Don Warner

Excellente journée was to buy a car from them and the castemer service is amazing thank you for the advices and information I gather from them I really appreciate it castemer service is amazing thank you for the advices and information I gather from them I really appreciate it More

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Hampstead Pre-Owned is not transparent nor honest. We went there because we did have a very good experience 5 years ago. My review is similar to October 26, 2025 review that is posted on here. So ple We went there because we did have a very good experience 5 years ago. My review is similar to October 26, 2025 review that is posted on here. So please read all of the negative reviews before wasting your time as we had some of the same experiences that I am now reading. The other reviewers seem to have similar issues and dishonesty as well from the certified check for our own financing to them trying to force people in various ways to run your credit to finance with them. For our situation, they knew we were bringing a check from our Bank as they even spoke to the Bank mid day because they had to correct their invoice for the car (originally written incorrect). Similar to what the reviewer stated on October 26, 2025 we were also told two different stories and negative feedback on our bank after driving an hour and then sitting there for nearly two hours. First, we were told that APLFCU stopped working with Hampstead Pre Owned. Then I was told that APLFCU was not good for the money and have bounced checks with them. We brought our own 3.9 financing and they continued to want us to finance through them or at least have a back up financing process. There words were "so that we have back up financing, if the certified cashiers check bounces." They were also not transparent in all of their fees the first time we looked at the car. Originally they say that the HPCO Certification is done for all of our customers when it is not you actually pay for it. We only returned from our original discussions on the vehicle because "they called us" and removed all of the unnecessary fees (10% for using your own financing and the HPCO certification charge, delivery fee since the car came from Westminster Toyota and not out of state). The locations where the car has been is located on CARFAX report if you are not aware. After wasting our time sitting there with our own financing, that they were well aware of, they unsuccessfully tried pushing us to allow them run the purchase through their financing to have back up because they believe the CERTIFIED CASHIERS check would bounce. As a family this is extremely insulting. Raquel tried to jump in the conversation and give the worst analogy of would I accept a person check from her. Of course, no. Then she continued to insult me and speak to me as if I was uneducated. All in front of the Customer Service Manager that I was speaking to outside. Raquel was extremely rude and then walked away while making nasty comments. The Customer Service Manager did nothing except ask me to leave the check and come back in a few days to pick up the car once they have officially cashed the check. There are too many dealerships around with lots of inventory to play games, insult and be disrespectful to customers. I did not read the reviews online as I previously 5 years ago had a good experience. The bad reviews on here are real so believe them. More

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Germone was excellent whenever you need to buy a car just go see him everyone was nice go see him everyone was nice More

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Mo was great. She explained everything to me and help me purchase a vehicle. I recommend paying her a visit. She explained everything to me and help me purchase a vehicle. I recommend paying her a visit. More

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This dealership could see my frustration after being shut down from so many others. Soon as I walked in the door I stated that I didn’t want to sit and if the deal couldn’t be done for the exact car we came down from so many others. Soon as I walked in the door I stated that I didn’t want to sit and if the deal couldn’t be done for the exact car we came for I was leaving. Kiran and another lady made sure my daughter left with the car she came for. All the other dealers wanted 5k plus down and this one didn’t ask for half of that. Overall great experience and beautiful car for a great price. 2019 Acura TLX A-spec More

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I bought my 2021 LEXUS GX460 Premium from salesman Matt Price. Mr. Price is extremely professional and knowledgeable about the cars he sells. Mr. Price walked me through the steps needed for getting my veh Price. Mr. Price is extremely professional and knowledgeable about the cars he sells. Mr. Price walked me through the steps needed for getting my vehicle. He checked on me after the purchase. He also made himself available to answer ALL of my additional questions. I am very happy with the service I received from Hampstead Pre-Owned and Matt Price! More

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A breath of fresh air ! ! , MO was outstanding , all services where fantastic, I’m telling everyone about Hampstead pre-own ! , MO was outstanding , all services where fantastic, I’m telling everyone about Hampstead pre-own More

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STAY AWAY FROM THIS PLACE FAR AWAY FROM THIS PLACE. The vehicles are not really preowned certified. They sold me a defective vehicle because they were understaff and clearly the mechanics are eithe The vehicles are not really preowned certified. They sold me a defective vehicle because they were understaff and clearly the mechanics are either overworked or incompetent so they didn't take the time to properly inspect the vehicle that I was sold or address my complains. I complained that my vehicle had a strong exhaust smell and I had to put oil in the car very often. I was eventually told to come in for oil changes more often. It was hard to get them on the phone and it was always hard to get them to look at my vehicle. Its clear they were just doing the bare minimum because the service department was always short staff and the young lady in charge messed up a lot. They have gone through several service managers since I have purchase my car which says a lot. My catalytic converter failed and I was told to go somewhere else to get it fixed which I did. Sometime has passed and again I have to change my catalytic converter, I am now finding out from Hyundai that the issue has been the engine and it is obvious that this has been an issue for a long time and that is what is damaging the catalytic converter. I am not sure how Hampstead preowned missed that when they supposedly do a thorough check on the vehicle before selling it and I have complained to all three service managers regarding this issue. I HAVE HAD MANY OTHER ISSUES WITH THIS PLACE BUT THIS ONE IS REALLY FRUSTRATED ESPECIALLY WHEN I AM BEING TOLD THAT I HAVE HAD THE VEHICLE FOR 2 YEARS NOW AND IT IS A 2017 SO ESSENTIALLY THEY CAN'T DO ANYTHING. VERY DISAPPOINT WITH THIS PLACE AND BUYING FROM THEM WAS A GREAT MISTAKE!!! More

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