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Dillon Ballweber
Dillon Ballweber
Service Advisor
Berlin City Honda of Portland
255 Maine Mall Road
South Portland, ME 04106
2 Reviews
Dillon lives in Lewiston and only recently joined Berlin City. When not at work you will find him kayaking Maines rivers and lakes.
Read more2 Reviews of Dillon Ballweber
August 13, 2025
This use to be good dealership, not anymore. My vehicle had an issue that was under warranty and one that was not. When the parts came in I left the vehicle. The maintenance department said it w My vehicle had an issue that was under warranty and one that was not. When the parts came in I left the vehicle. The maintenance department said it would take all day. Seven days later they said it was done. I asked about the non-warranty issue and they had forgotten to address it. It took them two days to adjust the parking brake. Meanwhile I had to leave town and Berlin City said we will “deliver your car to your house while you’re gone”. Great! The delivery driver left my passenger window open and it rained in my vehicle! Of course it was a weekend when I returned home to this and the maintenance department is not available. It took 4 days of pulling up the carpet and putting fans on it myself to dry it out. I contacted Berlin’s maintenance department on Monday and of course “the maintenance manager is busy, but we’ll get him the message”. The manager never contacted me. Unfortunately Berlin City owns the two closest dealerships to me. I think a local hack repair shop could do a better job. More
by MGJones
Other Employees Tagged: Ryan York, Phil Afthim, Jeff Donovan, Mike Hoyle, James Holmes, Jessica Curit-Ramos, Phillip Steinmetz, Lucas Humburg, Rachel Fleming
November 10, 2023
My service experience at Berlin Honda was disappointing. The goods: - ease of making a service appointment - assessing what service was needed - communicating via text service recommendations & cost The goods: - ease of making a service appointment - assessing what service was needed - communicating via text service recommendations & cost Not so good: - 30+ minutes on hold waiting for service representative; finally hung up - 4 hour delay in responding to my text request for a service update. This was the same text thread regarding the recommended service. Bottom line: The customer service on back end was completely unacceptable and there was no apology - just a very late text stating how the rep did not see my text because of the system and obtw, your vehicle is ready? Recommend servicing your Honda elsewhere. More
by Concerned customer
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