Don McAndrew | Page 9

Very disappointed with my experience. I LOVE my Kia Soul so much that I wanted to buy it when my lease was up. When I first got in my lease four years ago, I had such a fantastic experienc I LOVE my Kia Soul so much that I wanted to buy it when my lease was up. When I first got in my lease four years ago, I had such a fantastic experience that I knew I wanted to stick with this dealership. I made an appointment at the George Gee Kia Dealership in Coeur D’ Alene, since I lived in Moscow (over 80 miles away). My appointment was at 2pm on July 20th. When I got there, Russ, was with another customer. Which is fine and I was told it would be 20 minutes. Forty minutes go by and he came in quickly and was curt with starting the paperwork. Nothing was explained to me and he was gone as quickly as he arrived. Another gentleman came by 20 minutes later and he told me that he was helping out while Russ was busy. I was left alone in the waiting room for another 30 minutes, with nothing explained to me again. A woman came in (Jennifer, I believe her name was), and saw that I was getting upset. She asked me what was going on and I told her I had no clue. She went and got the answers I needed and I was sitting down with Russ less than 20 minutes later. When I was actually interacting with Russ in his office, he was very professional and helpful with my questions. I was just incredibly frustrated because I made an appointment that was not honored. I understand things can happen to disrupt that, but nothing was communicated to me until Jennifer got involved over an hour and a half after my appointment. The next day, I received a phone call and an email from Don asking to update some paperwork and that he will be taking over for Russ. I sent the paperwork back and I have heard absolutely nothing. I have emailed him to figure out what the next step is with the bank and to see if I was missing anything else. Fast forward to today, August 6th, I finally got my bank information after contacting them myself. I am so disappointed in this entire experience and I will not buy through George Gee in Coeur D’ Alene again. More

by RACHELESTILL Verified Customer Verified Customer

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Recommend/ undecided We are happy with our transaction and the 2019 KIA...BUT are not happy that with the upgrade and added expense there was no CD player in our vehicle We are happy with our transaction and the 2019 KIA...BUT are not happy that with the upgrade and added expense there was no CD player in our vehicle and we were not told about it...we had to discover it. When we mentioned it we were basically told to go to Best Buy and purchase a $20.00 plug in CD player or get a usb ...add our music and plug it in. NOW...is that satisfactory answer or solution...we are not happy. We have contacted professional installers for a installation of a 'out of market' unit at a cost of $900.00...we are not going to go to that added expense. The car is great and we love the features it does have and the blue color is just what we wanted. BUT as we said not happy with no CD player. More

by FAITHCM2010 Verified Customer Verified Customer

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Courteous, personable and helpful. Everyone I came into contact with was helpful and courteous. Busy day didn’t stop them from working hard to get the best ob done! Everyone I came into contact with was helpful and courteous. Busy day didn’t stop them from working hard to get the best ob done! More

by TWSNJS1 Verified Customer Verified Customer

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Cadillac XT5, My Happy Ever After I was treated very well by the George Gee Team in Couer d' Alene. My salesman, Eric Whitman was helpful and very knowledgeable about the vehicle I pu I was treated very well by the George Gee Team in Couer d' Alene. My salesman, Eric Whitman was helpful and very knowledgeable about the vehicle I purchased. There were a few issues, but they were resolved quickly. I am a forever customer with George Gee CDA. Thanks for the excellent service. Patty H Spokane Valley, WA More

by PATTYHESS612 Verified Customer Verified Customer

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Excellent customer service Each person we have worked with has been friendly, helpful and knowledgeable. This is why chose to purchase our car from George Gee Kia CDA, Each person we have worked with has been friendly, helpful and knowledgeable. This is why chose to purchase our car from George Gee Kia CDA, More

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Really good experience We seen the car on the internet called and talked to glen to see if the car was still there so then we drove there and made a deal wife very happy so We seen the car on the internet called and talked to glen to see if the car was still there so then we drove there and made a deal wife very happy so again many thanks to you all More

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Taylan and katelynn I’m Taylan jackson I wanted to give a big shoutout to our sales man don ! He worked with me over text message as much as possible I was in a situatio I’m Taylan jackson I wanted to give a big shoutout to our sales man don ! He worked with me over text message as much as possible I was in a situation where I couldn’t talk on the phone very often, he came in on his day off so make the deal happen . Don took the extra step in every process to help us get this car . Here in a few months we will be back to purchase another vehicle and I’ll continue to work with don as long as he is their awesome!!!! More

by TAYLAN08stang Verified Customer Verified Customer

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BEST PLACE TO BUY A CAR Don the sales manager was the greatest help. He knew I was working on getting my credit up. He and Russ were a great help. It feels good not to be p Don the sales manager was the greatest help. He knew I was working on getting my credit up. He and Russ were a great help. It feels good not to be pressured. I would recommend George Gee to any body I can. Also the service dept is awesome. More

by NENET48 Verified Customer Verified Customer

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Taking care of seniors This is our second KIA. First one on a lease because we thought at our age probably not be driving in our 80’s. But with all the safety & our continue This is our second KIA. First one on a lease because we thought at our age probably not be driving in our 80’s. But with all the safety & our continued good health we will be. The dealership was so patient with us explaining details not once but several times. Both our salesman & the manager. Thank you More

by KJTAYLOR2009 Verified Customer Verified Customer

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Highly recommend Great service. We got what we went in for. The sales staff was very accommodating in getting cars from another location and no one seemed pushy at all Great service. We got what we went in for. The sales staff was very accommodating in getting cars from another location and no one seemed pushy at all. Love the new car. More

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