Kelly Buchner
Kelly Buchner at Spitzer Buick GMC Parma

Kelly Buchner

Service Advisor

Spitzer Buick GMC Parma

6603 Brookpark Rd
Parma, OH 44129

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4.3
21 Reviews
4.3

21 Reviews

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21 Reviews of Kelly Buchner

June 01, 2026

Dealership Rating
Employee Rating

Very professional and honest - Corrected Turbo warranty without any question. Reuben and Kelly took care of my daughter's 2017 Encore - such great service! thank you for making the process so easy. More

by chuck1
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Recommend Dealer
Yes

Other Employees Tagged: Ruben Ortiz Jr

Jun 01, 2026

Spitzer Buick GMC Parma responded

Thank you for recognizing Kelly and Ruben’s professionalism. We’re happy they addressed the turbo warranty on your daughter’s Buick Encore with honesty and kept everything straightforward. We look forward to assisting you again.

May 12, 2026

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The employees at the dealership were nice. Just a suggestion the beverage/snack options are very high in cost. I have been to other dealerships and the cost of most items were less than half More

by mkevans18
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Recommend Dealer
Yes
May 12, 2026

Spitzer Buick GMC Parma responded

Thank you for letting us know the team was welcoming and that the service video helped build confidence. We’ve shared your input on snack and beverage pricing to see how we can improve options. We look forward to serving your GMC Terrain again.

May 10, 2026

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Associate said I was getting $20. off my service then my receipt said $10. Off More

by Miss Liz
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Recommend Dealer
No
May 14, 2026

Spitzer Buick GMC Parma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 25, 2026

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My service appointment went relatively smoothly. Everything that was done was explained to me. I don't know if the service was done timely because I don't know how long it should take to replace t More

by HEY.MAR
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Recommend Dealer
Yes
Mar 25, 2026

Spitzer Buick GMC Parma responded

We’re glad the service on your Buick Enclave ran smoothly and that everything was explained clearly. Thank you for highlighting our credit card fee; bringing a debit card, check or cash is a helpful suggestion. We appreciate your feedback.

March 19, 2026

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Great service in a timely manner, as well as a friendly mannerisms. Thanks for the assistance. More

by GDZMVP01
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Recommend Dealer
Yes

Other Employees Tagged: Dominic Difino, Sabrina Wozniak, Anthony Paratore , David Daerr

Mar 19, 2026

Spitzer Buick GMC Parma responded

We’re glad to hear our team took care of your GMC Sierra 1500 promptly and with a friendly approach. Thank you for your feedback and for letting us assist with your service needs.

March 18, 2026

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They were super nice attentive and quick service. The sweet lady kept offering us drinks and checking on us in the service area More

by JILLISSINGLE
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Recommend Dealer
Yes

Other Employees Tagged: Dominic Difino, Sabrina Wozniak, Anthony Paratore , David Daerr

Mar 18, 2026

Spitzer Buick GMC Parma responded

Thank you for the 5-star review. We’re glad your Buick Encore received attentive, swift service and that our team kept you comfortable with refreshments and regular check-ins. We look forward to assisting you again with Encore service.

February 23, 2026

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Everyone was very nice and helpful, didn’t take to long, and helped me to find matching car paint for a scratch. More

by massimop
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Recommend Dealer
Yes
Feb 23, 2026

Spitzer Buick GMC Parma responded

Thank you for highlighting how our team provided friendly, efficient service on your GMC Canyon. Kelly was glad to help you find the perfect paint match. We appreciate you sharing your experience.

October 20, 2025

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They were on time and efficient with their service They got me up and running again More

by Terry
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Recommend Dealer
Yes

Other Employees Tagged: Dominic Difino, Anthony Paratore , Tayler Wenmoth

Oct 20, 2025

Spitzer Buick GMC Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Buick GMC Parma.

October 18, 2025

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I appreciate the respect, honesty, communication and prompt service of this dealership. Thank you Spitzer! More

by Cyn
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Recommend Dealer
Yes

Other Employees Tagged: Devin Au

Oct 18, 2025

Spitzer Buick GMC Parma responded

Thank you for choosing Spitzer Buick GMC Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 17, 2025

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Very knowledgeable,Very friendly. Answered all my questions. And performed all the work in a timely manner. More

by troycothey6
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Recommend Dealer
Yes
Oct 17, 2025

Spitzer Buick GMC Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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