Rob Snipe

Overpriced bad customer service. I had to correct my service advisor twice about changing me too much. The correct pricing was printed on a board on the desk. I had to correct my service advisor twice about changing me too much. The correct pricing was printed on a board on the desk. More

by LORDANCHOR Verified Customer Verified Customer

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Professional, Friendly, Providing Detailed information of the problems and what is the cost of services. Checking if there is a warranty to save the costs associated with repairs. The Service Manager Eddy s the problems and what is the cost of services. Checking if there is a warranty to save the costs associated with repairs. The Service Manager Eddy should received recognition for putting extra time to assist and getting problem resolved. More

by HALINAG321 Verified Customer Verified Customer

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Fast, easy, efficient & connected. I felt very well taken care of, from the drop off to pick up it was perfect. I felt very well taken care of, from the drop off to pick up it was perfect. More

by MATTHEWCAIN16 Verified Customer Verified Customer

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Rob at BMW Orland Park delivered truly exceptional customer service. From the moment I arrived, he was professional, attentive, and committed to making the entire experience smooth and stress‑free. Th customer service. From the moment I arrived, he was professional, attentive, and committed to making the entire experience smooth and stress‑free. The team worked quickly and efficiently, ensuring I was in and out without any unnecessary delays. The dealership itself was spotless, organized, and welcoming, which added to the overall positive experience. Rob’s knowledge, communication, and genuine care for customers stood out and made a real difference. I left feeling confident, satisfied, and grateful for the high‑quality service. BMW Orland Park sets a strong standard for excellence. More

by ATBROWNING1 Verified Customer Verified Customer

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Everything went seamlessly getting my oil changed. I was out quickly and everyone was pleasant. I was out quickly and everyone was pleasant. More

by DWPULVER Verified Customer Verified Customer

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Recently move all our BMW service to BWM Of Orland Park. Rob Snipe is the best! Took care of regular maintenance and also went above and beyond for a tire puncture that required a new tire. 10 out of 10 in Rob Snipe is the best! Took care of regular maintenance and also went above and beyond for a tire puncture that required a new tire. 10 out of 10 in service experience. More

by BSTAHURSKI Verified Customer Verified Customer

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After buying my BMW X5 I feel like I’ve been swindled, hog tied and hoodwinked! The salesman was great until the deal was sealed then he kinda disappeared stopped returning my text or calls. Totally non-r hog tied and hoodwinked! The salesman was great until the deal was sealed then he kinda disappeared stopped returning my text or calls. Totally non-responsive I think his name was Brandon but he never gave me his business card so I really don’t know. Now almost 3 months after that debacle they’re still on resolved issues with that monstrosity of a car.. I was promised an extra key fob because I didn’t receive one during the purchase process. They told me they would order one now everybody’s got their hands in their pockets and turn away when I show up for updates. There’s also a part that was missing and they promise to replace it again no response to my inquiries on when it’s gonna happen.. The part is a park light.- center council. I think my investigation that the car was a disaster automobile. It comes from a dealership in Hawaii. It also had paperwork indicating that it was a Rent-A-Car. The paint was all stained and etched by acid.? I was promised the paint would be restored. It was only made worse after holding onto it for 15 days.. The person who tried to make me buy warranty insurance after the deal. I indicated that I did not want to buy the warranty. The car came with a warranty. She went on for many minutes asking why why why I would not buy her warranty- it was torture! I do not want to be one of those ones who got jammed and as time goes on, let it go -I’m not letting it go. It goes on and on, but I’ll leave it here. More

by howardmoore727 Verified Customer Verified Customer

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My service provider Rob and the team gave exceptional service. They explained everything to me and kept me informed during the process. service. They explained everything to me and kept me informed during the process. More

by KIMBERLYSPIDLE Verified Customer Verified Customer

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My service manager was Robert, whom I'd never met before. He was courteous, very nice, and efficient. He appears to be knowledgeable about the auto industry. I enjoyed my experience. He was courteous, very nice, and efficient. He appears to be knowledgeable about the auto industry. I enjoyed my experience. More

by NANCY46 Verified Customer Verified Customer

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BMW of Orland Park is a great example of what a quality auto dealership should be. Since my dealings with BMW of Orland Park that go back several years, the at the dealership has never exhibited anything auto dealership should be. Since my dealings with BMW of Orland Park that go back several years, the at the dealership has never exhibited anything other than a high grade of courtesy, professionalism and efficiency. More

by Reggie Verified Customer Verified Customer

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