Dominick Vitetta
Dominick Vitetta at BMW of Tenafly

Dominick Vitetta | Page 2

Service Advisor

BMW of Tenafly

301 County Rd
Tenafly, NJ 07670

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24 Reviews
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24 Reviews

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24 Reviews of Dominick Vitetta

August 31, 2021

Dealership Rating
Employee Rating

If I could give more then 5 stars I would,Always If I could give more then 5 stars I would, Always professional, sales and service team. I visited I a two different bmw dealership in the area, this More

by info91
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Mohammed, Stella Kumsung Oh

Sep 01, 2021

BMW of Tenafly responded

Hi there, Your satisfaction means everything to us, so we are delighted to hear that you have found our team to be the best. We are grateful for your kind words and at BMW of Tenafly please know that you are always welcome here.

December 21, 2020

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Employee Rating

TERRIBLE CUSTOMER SERVICE STAY AWAY GO TO LEXUS INSTEAD!!!! The failed to properly register my mother's car, she almost got arrested! Then 1 month later still did not fix registration; gave her a More

by ClaudiaACosta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Sean Mohammed

Dec 22, 2020

BMW of Tenafly responded

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Dec 22, 2020

ClaudiaACosta responded

Good afternoon. You responded to my post for dealer rater and requested a note. Let me start backwards--I called BMW of North America and lodged a complaint yesterday. I went to the web site for BMW of Tenafly and made a complaint and was told someone would contact me. I called BMW of Tenafly yesterday and was thrown into the voice mail of someone named Kim. Guess what--not one person called me. As for my mother, she got a car from the dealer ship AND THEY DID NOT REGISTER IT PROPERLY. She was pulled over and told the car was not registered to her. Officer fortunately let her go. My mother immediately went to BMW of Tenafly and left the car there for it to be properly registered. They gave her a rental car. THAT WAS OVER A MONTH AGO. She has not had use of her own car--why is she making payments on a car you did not register and that she cannot drive. She has continuously asked and her car is still sitting there. The rental given to her got a flat tire and the dealership tried to use her insurance to fix the flat. It has now been two days AND SHE IS STILL WITHOUT A CAR. She specifically asked that they give her a new rental car and they will not. This is the worst customer service I have ever seen My mother is 77 1/2 years old--she has not had use of her car in over a month because the basic thing dealerships due--register a car--they did not do properly. Now she is sitting home without a car and getting the run around. To make matters worse--NO ONE responded to any of my communications.

February 15, 2020

Dealership Rating
Employee Rating

WARNING: Scam artist! Run as fast as you can - from dominick and from tenafly bmw. Worst experience from start to finish. Do yourself a favor and RUN! More

by Bmw
Recommend Dealer
No
Feb 15, 2020

BMW of Tenafly responded

Hello, I am sorry to hear about any disappointment related to your recent experience. Given the opportunity, I would like to speak with you and learn more about what happened. Please email me at shourican@penskeautomotive.com. Thank you, ​ Stephen Hourican Sales Manager BMW of Tenafly

November 14, 2018

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great dealership. attentive staff. We were lucky to have Kevin Oh as our dealer when we bought our beautiful BMW. He was caring and pleasant to deal with, General Sales Manager Jason S. More

by skystar13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason S. Lee, Stella Kumsung Oh

Nov 15, 2018

BMW of Tenafly responded

You're so very much welcome! It was a pleasure working with you. Happy driving!

August 25, 2018

Dealership Rating
Employee Rating

New BMW X2 BMW of Tenafly is a great dealership. Sales and service are exceptional. The entire process from start to finish was hassle-free and even enjoyable. More

by NewX2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ernesto Motta

Aug 25, 2018

BMW of Tenafly responded

Congratulations on your new BMW X2! We're happy to hear our team was able to meet your needs. Thank you for taking the time to leave this review and we hope to see you again in the future. Best, Stephen Hourican Sales Manager BMW of Tenafly

July 17, 2018

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Ernesto Motta is the man Hi is one of the friendliest guy I ever meet in my life. He’s very charming and make your buying process super and easy. Most of time I don’t like sal More

by Mirza0525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ernesto Motta

Jul 18, 2018

BMW of Tenafly responded

We're pleased to have earned your recommendation! It's great to know that our team has earned five-stars from you. Thank you for your review. Come back anytime if we can assist with anything else.

April 24, 2018

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Employee Rating

Friendly and hassle free Honored and matched internet pricing from other dealership so I did not have to haggle too much on pricing. Scott is not pushy and took care of my re More

by SJC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Marlowe

April 04, 2018

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Employee Rating

Outstanding hassle-free buying experience Our salesman Alain is the greatest! Just go to him and you'll see how quick & easy it is to get into a BMW. He coordinates with his colleagues to make More

by MTasciyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Landon Greer , Alain Matatyan

August 10, 2017

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Employee Rating

Excellent Service First of all, we're so in love with BMW. We had multiple BMWs since 2011 because we're addicted to Bimmer and it's performance! Second, their service More

by Yunisbritt Ramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roland Llupa, Angelo Guerriero, Landon Greer , Jason S. Lee

January 21, 2015

Dealership Rating

Terrible service I been servicing my vehicle for about year & half I must say first couple times service was greate,last 2 tymes was a disaster I callec 10 days prayer More

by Vinnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: . .

Jan 24, 2015

BMW of Tenafly responded

Vinnie, We would like to extend our personal regrets regarding your experience with our Service Department and assure you that we take your feedback seriously. Our General Manager, Victor Sousa, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at vsousa@penskeautomotive.com. If you would rather give us your preferred contact information, once received, he is happy to contact you. We appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, BMW of Tenafly