Don Hesher | Page 35

What Buying a Car Should Be Like I used USAA Buying Service to get a new 2014 Toyota Corolla ECO. First of all, Fred Anderson Toyota had the most competitive price. Secondly, they had I used USAA Buying Service to get a new 2014 Toyota Corolla ECO. First of all, Fred Anderson Toyota had the most competitive price. Secondly, they had the most and best reviews on this site. So I selected my vehicle on USAA and made an appointment to come in and complete the paper work. Wow! ALL the paperwork was ready to go on Mark's desk. He answered my questions and walked me through everything. Since my exterior/interior color combination Corolla was not available on the lot, Mark & Don located one in Jacksonville. Two days later I drove off in exactly the Corolla I wanted. Mark, Don, and Blake are all super folks and a pleasure to deal with. Thanks fellas :-) Regards, Steve W. More

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treated me like family Jack Calhoun, Don Hesher, and Blake Dunn were - far and away - wonderful to work with. They each treated me like family, taking into consideration my Jack Calhoun, Don Hesher, and Blake Dunn were - far and away - wonderful to work with. They each treated me like family, taking into consideration my needs and what I could afford, they didn't "sell" me a car, they "found" me a car. Easily the best buying/finding experience yet. I would recommend, and already have, anyone to visit Fred Anderson & ask for Jack, Don & Blake. More

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Excellent customer service! As someone who has worked in hospitality my whole life, I have to say this was the easiest and most fun I have had buying a car. The way Benji Spivey, As someone who has worked in hospitality my whole life, I have to say this was the easiest and most fun I have had buying a car. The way Benji Spivey, Chris Fitzgerald and Don Hesher made me feel from the second I walked in the door to when I was pulling away in my new car, was above and beyond. The entire staff there walks around smiling and I can see why. They truly enjoy what they do and want to make you feel comfortable and at ease. Bill Utnick in finance made it all very easy to understand and was great to work with as well. I would highly recommend this dealership to anyone looking for any type of car. These guys know how to make it happen. I will not buy from anyone else ever again. More

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Great Customer Service and Follow-up Don Hesher was my primary point of contact. Don turned over my service to Benji Spivey. Although we had a few rough places on prices, I was never pres Don Hesher was my primary point of contact. Don turned over my service to Benji Spivey. Although we had a few rough places on prices, I was never pressured, nor spoken to on a negative fashion. Benji's follow-up was outstanding. He called me when I had questions, he asked what it would take to make a deal without ever being obnoxious. I am recommending Fred Anderson to anyone I know looking for a new or used car. I told Don that young men like Benji, with a great work ethic, follow-up, and persistence without pressure are hard to find. My experience overall was very good. More

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Outstanding service From contacting the dealer on the website, then entering the dealership, to leaving in our new Prius V 5, we were thoroughly impressed with Fred Ander From contacting the dealer on the website, then entering the dealership, to leaving in our new Prius V 5, we were thoroughly impressed with Fred Anderson Toyota's excellent customer service. They far surpassed any other dealer we have dealt with in the past. Eddie Cooks was our salesperson and his product knowledge was impressive. He is truly an asset to Fred Anderson Toyota. He was training another associate and he never skipped a beat during the process. We never felt pressured to buy and the entire staff was friendly and professional. Don Hesher assisted us during the negotiations and he spent extra time with us explaining even more about other models as we were going back and forth trying to decide. We are or have been in the service/sales industry so we recognize a well run business and this dealership ranks with the best we have ever encountered. We will definitely recommend Fred Anderson Toyota. More

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Great work again. We have again returned to Fred Anderson Toyota for another visit. We bought my wife's 4runner back in Sept, and worked with Blake and Don then. On beh We have again returned to Fred Anderson Toyota for another visit. We bought my wife's 4runner back in Sept, and worked with Blake and Don then. On behalf of our family, 1 friend and my purchase this pass week makes #5 in 7 months. All have dealt with Blake and have been very pleased. We have found a car dealer we can trust and work with. We will continue to send people here as long as these 2 individuals work here. Before we met Blake with dealt with another local car dealer and had sales person we trusted with finding and helping us with everything we needed. We didn't even shop around, he left and put us back on the search for another trust sales person. These are rare to find these days. We met Blake and his product knowledge, kindness and willingness to help with any question or concerns we had. When it comes to manager, Don is the best. Only at Fred Anderson have we been able to communicate with both the sales and management division, in such great manner. Don was able to work on and helps with any issues we had when trying to seal up the deal. Don's knowledge, committment and down to earth personality makes him easy to work with before and after the sale. Thanks for everything, y'all have earned our business. -TJ Axson More

