Dominic Vettraino

Nissan of Torrance responded

Thank you for your kind words! We strive to provide excellent service to all our customers. We appreciate your recommendation and look forward to helping your friends and family with their vehicle needs. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for your kind words! We are extremely happy to hear that you were treated as a valuable customer and received top-tier service from our team. Providing exceptional experiences for our customers is always our top priority. We appreciate your positive feedback and look forward to serving you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi there, we apologize for the inconvenience and miscommunication. We understand that time was lengthy for an oil change; however, please note that we also perform a Multi-point inspection, battery inspection and car wash. We must as also take into consideration our shops workload. Our team will make sure to improve our service for future visits. Thank you for bringing this to our attention. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

We are so glad to hear that Dominic provided exceptional service during your visit! Our team strives to ensure your vehicle is in top condition and we can't wait to have you back for your next oil change. See you at 5000 miles! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for the positive feedback! We are so happy to hear that Dominic provided you with an excellent experience at our dealership. We strive to provide top-notch service to all of our customers. We look forward to seeing you again in the future! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Taylor, our apologies for the lack of diligence during your vehicle inspection. We strive for the highest quality of service and will ensure better communication with our team to prevent this from happening again. We look forward to making this right. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for your feedback! Our team at Nissan of Torrance strives to deliver top-notch service every time you visit. We are thrilled to hear about your positive experience and look forward to welcoming you back in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you! We are delighted to hear that Dominic provided the BEST explanation and went above and beyond to make your experience at our dealership worthwhile. Our team is always there to support and assist our customers, no matter the situation. We appreciate your kind words and look forward to serving you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for your feedback! We apologize for the long wait time during your oil change appointment. We value your time and will do our best to improve our efficiency for future visits. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

We apologize for any disappointment this may have caused. Please know that our decision was based on Chris's qualifications and leadership abilities. We are confident that he will excel in his new role and continue to provide exceptional service. Kind Regards, Elizabeth Reyes Customer Relations Manager