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Dion Grace
Dion Grace at BMW of Orland Park

Dion Grace | Page 20

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.7
209 Reviews
4.7

209 Reviews

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209 Reviews of Dion Grace

August 24, 2024

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Employees were very pleasant and helpful wishing to take care of patrons as quickly as possible. More

by GSCASTOR
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Recommend Dealer
Yes
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Aug 26, 2024

BMW of Orland Park responded

Gscastor, thanks for leaving BMW of Orland Park a review. Have a great day!

August 23, 2024

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Dion was very professional and he took care of my car the best possible way. More

by ROZAILIEVA
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Yes
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Aug 26, 2024

BMW of Orland Park responded

We're thrilled Dion hit the mark with 5-star service! Safe travels from the BMW of Orland Park Team!

August 19, 2024

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Dion was awesome. He was very professional and communicated well. He made the experience easy! More

by WAYNE.SPRINGER
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Yes
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Aug 20, 2024

BMW of Orland Park responded

Wayne, thank you for leaving BMW of Orland Park a five-star review! We are happy to hear that Dion was professional and communicated excellently. See you next time!

August 13, 2024

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They were quick, efficient, through with my vehicle repair inspection and very friendly staff. I am extremely pleased More

by CONSUELA1217
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Recommend Dealer
Yes

Other Employees Tagged: James Hatchett, Jason Jakubowski, Richard Pool , Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

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Aug 13, 2024

BMW of Orland Park responded

We're delighted to hear that you had a quick and efficient experience with our friendly team at BMW of Orland Park. Thanks for sharing your satisfaction with us!

Aug 13, 2024

BMW of Orland Park responded

We're delighted to hear that you had a quick and efficient experience with our friendly team at BMW of Orland Park. Thanks for sharing your satisfaction with us!

August 13, 2024

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I like that the mechanic sends you live video of your car explaining his recommendations. As a woman, that gives me more reassurance that I’m not being hackled More

by KEISHAWILL8713
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hatchett , Corey Josephson

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Aug 13, 2024

BMW of Orland Park responded

Keisha, we're glad to hear that the live video feature provided reassurance during your visit to BMW of Orland Park. Thank you for sharing your positive experience!

August 09, 2024

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I liked working with Dion. He was the only one that offered to help me or say hello even though there were several other wiorkers around. He made the experience great. More

by Ktownsend
Recommend Dealer
Yes
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Aug 09, 2024

BMW of Orland Park responded

Thank you for your feedback! We’re glad to hear that Dion made your experience great and stood out by offering help and a friendly greeting. We appreciate your kind words and will share them with Dion. If you need any further assistance, don’t hesitate to reach out. We look forward to serving you again! Best Wishes, BMW Of Orland Park

August 09, 2024

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Dion provided great service! Really easy to get a loaner. Service was fast. Only reason it is 4 stars instead of 5 is I really feel BMW should be washing the outside of cars be More

by TPLANKIS
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Recommend Dealer
Yes
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Aug 09, 2024

BMW of Orland Park responded

Thank you for your feedback! We’re thrilled to hear that Dion provided great service and that you found the loaner process easy and the service fast. We appreciate your suggestion regarding washing the outside of cars before returning them. We understand that this is a standard practice at many dealerships and will take your feedback into consideration to improve our service. Thank you for your valuable input and for choosing us. We look forward to serving you again! Best Wishes, BMW Of Orland Park

August 03, 2024

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Dion Grace was awesome, quick turn around and great service overall, expect nothing less from BMW. More

by MPELLEG
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Recommend Dealer
Yes
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Aug 05, 2024

BMW of Orland Park responded

Thanks for choosing BMW of Orland Park for your service needs! We'll make sure your kind words reach Dion. Have a stellar day!

July 31, 2024

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Advisors should be more knowledgable about product and should be able to answer technical questions when asked by customers. More

by TSHADDAD1986
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Workmanship
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Recommend Dealer
Yes
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Aug 09, 2024

BMW of Orland Park responded

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced. Our goal is to ensure that our advisors are fully equipped with the knowledge needed to assist our customers effectively. Your comments highlight an area where we can improve, and we are committed to providing additional training to our team to ensure they are more knowledgeable about our products and can confidently address technical questions. We value your input and appreciate your patience as we work towards enhancing our service. If you have any further questions or concerns, please feel free to reach out to us directly. We’re here to help and ensure you have a positive experience with us. Thank you for bringing this to our attention. Best Wishes, BMW Of Orland Park

July 29, 2024

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Amazing as always! Great service and the team. It is always a pleasure to go and get the service done! More

by GMOCKUNAS
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Recommend Dealer
Yes
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Jul 30, 2024

BMW of Orland Park responded

Thank you for the kind words! We're delighted to hear that our team at BMW of Orland Park consistently provides great service. We look forward to your next visit!

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