Don Ziemke | Page 19

2015 Highlander Dealt with General Manager and one sales associate. Best automobile purchase experience I've ever had! Don and Charlie treated me like an adult, and s Dealt with General Manager and one sales associate. Best automobile purchase experience I've ever had! Don and Charlie treated me like an adult, and streamlined the entire process. Once we negotiated pricing, went looking for car with equipment we needed, and found one in production sequence, which we could select. More

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Great Experience Nestor helped me and my husband pick up our brand new car!! We were both able to receive 0% finance for 60 months!! Cannot be happier. Nestor helped me and my husband pick up our brand new car!! We were both able to receive 0% finance for 60 months!! Cannot be happier. More

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Don was lying to me We recently visited this dealership and the service was horrible. The sales consultant Barry King was helping us. For a Toyota Prius 2 we got a final We recently visited this dealership and the service was horrible. The sales consultant Barry King was helping us. For a Toyota Prius 2 we got a final deal of $24,500 for 0% APR and 60 months of financing. The sales consultant took my signature for the credit pull application. My credit was excellent. Barry then brought the sales manager, Don Ziemke, and Don was talking to me and Barry just dissapeared, meaning he just went away. Don said that the price of $24,500 was for when we were making our deal with cash. I asked him, "Then why did you pull my credit?" The entire time I was talking about credit not cash. Don also didn't let me talk to the sales consultant Barry. He told me just to talk to him. I just want to inform the owner of the dealership that the sales manager, Don, was lying to me. They wasted my entire day. More

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Typical Dealership with Good Salesperson I gave 5 stars all around mostly because of the price I got and the salesperson I worked with (Dan Nozari). It's your typical "you make an offer and I gave 5 stars all around mostly because of the price I got and the salesperson I worked with (Dan Nozari). It's your typical "you make an offer and the salesperson goes to the wizard behind the curtain" and you usually don't like what the wizard says. Dan was great, though. There was no pressure and Dan seemed like he really wanted you to have a good experience. If there was any issue, Dan fixed it no questions asked. I would have no reservations dealing with Dan again. The finance manager (Jack P.) seemed a bit impatient and seems to prefer an expeditious signage of paperwork. To deviate from that plan may mean you get pencil tapping on the desk and a bit of condescension as he explains how things work as if you, the buyer, should have known the ins and outs of buying a new car. I guess most people just want to sign and be done and for those people, the experience would be top notch I'm sure. As for the detailers, I guess if the car is new, it doesn't need much attention. The dust on the dash was mostly wiped off and the car was good to go. A wash and a wax was wishful thinking on my part. The receptionist came off as rude. I don't recall her name. She seemed like she was there for the paycheck and felt overworked and/or under-appreciated. This became evident when she spoke. That was just my impression. As for the sales manager, (Don Z.) well, I didn't see him much. He came back with a higher price, which is his job I guess, but eventually he relented and let me go with the deal I was previously quoted. That made him good in my book. The most important part of my buying experience is, and always will be, the bottom line price. Bredemann let me out the door with the price I wanted so I am giving it a good rating. More