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Great experience We enjoyed our car buying experience. We knew what we wanted but were dreading the actual negotiations. Turned out it was not that time consuming an We enjoyed our car buying experience. We knew what we wanted but were dreading the actual negotiations. Turned out it was not that time consuming and they gave us the deal we asked for. All the staff was courteous and we got a fair deal. Our salesman was low pressure and knowledgeable. We were going to buy outright but the 0% financing was just too convenient. The finance portion was short and easy. I felt they wanted my business from my first contact via the internet when Danny responded on a day they were closed and on his day off! I thought we would have to go out of town for a good deal but not so. More

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Found the right dealership! I knew what I wanted when I arrived at dealership. They actually listened. Traded three cars in for the 2014 model I wanted. I had done my research I knew what I wanted when I arrived at dealership. They actually listened. Traded three cars in for the 2014 model I wanted. I had done my research so knew the value of my trade-ins and their offer was in line with what I expected. Since my wife and I drove two vehicles to the dealership they actually had an employee (Evan) ride home with us to pick up the third car we were trading in. This was a round trip of over 100 miles for them and was much appreciated. Service was great. Eddie took the time to explain the features of the car that were new to me. Don worked a great deal. I knew I could get more for my trade ins if I did a private sell to individuals, but I did not want to be bothered with selling three cars. (Might as well be in the used car business.) So to save me the hassle I counted on taking a loss at the dealership but the cars are out of my driveway and I was treated fair realizing the dealer needs to make some profit. Lifetime oil changes and lifetime engine and drivetrain warranty was a nice incentive to trade. No pressure from Bill when I opted not to go for the 100,000 mile bumper to bumper warranty. Arrived at the dealer at 2:45pm and was driving home in my new ride by 5:00pm. (This included the time for me to empty my two cars.) Most definitely, one of the easiest car trades in my life and I am 70 years old. More

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Returning to the Toyota Family I left the Toyota family several years ago and tried another Auto manufacturer with bad results. My Toyota’s in the past have been very reliable, econ I left the Toyota family several years ago and tried another Auto manufacturer with bad results. My Toyota’s in the past have been very reliable, economical and built to last. After searching the Internet I found Fred Anderson Toyota of Charleston. The Internet sales team was quick to respond to my questions and set an appointment to view my future 4Runner. Grace Morris was my salesperson and was very courteous, knowledgeable, conscientious, concise, and patient. She was able to answer all my questions regarding the 4Runner I eventually purchased. Grace gave me a feeling that the most important thing to her was my satisfaction and not just a sale. Grace and the Dealership went above and beyond when it came to some special requests relative to the trade in and pricing and they met my needs. Grace did not pressure me in the sales process but answers all my questions and made recommendations when appropriate. The best part of my experience at Fred Anderson Toyota of Charleston was the personal follow up by Grace after the sale to make sure I was happy with my purchase. More

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I visited a few different dealerships in search for a Toyota Tacoma double cab 4x4 and was initially looking for a slightly used one. To my surprise Trevor German and Don Hesher were able to get me into Toyota Tacoma double cab 4x4 and was initially looking for a slightly used one. To my surprise Trevor German and Don Hesher were able to get me into a brand new 2014 for not much more than I was looking at paying for a used one. From the first minute that Trevor introduced himself, he was polite, professional and extremely knowledgeable. After my first visit to the dealership,Trevor stayed in touch with me to see if there was anything else he could assist me with. Other dealerships I visited seemed a little pushy which was a huge negative. I never felt pressure from Trevor or from Don, it seemed like it was more about me finding something I liked and was comfortable with more than them just trying to push another sale on somebody. I would highly recommend Fred Anderson Toyota and especially using Trevor German and Don Hesher. If I was looking to buy another vehicle right now, I would start with them. More

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