Don Hesher | Page 20

Awesome Experience Can not say enough good things about the whole experience, from the dealership, to the sales staff. From the moment my husband and I walked into the Can not say enough good things about the whole experience, from the dealership, to the sales staff. From the moment my husband and I walked into the dealership we were greeted with a smiling face and a sense of sincereness . We were greeted by one of the newest member to the team, Dillon Lafferty. He took the time to listen to our needs and made sure to help us in every aspect from test-driving to actually sealing the deal. We explained we were not ready to buy that day, and everyone understood and did not hassle us with calls or emails. That in itself was a pleasure. Once we returned with our decisions made, everyone made it simple and efficient. Don took a moment to listen to what we needed, and then put together an offer. There was no haggling, or pushiness. They had the paperwork ready for our return, and even picked us up at another dealership were we sold our vehicles. At any time , we had a question, no one proceeded without answering the question and making sure we didn't have any others. Every step of the process was explained thoroughly, and we weren't pushed to buy something we didn't want or need.. I even went back for a followup tutorial to help me with all the technology and features of the car. Between Dillon and Missy, I feel like I couldn't have made a better choice of car for our needs. The entire team made this experience an absolute joy!! Thanks guys. Wendy and Harry More

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Great Experience! My week started off with a car accident (perfect start right) and I was not looking forward to visiting a car dealership to purchase a vehicle especia My week started off with a car accident (perfect start right) and I was not looking forward to visiting a car dealership to purchase a vehicle especially not one that I typically take my vehicles to when in need of service. You see I have unfortunately had many poor buying experiences over the years with pushy salesmen trying to get you into something you didn't want and drain every last penny from your pocket at the same time. I did not want my outlook of the dealership I choose for service to change or become awkward due to a poor experience of this type. As I approached the door I was greeted by Samuel Thomas who was very friendly but not at all pushy. He was attentive and listened carefully to my needs and thoughts and went right to work diligently trying to find just the right vehicle for me. I tend to be a bit picky or maybe thorough is a better word so I kept him tied up for a long time (sorry Sam) but Samuel never once complained or tried to rush me along but instead comforted me explaining this is a huge decision and probably the 2nd largest purchase you will make lets take our time and get it right for you Sam explained. Needless to say I was thrilled to find someone that was legitimately concerned and genuinely cared about getting me in the right vehicle not just making another sale.. Trust is a huge factor for me and to be perfectly honest if I do not feel like I can trust someone I will find someone else to do business with. Samuel was able to gain my trust several times throughout our interactions which lasted more than a week, again I'm a bit "thourough" (sorry again Sam). Some of the things Samuel was able to gain my trust included helping me choose the right accessories while explaining that some may be better to do aftermarket etc.. Samuel was able to share some real customer feedback with me, as well as feedback from many of his coworkers and managers regarding similar vehicles and accessories. I ended up walking away an owner of a new tundra customized just the way I wanted it at a fair price but did so with an extremely enjoyable hassle free and very friendly experience. It felt like I purchased a car from a close friend and had my own personal assistant along side each step of the way to make things as simple and enjoyable as possible. Great job Samuel I appreciate you and all you do! I will absolutely recomend others to not only visit Fred Anderson but also to find Samuel at any cost in order to purchase their next vehicle.. ps - again Thank You for your service Sam! My interactions with all members of the team were great! Don Hesher worked with me over the phone at one point when Sam was not available and was also very friendly helpful and just down to earth. Don helped me figure out exactly how I wanted to move forward with my customization etc. and also helped me locate the perfect truck to fit my needs. Thanks Don I will let you check it out when I am finished with my build! Ryan Spence was able to make the toughest part (paying for this thing) a pleasure. Ryan was extremely sociable which I found extremely rare coming from a finance guy.. Ryan injected just the right amount of humor into his fact based conversation with me. Ryan was able to make choosing the right finance / purchase options for me as well as find the best warranty coverage policies to allow for the many areas of customizations I planned to perform with out overselling any packages that I did not need or may not have quite as much bang for the buck. Ryan was very flexible on many levels throughout our transactions and made me feel comfortable and walk away proud almost feeling like a VIP. I was even more impressed when I later learned the entire time his department was short staffed and yet I never once would have guessed that because he took his time and was careful to make certain I did not feel rushed. Ryan again Great Job keep it up I appreciate all you were able to do for me! More

