Kassandra Kim

Toyota of Gladstone responded

Thank you for the amazing review, Jan! We’re thrilled to hear Kassandra provided such a thorough and knowledgeable experience. Taking the time to help customers find the perfect vehicle and ensuring they feel comfortable using all of its features is an important part of the ownership experience, and we're glad Kassandra went above and beyond for you. We’ll be sure to share your kind words with her. Congratulations on your new vehicle, and thank you for choosing Toyota of Gladstone! We truly appreciate your trust and support. Enjoy your new ride, and please don't hesitate to reach out if you ever have questions down the road!

Toyota of Gladstone responded

Thank you for the wonderful review! We’re delighted to hear you had such a positive experience working with Alex and the Toyota of Gladstone team. Providing great communication, flexibility, and support throughout the process is especially important when coordinating around a busy work schedule, and we’re glad Alex helped make everything easy and convenient for you. We truly appreciate your kind words, your recommendation, and your trust in our team. Thank you for choosing Toyota of Gladstone. We look forward to welcoming you back in the future and helping any friends you send our way!

Toyota of Gladstone responded

Thank you for the incredible review, Andrew and Lisa! We are truly honored by your loyalty and trust in Toyota of Gladstone. Hearing that you visited five Toyota dealerships before purchasing your first Toyota with us—and that you're now on your third Toyota and wouldn't consider going anywhere else for your fourth—means more than we can express. That kind of long-term relationship is exactly what we strive to build with our customers. We're thrilled to hear Kassandra, Ruben, and Teona helped make your experience exceptional. Just as importantly, we're glad the small interactions—the smiles, greetings, and familiar faces recognizing you when you return—have made you feel welcomed and valued. Those moments are a big part of the culture we work hard to create. We're also grateful for your kind words about our Service Department. Providing knowledgeable support and finding answers for our customers is something our team takes great pride in. Thank you for your continued business, your trust, and your thoughtful review. We truly appreciate being your dealership of choice and look forward to helping you with Toyota number four when the time comes!

Toyota of Gladstone responded

Thank you for the wonderful review! We’re thrilled to hear you had a great experience with our team and found everyone to be professional and friendly. Providing exceptional customer service and creating a welcoming environment for every guest is exactly what we strive for. Your recommendation means a great deal to us, and we’re honored that you would recommend us to your friends and family. Thank you for choosing Toyota of Gladstone. We truly appreciate your trust and support, and we look forward to helping you again in the future!

Toyota of Gladstone responded

Thank you for the incredible review, Botagoz! We’re honored that you chose Toyota of Gladstone for your vehicle upgrade and are thrilled to hear Kassandra provided such an exceptional experience. What stands out most is Kassandra’s commitment to understanding exactly what you were looking for. Rather than rushing the process, she stayed in touch, listened to your needs, and thoughtfully shared options until the right vehicle came along. That level of dedication is exactly what we strive for. We’re delighted to hear that when the Lexus became available, Kassandra made the experience comfortable, informative, and enjoyable by walking you through the features, answering your questions, coordinating the test drive, and ensuring you felt confident every step of the way. We’re also proud that our team was willing to stay late to help complete everything and make your experience as seamless as possible. We’ll be sure to share your kind words with Kassandra and the rest of the team. Thank you for your trust, your recommendation, and for taking the time to share your experience. We hope you enjoy your Lexus for many years to come and look forward to serving you again in the future!

Toyota of Gladstone responded

Thank you for the great review! We’re glad to hear everything was easy and that we were able to beat your credit union’s pre-approval—that’s a big win! We appreciate you choosing us and look forward to helping you again down the road!