Domonique Scott-Henry

Very disappointed in the service department during my appointment on June 12. I came in for a replacement of front bumper pieces which were ordered by the parts manager after he visually inspected the ve appointment on June 12. I came in for a replacement of front bumper pieces which were ordered by the parts manager after he visually inspected the vehicle. My hour 1.5-2 hour appointment turned into 3 1/2. After waiting 2 1/2 hours, I was informed that the parts department ordered the wrong parts, but the technician had already taken my vehicle apart before he checked the parts so I had to wait for the vehicle to be put back together with the original parts. Needless to say I now have to come back to do this all over again. I had no issue with Deion. I’m not sure where the disconnect was where the wrong parts were ordered but not confirmed to be on hand before the technician took my car apart. More

by Kathy Verified Customer Verified Customer

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Dominique is a wonderful helpful knowledgeable person and I enjoy working with her She’s great I enjoy working with her She’s great More

by SWEETPEXPRESS Verified Customer Verified Customer

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Dominique helped me at the service counter. She was able to have my service done quicker than scheduled, and I appreciated that. Thank you. She was able to have my service done quicker than scheduled, and I appreciated that. Thank you. More

by MATTHEWKORTZ Verified Customer Verified Customer

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Monalysa is great and should train all your services staff as well as the young man. This is the first time since I finance my car through Mathewws after taking over the dealership, I bought several car staff as well as the young man. This is the first time since I finance my car through Mathewws after taking over the dealership, I bought several cars from I had a great experience. More

by JGAMBLE1 Verified Customer Verified Customer

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Had my inspection done and they were able to get me in and out the same day . and out the same day . More

by KCORDERO1 Verified Customer Verified Customer

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Everyone was very nice! My car got taken care of quickly and they explained everything that they had done. My car got taken care of quickly and they explained everything that they had done. More

by alyssasnyder Verified Customer Verified Customer

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Friendly and professional service. All the staff worked well as a team for their customers. All the staff worked well as a team for their customers. More

by PFVOLKMANN Verified Customer Verified Customer

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Poor service on lease vehicle. Wouldn't replace bent wiper arm. Could have been received that way. No communication or solution offered other than $275.00 to replace. They are losi Wouldn't replace bent wiper arm. Could have been received that way. No communication or solution offered other than $275.00 to replace. They are losing a customer over this. Our third Hyundai. We're going to Garvy. More

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Very accommodating, friendly and they do business with a smile. Flexible with schedule. They were so fast. smile. Flexible with schedule. They were so fast. More

by EDITH_LAYUG Verified Customer Verified Customer

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I love Matthews of Schenectady. Always efficient and very flexible. I dropped my car off to be serviced and receive the call that it was done within the hour. Always efficient and very flexible. I dropped my car off to be serviced and receive the call that it was done within the hour. More

by s.dayia2001 Verified Customer Verified Customer

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