Bella Baker

I just purchased my first-ever lease, and Rico assisted me from the very beginning. He was an absolute pleasure to work with—kind, patient, and thorough in breaking everything down in a way that was easy t me from the very beginning. He was an absolute pleasure to work with—kind, patient, and thorough in breaking everything down in a way that was easy to understand. There were no hidden costs, and I never felt pressured to purchase options I couldn’t afford. I truly appreciate his outstanding customer service and the effort he put into making this process smooth and comfortable for me. Because of this experience, I’ll absolutely continue working with him in the future when I’m ready for my next vehicle. Thank you, Rico! I sincerely hope your hard work and dedication are recognized—you made a potentially overwhelming experience a great one. More

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I was in a bind after losing a tire to a pothole on a weekend en route to birthday plans with my kids. Bella was able to get me in right away and processed quickly on a Saturday with a loaner vehicle an weekend en route to birthday plans with my kids. Bella was able to get me in right away and processed quickly on a Saturday with a loaner vehicle and out the door in time to continue with our birthday plans. A+++ My car was picked up, fully repaired, several days later. More

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Great experience in service with Bella. A plus communication with everything through out the day. A plus communication with everything through out the day. More

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Bella helped me out greatly, ensuring my vehicle was safe to drive after inheriting it in an unknown state of condition. She was very kind, personable, and communicative. The repairs to my vehicle were done to drive after inheriting it in an unknown state of condition. She was very kind, personable, and communicative. The repairs to my vehicle were done astonishingly fast. Video provided of the vehicle inspection by the mechanics assured me the repairs suggested were indeed necessary. I was given a complimentary loaner which ensured that I was not left immobile by my vehicle being in the shop. Highly recommend! Thank you! More

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Disconnected teams and departments don’t produce an experience that aligns to Lexus’s pursuit of perfection. experience that aligns to Lexus’s pursuit of perfection. More

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Bella B was absolutely amazing. I’m super excited for my next service just to work with her again 10 out of 10. Definitely recommend her. She’s great at what she does. Thanks a mill I’m super excited for my next service just to work with her again 10 out of 10. Definitely recommend her. She’s great at what she does. Thanks a million Bella. More

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This is a great dealership. The service was excellent, and the staff was very helpful. Would definitely recommend to anyone that owns a Lexus. The service was excellent, and the staff was very helpful. Would definitely recommend to anyone that owns a Lexus. More

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Bella Baker, assistant service manager, is awesome! As a new Lexus owner, I love the dedicated service advisor model that they have at Lexus of Milwaukee. While I’ve had a few glitchy things with the As a new Lexus owner, I love the dedicated service advisor model that they have at Lexus of Milwaukee. While I’ve had a few glitchy things with the car, So far, they have gone above and beyond to address of everything. The sales process was also very easy. I found exactly what I wanted within one hour of arriving. The sales team was very service oriented as well. Cooper and Josh did a great job. And shouted out to Chris in finance who made the paperwork so easy! Thank you, Lexus of Milwaukee! More

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Brought my car in recently for routine maintenance. Was greeted by Bella who was prompt, efficient, knowledgeable and who made the experience easy from beginning to end. They are lucky to have her Was greeted by Bella who was prompt, efficient, knowledgeable and who made the experience easy from beginning to end. They are lucky to have her More

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I came into the dealership very upset and with significant frustration over my vehicle, which would not start. From the initial phone call with Melissa, I felt heard. Bella, in service, was my fi significant frustration over my vehicle, which would not start. From the initial phone call with Melissa, I felt heard. Bella, in service, was my first point of contact upon arrival and she handled the situation with professionalism, compassion, and genuine care. She listened to me and showed empathy. When I expressed my lack of confidence in the vehicle and that I would feel better in something different, she connected me with Bonnie. Bonnie extended the same behaviors to me. She listened, was empathetic and soothed my frayed nerves considerably. She also guided me through my options of something new without pressure. The feeling of being heard and understood did not end there. I received it from Christine in finance and every person that I came into contact with that day. Thanks to their support, I was able to purchase a new vehicle at a price point I felt good about. I truly appreciate how I was treated during a difficult moment and will continue to return as a loyal customer. Thank you all for turning a difficult day into a positive one. More

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