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Great experience. I had a very pleasant and professional experience working with Carey Wright. He was friendly, quick and efficient in processing my trade-in even thoug I had a very pleasant and professional experience working with Carey Wright. He was friendly, quick and efficient in processing my trade-in even though I didn't end up purchasing a car at this dealership. I was in a hurry and he got things done for me. He even gave me a ride to my destination as I had just sold my car to Toyota. Excellent service and I will consider this dealership in any future car transactions I have in the future. More

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Excellent Customer Service I went in for an oil change on my 2015 Highlander and walked out with a new 2018 Highlander! Matt was courteous, patient and helped me get exactly wha I went in for an oil change on my 2015 Highlander and walked out with a new 2018 Highlander! Matt was courteous, patient and helped me get exactly what I wanted! Thanks for all you have done! More

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Best of the Best This was the best car buying/leasing expierience I’ve ever had. Eddie, Don, and Bill made us feel important and not at all “pushy”. They answered all This was the best car buying/leasing expierience I’ve ever had. Eddie, Don, and Bill made us feel important and not at all “pushy”. They answered all of our questions thoroughly and treated us with the upmost respect. Thank you for such a wonderful experience! We will see you in the future, as long as Eddie, Don, and Bill are available! More

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Chris Jennings is the Man! Great Customer Service From the time we walked in the door, we were in good hands. I am a fan of Toyota however my husband was wanting a Dodge Ram this time around. We spen From the time we walked in the door, we were in good hands. I am a fan of Toyota however my husband was wanting a Dodge Ram this time around. We spent three days test driving and comparing trucks of different makes and models. I spoke honestly with Chris Jennings, in Sales, on our needs and price point and that we were likely buying a Dodge. We were are the dealership to sign on Ram 1500 and I texted Chris "Can you match their price?". As I said before, I am Toyota girl. :) Well, he did. He found us a Toyota Tundra SR5 that met all our needs that had same or better features than the Ram and even had some extras. At the end of the day, it wasn't the Toyota brand, features of the truck or even the price that sold us it was 100% Chris with his professional, caring can-do attitude. He even took the time to befriend our 4 year old little girl when we came in to look and test drive. Truly wonderful to come across a gentleman in the industry who didn't just see us as another face or $$$. We will recommend Fred Anderson and especially Chris Jennings. He is a huge asset to your company. More

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Amazing car buying experience Absolutely amazing experience from start to finish! Rodney Lewis is awesome at what he does, he made the process easy while entertaining my 4 year old Absolutely amazing experience from start to finish! Rodney Lewis is awesome at what he does, he made the process easy while entertaining my 4 year old at the same time. Don Hesher and Steven Rhoads gave me a deal that I couldn’t refuse and Melissa Luedtke had me in and out of finance quickly. Everyone was friendly and professional from the time I walked in until the time I drove away in my new car. Thank you! More

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Great Experience This dealership is great! I have purchased several cars through them and each experience has been very positive. From the salesperson to the finance This dealership is great! I have purchased several cars through them and each experience has been very positive. From the salesperson to the finance department, the staff is top notch. I would recommend going here to purchase your next Toyota! More

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Great overall experience From the internet sales department to financing and every interaction in between, the people here are great. Everyone I encountered listened to what From the internet sales department to financing and every interaction in between, the people here are great. Everyone I encountered listened to what I wanted, and didn’t try to up sale me to anything more than just that. Will definitely be back for my next Toyota. Thanks again! More

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Star treatment Don was exceptional in steering me in the direction of where I really needed to be in a vehicle.He took the time to get it delivered to me at the very Don was exceptional in steering me in the direction of where I really needed to be in a vehicle.He took the time to get it delivered to me at the very last minute to accommodate my schedule. Excellent job! Capt. Dan More

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