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I was interested in a Mercedes SUV at this dealership. Once I expressed interest in the vehicle, I received multiple friendly emails leading up to my actually going to the dealership to test drive the veh Once I expressed interest in the vehicle, I received multiple friendly emails leading up to my actually going to the dealership to test drive the vehicle. The staff was so attentive to quickly respond to any questions I had. Even on the day of the sale, Paul (sales) and Jack (finance) were very pleasant to work with. I felt I received good customer service throughout the sale, however, that commitment to customer satisfaction ended the moment I drove the vehicle off the lot. When I purchased the vehicle, it came with a 2 month / 2000 mile warranty to cover repairs to the engine and transmission. When I bought the vehicle, the wood trim panel around the gearshift was somewhat scratched up....almost as if someone had used too abrasive of a cleanser on it. I ordered a replacement trim from Mercedes....not a big deal. When I took it to MB service to have it installed, they did a complimentary inspection of the vehicle and found that my centrifuge cover was leaking (part of the engine....an oil separator) as well as the transfer case (part of the AWD/transmission system). I contacted Bredemann about having these repaired under the warranty that came with the vehicle. It took multiple emails and phone calls to finally be told they would not cover the repairs. I guess the honeymoon was over. Before the sale...I got almost an immediate response to my emails. After the sale...it took multiple attempts to get a response. Had I bought the vehicle AS IS-NO WARRANTY, I probably wouldn't be upset over this situation. However, don't sell me a vehicle with a warranty and then tell me that covered parts/services are not covered. Paul told me that the general manager, Don, told him the repairs would not be covered. After a strongly worded email, I received a response from Don stating he was out of town and just now getting involved in my case. Funny....he wasn't out of town according to Paul's email. The bottom line....I will never do business with Bredemann again and I encourage everyone reading this to do the same. They make you feel like you're the most important person in the world but quickly develop amnesia the moment you drive off the lot. Their commitment to customer satisfaction ends the moment you sign the bill of sale. More

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A few weeks ago I had to start searching for cars after mine was totaled. I loved my 2005 Toyota Highlander so much that I knew I had to have another. They are reliable, safe cars. I went to Bredemann o mine was totaled. I loved my 2005 Toyota Highlander so much that I knew I had to have another. They are reliable, safe cars. I went to Bredemann on a Friday afternoon and met with Paul right away. He listened to everything I wanted and took me for a test drive. I then told him the color and all the accesories I wanted on the car. Paul and Don started searching right away for the perfect car for me. We then found the car not too far in Rockford. They proceeded to get the car transferred to the dealer and kept me informed of everything along the way. Bredemann Toyota knew that I was making a big purchase and they were great to work with every step. From Paul, Don, and Tran this was a great experience after the accident with my previous car. Since Toyota's are great cars, I know I won't need one for awhile, but I will always go to Bredemann and would recommend them to anyone. They have a large selection of all cars, a great service department and most importantly a great staff. Thank you Paul Costouros for all your help with both cars in my family! I love my new 4Runner! Sarah More

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We had a very positive experience from the salesman (Nestor) to the manager (Don) to the finance director(Tran). They were very helpful, considering our car died in the parking lot. I would definitel (Nestor) to the manager (Don) to the finance director(Tran). They were very helpful, considering our car died in the parking lot. I would definitely buy another car from them. We have had very good luck with Bredemann as we bought our Lexus from them. More

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I'm a very happy and loyal customer of Bredemann Toyota based on my rated selection of "GREAT" for all categories important to any business organization and its group of dedicated employees who deli Toyota based on my rated selection of "GREAT" for all categories important to any business organization and its group of dedicated employees who deliver the special and extraordinary customer service at Bredemann. Most importantly, I trust the Bredemann dealership, where I've now purchased three new Toyotas from Bredemann. I'd definitely and highly recommend Bredemann dealerships for all auto purchase(s). More

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I was referred to this dealership by a coworker to purchase a new Toyota Corolla. The moment I walked in, Margaret was friendly and helpful. She introduced me to Don Ziemke, the general manager, a v purchase a new Toyota Corolla. The moment I walked in, Margaret was friendly and helpful. She introduced me to Don Ziemke, the general manager, a very personable individual. Margaret quickly helped me find just what I was looking for, took me for a test drive and explained the car's features very well. Mr. Ziemke afforded me what I believe was an excellent deal for my needs. Jesus, the finance manager with whom I worked, was efficient, friendly and informative. Overall, it was a very positive experience for me and my daughter & 2 year old granddaughter (who enjoyed her time there). More

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I just purchased 2013 toyota from from Jerry. He was very professional and I like the process of buying a new car here. i was referred to him by my or their friends and they are as happy as Im. I will defini professional and I like the process of buying a new car here. i was referred to him by my or their friends and they are as happy as Im. I will definitely come back to Jerry to buy another car in the future. More

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