Dominique Taylor

Bondy's Nissan responded

Thank you for the great review! We’re happy to hear you had a smooth visit and that our team was able to get you taken care of in a timely manner. We appreciate you choosing Bondy’s Nissan and look forward to seeing you again! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for taking the time to leave us a review! We are thrilled to hear that you had a positive and efficient experience with us. We value your business and look forward to seeing you again. Drive safely! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for your feedback and for your kind words about our customer service and the quality of your repair! We apologize that your visit took longer than expected. We initially hoped we would be able to repair your tire and save you the expense of replacing it. Unfortunately, once we determined the tire could not be safely repaired, we had to order and pick up a replacement tire, which added additional time to your visit. We appreciate your patience and understanding while we made sure your vehicle was repaired properly and safely. Thank you for choosing Bondy's Nissan! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet your expectations. We understand how frustrating it is when a repair requires additional diagnostic time before the root cause can be identified. Modern vehicles rely on multiple modules communicating over the CAN (Controller Area Network), and communication concerns can sometimes require more extensive testing to accurately identify the failed component. We also understand your frustration with the delay in receiving the replacement part. Once the failed component was identified, the part was ordered as quickly as possible. Unfortunately, availability is limited, and delivery timelines are determined by the supplier, which is outside of our control. We know waiting on a backordered or limited-availability part is inconvenient, and we appreciate your patience. We also apologize for the grease marks left on your door panel. That is not the level of care we strive to provide, and we appreciate you bringing it to our attention so we can address it with our team. Thank you again for your feedback. We value your business and will use your comments to improve the experience we provide to our customers. -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for the wonderful review! We're so glad to hear you had a great experience with our team. Providing friendly, helpful customer service and maintaining a clean, comfortable waiting area are both very important to us. We truly appreciate your business and look forward to seeing you again on your next visit! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you so much for your kind words and your continued trust in Bondy's Nissan! Hearing that you consider us professional, reliable, and family-oriented means a great deal to our team. We truly appreciate your loyalty and are honored to be your dealership of choice. We look forward to helping you with all of your automotive needs for many years to come. Enjoy your new vehicle, and thank you for being part of the Bondy's family! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you so much for your kind words! We strive to provide exceptional service to all of our customers and we're thrilled to hear about your positive experience with our team. We look forward to continuing to work with you in the future! -Brittany Martin, Owner Loyalty Manager