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Dion Grace
Dion Grace at BMW of Orland Park

Dion Grace

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.7
177 Reviews
4.7

177 Reviews

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177 Reviews of Dion Grace

October 13, 2025

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Employee Rating

They were very Friendly, prompt and thorough. I was keep updated regarding my service and was completed in a timely matter. Definitely would go back for my service needs. More

by STEPHANIEPEREZ1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 13, 2025

BMW of Orland Park responded

Thank you! We’re glad our team provided friendly, thorough service and kept you updated throughout. We look forward to your next visit! Best Wishes, BMW Of Orland Park

October 08, 2025

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Dion Grace and Robert Snipe are so great Extremely helpful.I really appreciate their help More

by NARESH.UPADHYAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Snipe

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Oct 09, 2025

BMW of Orland Park responded

Your kind review warms our hearts! Thank you from Dion, Robert, and the BMW of Orland Park Team.

October 06, 2025

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Employee Rating

They always do a good job and Dion is the best. I find them to be more transparent than other dealerships, even other BMW dealerships in the area. More

by KWILSON28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 06, 2025

BMW of Orland Park responded

Thank you for your feedback! We’re glad to hear Dion and our team consistently provide excellent service and transparency. We truly appreciate your continued trust in us! Best Wishes, Nissan Of Orland Park

October 04, 2025

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Wonderful service, they were very informative about what's going on with my vehicle just great service More

by ANDY.GIBSON58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 06, 2025

BMW of Orland Park responded

Hi Andy, it's great to hear our service team kept you well-informed and provided top-notch support. Thank you for choosing BMW of Orland Park!

Oct 06, 2025

BMW of Orland Park responded

Thank you for your feedback! We’re glad our team could keep you informed and provide great service. We appreciate your business! Best Wishes, BMW Of Orland Park

October 04, 2025

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Very professional customer service The waiting is tough , for oil change it should be 1 hour More

by MCOLEDJTC
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 06, 2025

BMW of Orland Park responded

It was our pleasure to assist you. Thank you from all of us here at BMW of Orland Park!

October 03, 2025

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Employee Rating

Long wait for service provided. Would like to have had a car available during service. More

by STEVIE.DUNN
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Service Time
Recommend Dealer
Yes
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Oct 06, 2025

BMW of Orland Park responded

Thank you for your feedback. Our loaners are reserved for extended services, but we’re sorry if we were running behind during your visit. We appreciate your patience and hope your next experience is better. Best Wishes, BMW Of Orland Park

September 25, 2025

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Employee Rating

I am very pleased with the service at BMW of Orland Park. They exemplify the expectations of the brand. More

by SAMERABUKHALED
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 25, 2025

BMW of Orland Park responded

Thank you! We’re thrilled your experience at BMW of Orland Park met your expectations and appreciate your feedback. Best Wishes, BMW Of Orland Park

September 24, 2025

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We have purchased 5 cars from OP BMW. We service are cars there because of the relationship and trust that we have built with the staff. Yesterday, Dion was so accommodating and helpful More

by KGREEN20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 24, 2025

BMW of Orland Park responded

Thank you for your continued trust and support! We're happy to hear Dion went the extra mile to help you out. We truly value your loyalty here at BMW of Orland Park, and we look forward to assisting you again in the future! Safe travels!

September 22, 2025

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Employee Rating

Great service. Did not attempt to upsell me on services. A level of honesty is very important to me. More

by THIGGINS2
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 22, 2025

BMW of Orland Park responded

Thank you! We’re glad you appreciated the honest service. Your trust means a lot to us! Best Wishes, BMW Of Orland Park

September 17, 2025

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Employee Rating

We were notified that our car was ready. And when we went to pick it up, we had to wait for over an hour to get it. That's unacceptable. More

by TIMILDEEPS57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 17, 2025

BMW of Orland Park responded

We’re very sorry for the delay you experienced when picking up your vehicle. We understand how frustrating that must have been, and we truly appreciate your patience and we’ll be reviewing this with our team to make sure it doesn’t happen again. Thank you for bringing it to our attention. If you would like to further discuss, please feel free to reach the Service Director, Brian Coster at 708-460-4545. Best Wishes, BMW Of Orland Park

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