Donald Heffington

Great Dealership. Awesome Management. Unfortunately, I purchased a lemon vehicle in January 2021 and it was a bummer but the way the dealership handled the situation was a 5 star service. Lithia Ford Linc purchased a lemon vehicle in January 2021 and it was a bummer but the way the dealership handled the situation was a 5 star service. Lithia Ford Lincoln of Fresno did everything in their power to run diagnostics and continually search for solutions and answers, all while providing loaner vehicles for my transportation needs. Some honorable mentions go out to Brent Hall the GM for going above and beyond in every step of the way. Keith was one of my main service guys and he was great in communication as well as updates about the diagnostic testing. And lastly Vinny Sinatra. Great guy who helped me with the process and paperwork for my replacement 2021 F-150. You can truly tell they want to help and Brent Hall being the face of the dealership was exceptional and definitely someone I’d recommend to everyone when it comes to being treated with exceptional customer service. He doesn’t do anything he wouldn’t recommend for himself. Which really makes me as a customer know I can trust him and know he’s going to make sure with everything in his power you are happy and satisfied with your vehicle. So thank you again to the team at Lithia Ford Lincoln of Fresno! More

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Excellent service. The sales staff was very knowledgeable about the car we were interested in. We were treated very well and never felt any pressure to buy. I would high The sales staff was very knowledgeable about the car we were interested in. We were treated very well and never felt any pressure to buy. I would highly recommend this dealer for anyone looking to buy a Lincoln automobile. After our purchase, plenty of time was spent to make sure we knew how to use all the features on the car. We even have a follow up appointment to teach us even more about our new car. Thank you for a great car buying experience More

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My daughter and I were very pleased with every step of the process from the test drive with Bruno, to the paperwork with Donald, and the financing with Victor. We are very happy with my daughter's new veh the process from the test drive with Bruno, to the paperwork with Donald, and the financing with Victor. We are very happy with my daughter's new vehicle and highly recommend Lithia Ford. More

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Don H was my salesman. Our conversations were primarily via email and text messages since we live near Sacramento. He was thorough and polite. Pete handled the finance efficiently. He modified the extended via email and text messages since we live near Sacramento. He was thorough and polite. Pete handled the finance efficiently. He modified the extended warranty terms to fit my annual mileage. Thanks for that. No More

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Both sales personnel were awesome! Best car buying experience I've ever had. Worked extremely efficiently helping me choose exactly what I needed. Thanks so much, love the new car! Lithia Ford's te experience I've ever had. Worked extremely efficiently helping me choose exactly what I needed. Thanks so much, love the new car! Lithia Ford's team rocks! More

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