Richard Pool

I had my car in for service and had to take it back, then found out I’d have to do the service. They still arranged for a loaner to get the work done. Always great service found out I’d have to do the service. They still arranged for a loaner to get the work done. Always great service More

by mken0421 Verified Customer Verified Customer

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They always take great care of me providing loaners and meeting me at convenient locations meeting me at convenient locations More

by mken0421 Verified Customer Verified Customer

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I purchased my X5 new in 2001 from this dealership (previous owners.) I have continued to bring it in because I have received superior service. Mr. Pool has always treated me with kindness and respec (previous owners.) I have continued to bring it in because I have received superior service. Mr. Pool has always treated me with kindness and respect. Every person with whom I have interacted has been pleasant and competent. I don’t remember all the names but rest assured if I had been mistreated or made to feel uncomfortable, I would speak up. Your dealership is the only place that has worked on my car since I bought it back in 2001. Thanks for the excellent service. More

by MATY2749 Verified Customer Verified Customer

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Good overall service but took longer than stated. Very thorough maintenance tech and Sales staff Very thorough maintenance tech and Sales staff More

by LPLEAKE Verified Customer Verified Customer

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Good job in and out on time thank for the video , thank you for your service you for your service More

by APETTY1581 Verified Customer Verified Customer

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Fast, easy, efficient & connected. I felt very well taken care of, from the drop off to pick up it was perfect. I felt very well taken care of, from the drop off to pick up it was perfect. More

by MATTHEWCAIN16 Verified Customer Verified Customer

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I buy my vehicles from Zeigler auto group because of the great customer service I get every time!! great customer service I get every time!! More

by matt.mccullough78 Verified Customer Verified Customer

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I purchased my current vehicle from this dealership in 2020 and have had it serviced there ever since. Generally, when paying the premium associated with dealership service, I expect a correspondingly hig 2020 and have had it serviced there ever since. Generally, when paying the premium associated with dealership service, I expect a correspondingly high level of professionalism and communication. I brought my car in on Tuesday morning and had to call by the end of the day just to receive an update. At that time, I was told the vehicle had not yet been inspected. Later that evening, I received the diagnostic video. My service representative, Candice, was out sick on Wednesday, but I was not made aware of this until I called the service center myself mid-afternoon. I did not receive the repair estimate until the end of the day Wednesday, meaning it took nearly two days to receive an estimate. I approved the quoted repair of approximately $2,000 for a radiator fan replacement and new front brake pads. The vehicle was completed by the end of the day Thursday. While the turnaround time itself was somewhat longer than usual, it was not excessively problematic. My frustration stems from the lack of communication and internal coordination when my service representative was absent. No one proactively contacted me or transferred the ticket to another representative until I called seeking an update. To be clear, this is not Candice’s fault—people get sick. The issue appears to be with management and process. When a service advisor is unexpectedly out, their open tickets should be reassigned promptly to ensure continuity of service. This dealership charges a premium for both expert mechanical work and knowledgeable service representatives who are expected to provide above-average customer service. Given that standard, customers should not need to call multiple times over two days simply to receive updates on their vehicle. More

by Paris Stirrat Verified Customer Verified Customer

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I would recommend bringing your vehicle here for service. The staff at Ziegler are very professional knowledgeable and accommodating. Great Customer Service ! The staff at Ziegler are very professional knowledgeable and accommodating. Great Customer Service ! More

by KTENAS Verified Customer Verified Customer

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Welcoming and helpful. Professional and timely communication ongoing while waiting on service to be completed. Professional and timely communication ongoing while waiting on service to be completed. More

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