Dominic Difino

First appointment and still waited and hour and a half. Would have been nice if I would have received a courtesy car wash Would have been nice if I would have received a courtesy car wash More

by minrogo Verified Customer Verified Customer

Report | Print

Great service in a timely manner, as well as a friendly mannerisms. Thanks for the assistance. mannerisms. Thanks for the assistance. More

by GDZMVP01 Verified Customer Verified Customer

Report | Print

They were super nice attentive and quick service. The sweet lady kept offering us drinks and checking on us in the service area The sweet lady kept offering us drinks and checking on us in the service area More

by JILLISSINGLE Verified Customer Verified Customer

Report | Print

2+hrs for oil change and tire rotation, I understand if there are problems but come talk to me and explain. Rep who took care of me was very short when I walked in handed me a pamphlet of services you off there are problems but come talk to me and explain. Rep who took care of me was very short when I walked in handed me a pamphlet of services you offered but never came back to see if I was interested in any of it. I had a coupon and they stated I needed to present when I walked in , but once again I was sent to the waiting room More

by Wbaczkowski Verified Customer Verified Customer

Report | Print

If you’re interested in a place that uses bullying to intimidate customers, this is your place. I recently brought my vehicle to this Buick dealership and had an extremely disappointing experience. I was intimidate customers, this is your place. I recently brought my vehicle to this Buick dealership and had an extremely disappointing experience. I was spoken to in an aggressive, irate tone, with staff raising their voices at me when I questioned why I was being charged a diagnostic fee for an issue that was covered under a recall. That diagnostic fee was $231, which made the situation even more frustrating and unreasonable. My vehicle sat outside on their lot for three days after I was told to drop it off. When I called for an update, I was told the delay was because I “never responded” about what to do with the vehicle. That was completely untrue — I had already spoken with a representative the weekend before and confirmed everything. Instead of taking accountability, I was met with rude attitudes and blame. I have names and have documented everything. Despite following all instructions and dealing with a recall-related problem, I was still forced to pay the $231 diagnostic fee. The lack of communication, the hostility, and the unprofessional behavior were unacceptable. I will not be recommending this dealership to anyone. More

Report | Print

I have all my maintenance and scheduled checkups done here, appreciate the car wash also. here, appreciate the car wash also. More

by JimReem Verified Customer Verified Customer

Report | Print

Deceptive information given to me when I bought my terrain regarding when 3 complementary had to be completed. Who gets3 oil changes in 1year. In the future, I will be going to a different dealer for terrain regarding when 3 complementary had to be completed. Who gets3 oil changes in 1year. In the future, I will be going to a different dealer for my service. More

by robprz Verified Customer Verified Customer

Report | Print

I stop in without a appointment and they were able to give me a oil change give me a oil change More

by wschulz Verified Customer Verified Customer

Report | Print

They were on time and efficient with their service They got me up and running again got me up and running again More

by Terry Verified Customer Verified Customer

Report | Print

Everyone was very nice. I could have done without the expense but that's not your fault. The young man that picked me up at my house was very nice and polite. He was a very I could have done without the expense but that's not your fault. The young man that picked me up at my house was very nice and polite. He was a very good driver. I have no complaints with Spitzer Buick. I would definitely do business with you again. More

by lee.sekeres Verified Customer Verified Customer

Report | Print