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Dmitry Kaprolov
Dmitry Kaprolov at Lexus of Milwaukee

Dmitry Kaprolov

Service Advisor

Lexus of Milwaukee

1433 W Silver Spring Dr
Milwaukee, WI 53209

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5.0
62 Reviews

Languages Spoken

English English

5.0

62 Reviews

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62 Reviews of Dmitry Kaprolov

September 16, 2025

Dealership Rating
Employee Rating

Service at this dealership has been fine, especially the service staff. However, I believe the level of expenses has been high. But I never got a response to previous feedback. So after purchasing 5 lexuses More

by lenstecklein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bella Baker, Eddie Vargas

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Sep 19, 2025

Lexus of Milwaukee responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (414) 228-9000 when you have a chance. Thank you, and we look forward to hearing from you.

August 20, 2025

Dealership Rating
Employee Rating

Top reliable service always available to help and answere questons smooth service with follow ups More

by Ramon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben Kranitz, Bella Baker

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Aug 24, 2025

Lexus of Milwaukee responded

Hi Ramon, thanks for your great review, and for giving our dealership such a high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

June 30, 2025

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Employee Rating

Have been a customer since 2009 and have been pleased with both service and sales. More

by rjshaps
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ben Kranitz, Chris Palmisano

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Jul 03, 2025

Lexus of Milwaukee responded

Hi, thank you for your support! We're happy we could help. We are always more than happy to assist you if anything else comes up. Take care!

June 27, 2025

Dealership Rating
Employee Rating

Dmitry at the Silver Spring location took great care of me. Went from n for an oil change and there was a gas leak. He offer to fix it since it was under warranty and gave me a rental car. Damitry contac More

by maryjo40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 29, 2025

Lexus of Milwaukee responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We are always more than happy to assist you if anything else comes up. Take care!

May 19, 2025

Dealership Rating
Employee Rating

Excellent Service, Ben really showed us persistent, and helping us find the right car. Highly recommended More

by AnnMarie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ben Kranitz

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May 20, 2025

Lexus of Milwaukee responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 25, 2025

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Employee Rating

Conveniently located and easy to get to from Hwy 43. Clean and well kept. People very friendly. More

by finski1953
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ben Kranitz, Kevin Bell, Chris Palmisano

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Feb 27, 2025

Lexus of Milwaukee responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

January 30, 2025

Dealership Rating
Employee Rating

Ben was a pleasure to work with and literally went the extra mile to ensure I got the vehicle I wanted! More

by Tj.dieball81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ben Kranitz

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Feb 03, 2025

Lexus of Milwaukee responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 30, 2025

Dealership Rating
Employee Rating

The dealership is clean. The staff is friendly and helpful. Ben Kranitz is professional; I trust him and enjoy working with him. More

by Lexus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ben Kranitz, Benjamin "Tech Ben" Bausch, Hunter Arms , Nick Stover

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Feb 03, 2025

Lexus of Milwaukee responded

Hi Lexus, we're glad to hear you found our staff to be so informative and helpful. If you have any further questions, please give us a call. We're always happy to help!

October 29, 2024

Dealership Rating
Employee Rating

Dmitry Kapralov very clearly loves taking care of his customers. He always helps me decide what's best for me and my vehicles. I wouldn't trust anyone else! More

by Bw92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 01, 2024

Lexus of Milwaukee responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

October 25, 2024

Dealership Rating
Employee Rating

Thanks Dmitry with your help getting a great deal on tires. Always great working with you! More

by amywelhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 27, 2024

Lexus of Milwaukee responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We are always more than happy to assist you if anything else comes up. Take care!

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