Dominic Difino | Page 21

This dealership service department is excellent. I always get honest answers to my concerns regarding my car. They do not oversell as some places do. I always get honest answers to my concerns regarding my car. They do not oversell as some places do. More

by DIZZYISSY1 Verified Customer Verified Customer

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I’m going to give a honest review. For a while I wasn’t a fan of the move from Axelrod over to Spitzer. I felt like the service took a big step back and my salesman retired. After voic For a while I wasn’t a fan of the move from Axelrod over to Spitzer. I felt like the service took a big step back and my salesman retired. After voicing some concerns, I was taken to the general managers office where I sat and talked with Adam Black for quite some time. He was more than accommodating as well as took ownership in some of the areas that were deficient. He promised me that everything was going to be improved. He also asked me what he could do to earn my business back so we talked in depth. I’m happy to say within 24 hours. I drove off the lot with a brand new 2024 GMC Acadia Elevation. In order to make this happen, I was paired up with Kelly Hettinga as my salesman. He was terrific and took the time to work with me and explain everything in depth. After the fact, he even drove the vehicle over to my house when they had to program a couple things. They have definitely earned my business and I will tell everybody about my experience. Thank you, Spitzer! More

by TCPPhotoCLE Verified Customer Verified Customer

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My car service was good. The standard oil change went well. The service center was neat and clean. The personnel are nice and courteous. Paula is ALWAYS a treat to see and co The standard oil change went well. The service center was neat and clean. The personnel are nice and courteous. Paula is ALWAYS a treat to see and converse with, I think that the service center could use more people with her friendly attitude and warm welcome. Tim was also a great member of the service department, it's a shame that he's no longer with the company. It's a big loss to the local center in general. I don't like how the prices have gone up significantly since my last service. With that, unfortunately I will most likely be considering a different service center for all subsequent vehicles service. I liked Ganley, after they made significant changes to customer service, and I like Spitzer, I just don't agree with the skyrocketing cost of repairs and service. Nowhere else have i ever had to pay $100 for an oil change on an American made vehicle. Insane. More

by Jeremy Sadler Verified Customer Verified Customer

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Took my vehicle there to deactivate the anti theft alarm, it became to be a big problem. They said my engine was bad, that I needed a new. They said I needed a new battery and ignition switch, they replaced it became to be a big problem. They said my engine was bad, that I needed a new. They said I needed a new battery and ignition switch, they replaced my ignition switch but that was it, they had my vehicle for almost 2 months, at first they said 148 for diagnostic fee, from that fee it jumped up too 748.00 plus they wanted to charge 400 for a battery and 200 for ignition switch plus over 16,000 for engine, it was a waste of time, long story short, I towed my vehicle out of there and my engine was not bad, all. All we needed was a new starter, now my vehicle drives, dont go to them, they dont help you at all but will charge you a arm and a leg. More

by JOER.4871 Verified Customer Verified Customer

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People were friendly and explained what was wrong. And what I needed to do to prevent more damage to the brake pads. Very informative. And what I needed to do to prevent more damage to the brake pads. Very informative. More

by Donnaciborowski Verified Customer Verified Customer

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They took good care of me when I had a flat tire. The Service Department’s scheduling lady was very kind. The Service Department’s scheduling lady was very kind. More

by MARYGARDENHIRE Verified Customer Verified Customer

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Awesome people Awesome service they were on time washed my vehicle everything went very smooth. They truly are professionals. my vehicle everything went very smooth. They truly are professionals. More

by brettleek1977 Verified Customer Verified Customer

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I have been a customer since 2005, always great you will a big smile and great service!! a big smile and great service!! More

by MALOTK72 Verified Customer Verified Customer

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I am really satisfied. The service was excellent and prompt. There was no lag time and the staff was friendly The service was excellent and prompt. There was no lag time and the staff was friendly More

by JUANITAWOODS555 Verified Customer Verified Customer

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I purchased my vehicle from Axelrod but since then Spitzer purchased the dealership, I have had no issues with the work done but I am unable to drive any longer so my neighbor brings my vehicle in fo Spitzer purchased the dealership, I have had no issues with the work done but I am unable to drive any longer so my neighbor brings my vehicle in for service. and he had no complaints, More

by jmatheny1 Verified Customer Verified Customer

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