Dolf Nuno | Page 2

Toyota of Gladstone responded

We’re glad your long drive to purchase your used 4Runner paid off with a seamless experience from start to finish. Knowing that Becka’s attentive communication and organized approach kept you confident throughout the process means a great deal to our team. Congratulations on your dream 4Runner, and thank you for recommending us so warmly.

Toyota of Gladstone responded

It’s wonderful to hear that Max was so helpful and personable while answering all your questions. Enjoy your MINI Cooper S Countryman, and please let us know if there’s anything else we can do down the road.

Toyota of Gladstone responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Gladstone!

Toyota of Gladstone responded

Thank you so much for the incredible review! We're thrilled to hear Dusty went above and beyond to help you find exactly the vehicle you wanted. It's wonderful to know he was patient throughout the decision-making process, worked hard to locate the right color and features, and took the time to explain everything your new vehicle has to offer. We're especially honored that you and your family continue to trust Toyota of Gladstone for your vehicle needs. Your loyalty and recommendation mean more to us than we can express, and we're grateful to have the opportunity to serve your family time and again. We'll be sure to share your thoughtful comments with Dusty and the rest of our team. Thank you for choosing Toyota of Gladstone and for recommending us to others. We truly appreciate your continued trust and support, and we hope you enjoy your new vehicle for many years to come!

Toyota of Gladstone responded

Andy, thank you for taking the time to share such detailed feedback. We're very glad to hear Cassie and Jesse were awesome and helpful while you were shopping for your new 4Runner, and we'll make sure they receive that recognition. We're equally concerned about the finance experience you described. You should feel comfortable reviewing and understanding the price, loan term, products, interest rate, and final payment before signing anything. Regardless of the circumstances, you should never feel rushed or pressured when asking to review the numbers associated with your purchase. We'd like the opportunity to review your transaction and better understand what occurred during the finance portion of your visit. Please contact Charity Graff, our Customer Service Manager, directly at CGraff@ToyotaofGladstone.com. She can review the details with the appropriate members of our management team and follow up with you personally. Thank you for recognizing Cassie and Jesse while also being candid about where your experience fell short, Andy. We appreciate your business and the opportunity to address your concerns.

Toyota of Gladstone responded

Thank you for the awesome review, Samuel! We're thrilled to hear you had such a positive experience with our team. It's wonderful to know Eugenio Villalobos provided great service and that everyone you interacted with was friendly, welcoming, and helpful. We'll be sure to share your kind words with Eugenio and the rest of our team. Thank you for choosing Toyota of Gladstone. We truly appreciate your trust and support, and we hope you enjoy your new vehicle for many years to come!

Toyota of Gladstone responded

Thank you for the wonderful review! We're thrilled to hear Noah provided you with a great experience and that everyone at the dealership made you feel welcome during your visits. Creating a friendly, positive environment for our customers is something we take great pride in. We'll be sure to share your kind words with Noah and the rest of our team. Thank you for choosing Toyota of Gladstone. We truly appreciate your trust and support, and we hope you enjoy your new vehicle for many years to come!

Toyota of Gladstone responded

Thank you for the wonderful review! We’re thrilled to hear you and your family had such a great experience with us. Providing excellent service, a quick and easy transaction, and a comfortable, welcoming environment for every customer is exactly what we strive for. We’re so glad your buying process was smooth from start to finish. Thank you for your recommendation and for choosing Toyota of Gladstone. We truly appreciate your trust and support, and we hope you enjoy your new vehicle for many years to come!

Toyota of Gladstone responded

Thank you for the wonderful review, Zach! We’re thrilled to hear you had such a positive experience with our team. It’s especially great to know Cassie Michaud’s patience and dedication made such a difference during your car-buying journey. Providing kind, helpful, and personalized service is exactly what we strive for, and we’ll be sure to share your kind words with her. Thank you for choosing Toyota of Gladstone. We truly appreciate your trust and support, and we hope you enjoy your new vehicle for many years to come!

Toyota of Gladstone responded

Thank you for the wonderful review, Donna! We’re thrilled to hear you had such a positive experience with Cassie and our team. It’s great to know Cassie took the time to listen, work alongside you as a true partner, and advocate on your behalf throughout the process. Providing a transparent, collaborative, and no-pressure buying experience is exactly what we strive for, and we’re so glad that was reflected in your visit. We’ll be sure to share your kind words with Cassie and the rest of our team. Thank you for choosing Toyota of Gladstone. We truly appreciate your trust and support, and we hope you enjoy your new vehicle for many years to come!