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Dmitry Kaprolov
Dmitry Kaprolov at Lexus of Milwaukee

Dmitry Kaprolov

Service Advisor

Lexus of Milwaukee

1433 W Silver Spring Dr
Milwaukee, WI 53209

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5.0
69 Reviews

Languages Spoken

English English

5.0

69 Reviews

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69 Reviews of Dmitry Kaprolov

February 24, 2026

Dealership Rating
Employee Rating

Disconnected teams and departments don’t produce an experience that aligns to Lexus’s pursuit of perfection. More

by Kylebrauns
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ben Kranitz, Bella Baker, Hunter Arms, Chris Palmisano

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Feb 27, 2026

Lexus of Milwaukee responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please get in touch with our Manager at (414) 228-9000 so we can ensure your experience with our dealership is more pleasant going forward.

February 12, 2026

Dealership Rating
Employee Rating

Good experience good service is services by individuals Dimitri k knows his job very well. Thinking about trading my 2024 Lexus TX 350. More

by Mamir.dmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben Kranitz

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Feb 16, 2026

Lexus of Milwaukee responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

February 11, 2026

Dealership Rating
Employee Rating

Very like the place of services that's helpful people. They did a good job. I will be back More

by banh925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 15, 2026

Lexus of Milwaukee responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 11, 2026

Dealership Rating
Employee Rating

Dmitry Kapralov did an excellent job taking care of my svc needs as he always does More

by Larrybeschta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 15, 2026

Lexus of Milwaukee responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

December 24, 2025

Dealership Rating
Employee Rating

I live the Lexus of Milwaukee dealership. They are always professional, helpful and ethical. A very rare combination. More

by taylor_cecilia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bella Baker, Chris Palmisano

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Dec 25, 2025

Lexus of Milwaukee responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 20, 2025

Dealership Rating
Employee Rating

Top gun service,customer friendly service advisor that assures quality service in the auto repairs being done. More

by michaelodonnell573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bella Baker, Eddie Vargas , Richie Ngandu

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Oct 23, 2025

Lexus of Milwaukee responded

Hi, we appreciate you choosing Lexus of Milwaukee! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

October 04, 2025

Dealership Rating
Employee Rating

Friendly staff nice place to buy cars and service my care helpful staff and do a good job job More

by Ramon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bella Baker

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Oct 07, 2025

Lexus of Milwaukee responded

Ramon, we appreciate you choosing Lexus of Milwaukee! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

September 16, 2025

Dealership Rating
Employee Rating

Service at this dealership has been fine, especially the service staff. However, I believe the level of expenses has been high. But I never got a response to previous feedback. So after purchasing 5 lexuses More

by lenstecklein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bella Baker, Eddie Vargas

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Sep 19, 2025

Lexus of Milwaukee responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (414) 228-9000 when you have a chance. Thank you, and we look forward to hearing from you.

August 20, 2025

Dealership Rating
Employee Rating

Top reliable service always available to help and answere questons smooth service with follow ups More

by Ramon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben Kranitz, Bella Baker

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Aug 24, 2025

Lexus of Milwaukee responded

Hi Ramon, thanks for your great review, and for giving our dealership such a high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

June 30, 2025

Dealership Rating
Employee Rating

Have been a customer since 2009 and have been pleased with both service and sales. More

by rjshaps
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ben Kranitz, Chris Palmisano

Report | Print
Jul 03, 2025

Lexus of Milwaukee responded

Hi, thank you for your support! We're happy we could help. We are always more than happy to assist you if anything else comes up. Take care!

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