Rene Cruz
Rene Cruz at Nissan of Torrance

Rene Cruz

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.2
9 Reviews

Languages Spoken

English English

4.2

9 Reviews

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9 Reviews of Rene Cruz

July 12, 2026

Dealership Rating
Employee Rating

Super great service Excellent customer service and all the staff are very friendly. If I get another car in the future, I'd like it to be a Nissan. More

by ANGELMAZA1215
Recommend Dealer
Yes

Other Employees Tagged: Rene Cruz

July 06, 2026

Dealership Rating
Employee Rating

Rene was very kind, polite and thorough about explaining everything that my vehicle needed. Also the dealership was very clean and local to my residence. More

by RL90706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 09, 2026

Nissan of Torrance responded

Thank you so much for taking the time to leave us such a kind review! We are glad that you had a positive experience with our team at the dealership. We strive to provide excellent service and a clean environment for our customers. We appreciate your support and look forward to seeing you again! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 03, 2026

Dealership Rating
Employee Rating

Solid communication, and helpful with explaining the replacement process. Facilities are nice if waiting. A+ More

by NATE.YAMASAKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 09, 2026

Nissan of Torrance responded

Thank you for the positive feedback! We pride ourselves on clear communication and making the replacement process as smooth as possible. We're glad you enjoyed the facilities while you waited. We hope to work with you again! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 30, 2026

Dealership Rating
Employee Rating

Service was fast and considerate. There was clear communication for what was being performed and why, and I feel like I got an important summary of my recall. More

by RKF300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2026

Nissan of Torrance responded

We are thrilled to hear that your experience with our service was fast and considerate. Our team takes pride in clear communication and ensuring that our customers understand the work being performed. Thank you for your review and for trusting us with your recall. We appreciate your business! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 22, 2026

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Employee Rating

This was my second time going into the dealership for a radio issue and I set up a second appointment because the issue was not resolved, on 6/15 I wasted my time going into the dealer because I was told b More

by KIMBERLYSHERIE31
Recommend Dealer
No

Other Employees Tagged: Rene Cruz

Jun 26, 2026

Nissan of Torrance responded

Hello Kimberly, we apologize for the inconvenience you experienced during your second visit to our dealership. We understand your frustration and are committed to resolving your radio issue. Thank you for bringing this to our attention and we hope to make it right.

June 19, 2026

Dealership Rating
Employee Rating

I have good experience thank you so much. They helped me with what I needed, my car, excellent service. More

by MORENAMENDEZ
Recommend Dealer
Yes

Other Employees Tagged: Rene Cruz

Jun 23, 2026

Nissan of Torrance responded

Thank you for your amazing review! We are thrilled that we were able to assist with your car needs and provide excellent service. Your satisfaction is our top priority. We look forward to seeing you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 19, 2026

Dealership Rating
Employee Rating

The dealership surpasses my expectations. .. accommodating, friendly, clean, and professional services I will recommend this dealership! More

by slrgc2012
Recommend Dealer
Yes

Other Employees Tagged: Rene Cruz

Jun 23, 2026

Nissan of Torrance responded

Thank you for the amazing review! We are thrilled to hear that our dealership exceeded your expectations and provided you with accommodating, friendly, and professional services. We truly appreciate your recommendation and look forward to serving you in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

June 02, 2026

Dealership Rating
Employee Rating

Totally understand it was busy, but it took them 30 minutes to check me in for service and then 3 hours to complete an oil change and tire rotation. Had to come up to the front desk twice (even though More

by CCWAHYUDI
Recommend Dealer
No

Other Employees Tagged: Rene Cruz

Jun 05, 2026

Nissan of Torrance responded

Hi there, we apologize for the longer than usual wait time and understand your frustration. We'll make sure to address this with our team and improve for a better experience next time. Thank you for your feedback. Kind Regards, Elizabeth Reyes Customer Relations Manager

June 02, 2026

Dealership Rating
Employee Rating

Wow. Awful demanding aren’t we? Marcell was everything a customer service person should be. Enjoyed receiving a video describing the services performed. More

by LSONOFMORNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2026

Nissan of Torrance responded

Thank you for your kind words! We are so glad to hear that Marcell provided exceptional customer service and that you enjoyed the video detailing our services. Your satisfaction is our top priority and we look forward to serving you again. Kind Regards, Elizabeth Reyes Customer Relations Manager

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