and fee !! I was going to purchase a used Tesla on 11/5/23 and at signing, finance all of a sudden added 5k more to the ADVERTISED price before taxes and fees. They had no effort in trying to fix this. They just walked away from the deal because they thought I was dumb enough to sign. They had no explanation and wasted 3hrs of my time. Practices like this are a violation of the Consumer Fraud and Deceptive Business Practices Act or Section 5 of the Federal Trade Commission (FTC) Act. Be careful when doing any transactions with them! More

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