"New X3 from Noah"
- Kel Kane
Our 5th BMW from Noah, Efficient transaction as usual, No haggle deals, straight forward, Noah and Dominic make purchasing BMW's a great experience, Mckenna's top notch.
"Fair prices and courteous service"
When my lease was about to be up I shopped purchasing the car with various dealerships in my geographic area. None of them begin to really negotiate a fair price until the zero hour. McKenna on the other hand provided a consistent level of attention throughout the process and in any event was competitive on price if not the best on price
"This Is About Robert Syasit"
Robert was very helpful when my windshield cracked.
First, he got right got back to me when I needed a repair estimate to help me evaluate the need for an insurance claim. Then, when I decided to file the claim, rather than pay dealer price for the quoted repair, he was helpful in scheduling the dealer required recalibration of the forward looking camera.
On the morning of the scheduled recalibration appointment, my family's second car suffered a disabling ignition circuit failure. (It's still in the shop as I write.) On very short notice, Robert got back to assure me to that a loner car could be arranged. The loaner was a pleasure, too, by the way.
In the end, our i3 became available ahead of schedule, but I couldn't take advantage of the opportunity for an early pick-up. Robert got me in and out of my 8 o'clock check-in appointment in record time.
This was my best single service experience at this dealership. I've been a customer here since 2015.'
"Excellent customer service, never a bad momment"
I'm coming up to the end of Lease on my vehicle and I still get the same great service attention as of the start of the lease, Noah has always greeted us with respect and attention.
"McKenna BMW Team led by Noah Schmerling"
We have been working with Noah and his team for many years and it never ceases to amaze me how he has been able to solve many challenges we have presented him. He listens to what we are trying accomplish and finds the best possible outcome. His follow up is prompt, clear, and informative. We will keep coming to Noah for all our needs, he has never let us down. He has assembled a team around him that is top notch. Great job Noah, Dominic, and Erick...thanks for a great experience.
"Long wait, but happy now."
I had to wait more than five and one-half months to get the X3 M40i that I ordered. I was frustrated at times and felt somewhat neglected, but I realize that Noah and Dominic had no control over the wait. Once the M40i arrived, the leasing process went smoothly and efficiently. And I love the SAV!
"Easy, no pressure experience"
After being dead set on getting a new Jeep Wrangler and having the worst buying experience ever, I went in and Dominic helped me look at cars. I had no idea what I wanted, what I was looking for, or what was even available. I went in totally blind and he was extremely patient as we tried several different cars and kept going back so I could sit in the same car about 5 times.
Thank you Dominic! I love my new BMW!!
Dominic Torres was terrific and made the leasing experience much easier than prior years. Dominic was courteous and professional during the process of leasing a new car.
"SERVICE WITH A SMILE"
I've been dealing with McKenna BMW over 25 years and have always received EXCELLENT service. My service advisor, Robert, is very knowledgable, helpful and always provides EXCELLENT service. I've know Richard the service manager for more than 15 years and he's also very knowledgable and cordial as he acknowledges me every time i'm at the dealership.
"Sales Department Did Well for Us"
Thanks to Noah, Dominic and Nadine for an excellent experience with our second lease of an i3.
The price was good, the new car was in good shape, and my spouse ,who was experiencing temporary health issues during the handover of the old car and the delivery of the new one, was well accommodated.
That's the basis for my current five star rating of McKenna Sales. The four star overall dealership rating above is generous rating. It's based on a number of previously experienced quality control issues with the McKenna Service Department. My previous 2014 model i3 lease had a persistent service issue that McKenna failed to chase down before our three year lease was up.