Rene Cruz
Rene Cruz at Nissan of Torrance

Rene Cruz

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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3.9
29 Reviews

Languages Spoken

English English

3.9

29 Reviews

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29 Reviews of Rene Cruz

August 01, 2026

Dealership Rating
Employee Rating

Rene was polite, friendly, professional, and patient. I appreciated the care he took with my situation once he understood my situation. Thank you Rene?? More

by IMBUS2014
Recommend Dealer
Yes

Other Employees Tagged: Rene Cruz

July 31, 2026

Dealership Rating
Employee Rating

Always good Renee has always done his best to help me and move the processes quickly as possible More

by NATE.YAMASAKI
Recommend Dealer
Yes

Other Employees Tagged: Rene Cruz

July 30, 2026

Dealership Rating
Employee Rating

Rene provided excellent customer service. Rene provided excellent customer service and made the experience easy for my car maintenance. More

by MICHAELG3795
Recommend Dealer
Yes

Other Employees Tagged: Rene Cruz

Aug 01, 2026

Nissan of Torrance responded

Hello Michael, thank you so much for your kind words! It's our pleasure to provide top-notch customer service and make car maintenance easy for our valued customers like you. We look forward to serving you again in the future! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 30, 2026

Dealership Rating
Employee Rating

No hay seguimiento de parte del asesor en el vehículo perdí un día esperando la Entrega y al día siguiente llamé para poder recogerla pero nadie notifica el status More

by Paulina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 01, 2026

Nissan of Torrance responded

Hello Paulina, we apologize for the lack of follow-up from our advisor regarding your lost vehicle. We will make sure to improve our communication and provide better service in the future. Thank you for bringing this to our attention. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 29, 2026

Dealership Rating
Employee Rating

Extremely informative. Provided extreme amounts of information regarding the upkeep on my vehicle, by advisor Rene. For which I am sincerely grateful. More

by BECCA
Recommend Dealer
Yes

Other Employees Tagged: Rene Cruz

Jul 31, 2026

Nissan of Torrance responded

Hello Becca, thank you for taking the time to leave this wonderful review! We are glad to hear that our advisor, Rene, was able to provide you with valuable information about your vehicle. Our team is dedicated to providing knowledgeable and helpful service to all of our customers. We appreciate your business and look forward to seeing you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 28, 2026

Dealership Rating
Employee Rating

Waited for almost 4 hours for a tire rotation and engine filter change. Had an appointment, did not help. More

by Nona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Figueredo

Jul 31, 2026

Nissan of Torrance responded

We apologize for the wait time you experienced. We value your time and will work on improving our appointment scheduling process to ensure a more efficient and timelier service for our customers. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 28, 2026

Dealership Rating
Employee Rating

its not cooperative and not friendly its a bad experience hoping that it will not gonna happen that ive been waiting for 3 hours and it doesn't even update me when i was waiting and i have a plan to do that More

by ramonchitolee15
Recommend Dealer
No

Other Employees Tagged: Rene Cruz

Jul 31, 2026

Nissan of Torrance responded

Dear valued customer, we apologize for the inconvenience and lack of communication during your recent visit. We strive to provide great service and will work towards ensuring your future experiences are positive. Thank you for feedback and giving us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 28, 2026

Dealership Rating
Employee Rating

They don’t compete my requirements . I had to make a trip back to get new battery’s for my remote when I was told I have new batteries. Come to find they had not put new batteries in nor More

by JROUISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2026

Nissan of Torrance responded

We apologize for the inconvenience and miscommunication. We'll make sure to rectify this mistake and ensure that it doesn't happen again in the future. Your satisfaction is our top priority. Thank you for bringing this to our attention. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 28, 2026

Dealership Rating
Employee Rating

This was my first time going to you guys and I’m very impressed. Rene in particular was very communicative, informative and helpful throughout. I’ll be happy to take my car here in the future. More

by wrwbusiness
Recommend Dealer
Yes

Other Employees Tagged: Rene Cruz

Jul 31, 2026

Nissan of Torrance responded

Thank you for choosing us for your first visit, we are thrilled to hear that you were impressed with our service and that Rene provided excellent assistance. We look forward to seeing you again the next time your car needs attention! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 26, 2026

Dealership Rating
Employee Rating

So bad rene I didn't like it. He was very rude to me in the way he treated me and the way he acted. He didn't offer me anything or apologize for anything. He just wouldn't even lo More

by MARIAARROYO419
Recommend Dealer
No

Other Employees Tagged: Rene Cruz

Jul 31, 2026

Nissan of Torrance responded

Thank you for bringing this to our attention. We take all feedback seriously and apologize for any negative experience you had with us. We value our customers and strive to provide excellent service. We have addressed this with your Advisor. We hope to have the opportunity to make it up to you in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Jul 26, 2026

MARIAARROYO419 responded

No gusto

1

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