Dion Grace
Dion Grace at BMW of Orland Park

Dion Grace | Page 22

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.7
219 Reviews
4.7

219 Reviews

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219 Reviews of Dion Grace

July 29, 2024

Dealership Rating
Employee Rating

The service was completed in a timely manner and everyone was very friendly yet professional. More

by THEPARTILLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2024

BMW of Orland Park responded

Thank you for choosing BMW of Orland Park, we appreciate your positive feedback!

July 28, 2024

Dealership Rating
Employee Rating

Reliable, kind, good price point —comfortable environment and good coffee—polished place- professional staff and managers More

by DDSMITHMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Pool

Jul 29, 2024

BMW of Orland Park responded

Thank you for highlighting the reliable service and comfortable environment at BMW of Orland Park. We're glad to hear that our professional staff made your visit enjoyable, right down to the coffee!

July 26, 2024

Dealership Rating
Employee Rating

I loved the experience! The price is what I did not like lol! I would highly recommend Dion! More

by JENNIFERGOODRUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hatchett, Jason Jakubowski, Richard Pool , Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

Sep 05, 2024

BMW of Orland Park responded

Thank you for your feedback! We’re glad to hear you had a great experience and that Dion provided excellent service. We understand that pricing can be a concern, and we appreciate your recommendation. We look forward to serving you again in the future! Best Wishes, BMW Of Orland Park

July 23, 2024

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Employee Rating

Went in for an oil change and was told I needed brake fluid change. He said $235 but didn’t explain that he meant on top of oil change charge that was already $400. Ended up spending over $400 smh won’t More

by STPOWERS1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 05, 2024

BMW of Orland Park responded

We apologize for the confusion and lack of clear communication regarding your service charges. We strive to be transparent with our pricing, and it’s clear we didn’t meet that standard during your visit. We understand your frustration and hope you’ll give us another chance to provide the straightforward and honest service you deserve. Best Wishes, BMW Of Orland Park

July 19, 2024

Dealership Rating
Employee Rating

Service advisor Dion was very kind & helpful , great fast service , thank you Zeigler BMW of Orland Park ! More

by EVAKAUNAS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2024

BMW of Orland Park responded

We're delighted to hear that Dion provided excellent service and made your visit to BMW of Orland Park a pleasant one. Thanks for the positive feedback!

July 13, 2024

Dealership Rating
Employee Rating

Mr. Brian-manager & Mr. Dion service advisor have been outstanding employees, thanks for everything you done for me. More

by o.t.joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Coster , And to all the mechanics who have work on my vehicle, thank you so much!

Jul 15, 2024

BMW of Orland Park responded

We're delighted to hear that Brian and Dion provided outstanding service at BMW of Orland Park. Thank you for sharing your positive experience!

July 01, 2024

Dealership Rating
Employee Rating

Dion Grace was fantastic as he throughly explained all but being a state of an art building as when it was being built many years ago but first time inside not all impressed. The glass of the person sitti More

by AGUMBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 01, 2024

BMW of Orland Park responded

Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff, especially the thorough explanations provided, to be fantastic. However, we sincerely apologize for the aspects of your visit that did not meet your expectations. We are sorry to hear about the condition of the glass office behind the reception desk. Cleanliness and professionalism are important to us, and we will address this issue with our team to ensure it does not happen again. We also appreciate your feedback regarding our coffee lounge. While our store is not finished from the remodel, we fell short in this instance. We hope you will give us another chance in the future to provide you with the exceptional experience that you deserve. If you have any further concerns or would like to discuss your visit in more detail, please feel free to contact us directly. Thank you once again for your valuable feedback. Best Wishes, BMW Of Orland Park

June 30, 2024

Dealership Rating
Employee Rating

My 2020 BMW X6M was involved in an accident in January and sent to Crash Champions in Crestwood for repairs. Though they were good for replacing what was damaged, they could not seem to figure out why my More

by CDLANCASTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Scanlon

Jul 01, 2024

BMW of Orland Park responded

Thank you for sharing your experience! We're glad to hear that our team at BMW of Orland Park could resolve the issues and get your BMW X6M back to riding like new. We appreciate your patience throughout the process and are here if you need anything in the future!

Jul 01, 2024

BMW of Orland Park responded

Thank you for sharing your experience! We're glad to hear that our team at BMW of Orland Park could resolve the issues and get your BMW X6M back to riding like new. We appreciate your patience throughout the process and are here if you need anything in the future!

June 19, 2024

Dealership Rating
Employee Rating

Amazing sales and service from Zeigler BMW of Orland! Repeat customer and will always come back More

by KUPIECJE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Coster, James Hatchett, Jason Jakubowski, Richard Pool, Marc Boomsma , Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

Jun 21, 2024

BMW of Orland Park responded

We are thrilled to see your positive review! The BMW of Orland Park team looks forward to your next visit with us. Take care!

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