Kiran Roka

I recently purchased a 2018 Honda HR-V from Hampstead Pre-Owned with Roman and unfortunately my experience has been very disappointing. Only 2 weeks after buying the vehicle, the brake system warning Pre-Owned with Roman and unfortunately my experience has been very disappointing. Only 2 weeks after buying the vehicle, the brake system warning light came on, along with the parking brake warning light and stayed illuminated. On top of that, the Neutral gear indicator started flashing both while driving and while the vehicle was in park. This was alarming and raised serious concerns about the condition and safety of the car. I contacted the dealership on Saturday morning, 5/16/26 and was advised by the Customer Service manager, Kiran that the service department does not operate business on weekends. The Service Department manager, Jonathan was contacted and returned my call via text on Monday, 5/18/26 and advised that I should take it to a local mechanic to diagnose the problem. He was busy and couldn’t fit it in his schedule until next week. The dealership doesn’t know if any lights will come in your vehicle after you purchase it and the warranty is only valid for 10 days and it doesn’t cover the braking system. When purchasing a vehicle, especially from a dealership, I expect transparency and confidence that the car is safe and properly inspected before being sold. I understand that used vehicles may eventually need repairs, but major warning indicators appearing within such a short period after purchase is unacceptable. I strongly recommend that anyone considering buying from this dealership get a full independent mechanical inspection before signing paperwork or you will be highly at a disadvantage. More

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Kiran is the best! He is so friendly and helpful and makes you feel so important. He is the greatest. Desmond worked with me for 2 weeks before I was able to get in He is so friendly and helpful and makes you feel so important. He is the greatest. Desmond worked with me for 2 weeks before I was able to get in there and buy my vehicle. But then everyone was great, from start to finish. Would definitely recommend! More

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We have had our new vehicle for about 10 days. Our Salesperson, Victoria, was fantastic. She walked us through the process. She gave us space to talk, but talked us through. If you’re in the marke Our Salesperson, Victoria, was fantastic. She walked us through the process. She gave us space to talk, but talked us through. If you’re in the market for a new vehicle, ask for her! More

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My experience at Hampstead preowned could not have been better. Kiran, the customer care rep, greeted me and had me entered into their systems within minutes, and was very friendly and welcoming. The sales better. Kiran, the customer care rep, greeted me and had me entered into their systems within minutes, and was very friendly and welcoming. The sales person who took care of me, Kim MacMaster, was efficient and attentive, and got right to the job of helping me narrow down my choices. (She also has a great sense of humor, always a plus in a potentially anxiety inducing situation.) The whole experience was low stress, and I left that day with a car that I am very happy with, at what I felt was a very reasonable price. I deliberately waited almost a month before I submitted my review, so that I could see how the dealership dealt with any little problems that might surface with the car. I had one, I called them, and they immediately put one of their mechanics on the line, who explained what I was experiencing, which turned out to be operator error. Modern cars are so loaded with innovative features, some of which I was completely unfamiliar with! The mechanic got me straightened out right away. I am quite satisfied. I will give you this warning: this place does a hopping business. Peruse their website and come in prepared. When I was there there were three cars that I wanted to look at. While I was test driving my number three choice, my number one choice was sold out from under me. So, do your homework, and come ready to act. They will do their best for you. More

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My experience at the Hampstead Pre-owned Dealership was excellent. Roman was very knowledgeable and helpful in the process of getting my car. Everyone at the dealership was very friendly and I would defini excellent. Roman was very knowledgeable and helpful in the process of getting my car. Everyone at the dealership was very friendly and I would definitely recommend them to anyone looking for a used/pre-owned car. It was a great experience. More

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Great selection Great Customer Service the entire staff was helpful the time spent was minimal. Hampstead Pre owned awesome place if looking for good car at a fair price was helpful the time spent was minimal. Hampstead Pre owned awesome place if looking for good car at a fair price More

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Mo was really quick to respond to my inquiries and was super accommodating; she even picked me up or arranged rides for me to and from the dealership when I didn’t have a way to get there. This was the se super accommodating; she even picked me up or arranged rides for me to and from the dealership when I didn’t have a way to get there. This was the second vehicle I bought from Hampstead Pre-Owned; the first vehicle lasted me 3years and would have kept going if it hadn’t been stolen and totaled, which was what brought me to H.P.O. for my second purchase. Mo made a difficult time much easier. They treat their customers like a priority and are eager to help even after the purchase is finished. I had a few minor issues just after purchasing my second vehicle, small things like the key fob needing a new battery and the front tag needing a bracket, and Kiran worked to get those issues resolved for me as quickly as possible at no extra cost to myself. My only complaints are, 1. that the vehicle I bought this time around was filthy and I had to clean it myself and because it wasn’t professionally cleaned there is a stench of old milk in the vehicle that I am working on fixing; there was dried milk caked onto seatbelts and crumbs and milk staining the seat upholstery. And, 2. that they ran my credit when I told them I was paying cash but this was likely a miscommunication and probably wont be most peoples’ experience anyway as most folks probably finance, so IF you plan on paying cash, just reiterate that you do not wish your credit to be run and it shouldn’t be a problem. Overall I have had pretty good experiences both times buying vehicles from Hampstead Pre-Owned. The staff have always been friendly and helpful and their vehicles seem to be in decent shape mechanically. I’m really pleased with the lifespan of the first car I bought from them. Time will tell if this second one holds up as well! More

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Best dealership I have ever been too. The customer service is top notch and unmatched. My needs were met, the time I spent in the dealership did not take all day and the finance manager G The customer service is top notch and unmatched. My needs were met, the time I spent in the dealership did not take all day and the finance manager Gary made me feel comfortable in the decision I made with the truck I bought. I didn’t feel like all the dealership wanted was my money. All my questions were answered effectively and I left the dealership feeling confident on the purchase I made. More

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Absolutely amazing my sales guy Desmond helped me so much. I will definitely refer people. much. I will definitely refer people. More

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I had a great experience at this dealership. Roman explained everything clearly and thoroughly, and I truly appreciate the time taken to help me. Kiran did an excellent job answering my question Roman explained everything clearly and thoroughly, and I truly appreciate the time taken to help me. Kiran did an excellent job answering my questions about my extended warranty after I purchased the car and helped clarify everything for me. Thank you, Kiran—it’s been a pleasure! More

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