Donat Poirier

Matthew’s Kia of Schenectady is disgustingly negligent and almost killed my entire family because they didn’t tighten bolts when doing an engine replacement. DO NOT TAKE YOUR CAR TO THEM. They are a night and almost killed my entire family because they didn’t tighten bolts when doing an engine replacement. DO NOT TAKE YOUR CAR TO THEM. They are a nightmare. Quick background: We took our Kia Stinger GT to Matthew’s for many services, the last service we got was an oil change. 10 days later our engine seized. It’s painfully obvious that something happened at the oil change. After a frustrating few weeks, rude service teams members, the service manager tells us that the new engine would be paid for by KIA because of some recall—yes, they lied to KIA corporate too. I had videos and several recordings on the lies they told us. They worked on our car without permission, tampered with our car, held the car hostage for 10 months (while it rotted on the lot and rodents went to town on our wires). When they finally started work on our car, apparently they didn’t install the engine correctly. I actually had the master tech of another dealership (where it sits today—because the entire steering shaft and axel is screwed up because they only hand tightened bolts—there was even bolts they never even installed) say he had never seen anything so grossly negligent. 4k worth of damage thus far and I don’t even know if I want my car back. What else do they screw up?? This has been a two year kia Matthew’s nightmare. Literally if you are going to the service department here be prepared for rude service members who will lie, deny and delay while xxxxxxx on your back and telling you it raining. Kia corporate is now is now investigating. We shall see how this goes. I’m not optimistic. More

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Don't bring your car to the shop! Our Sportage has been sitting in the service parking lot for over 2 months and they haven't touched it. It's our only vehicle and thought it would be Our Sportage has been sitting in the service parking lot for over 2 months and they haven't touched it. It's our only vehicle and thought it would be a quick fix. Every time we contact them about it we get xxxxxx around and get told they would get started on it immediately. We've gotten our last 6 vehicles from here, but after this experience we will be done. At this point we have no idea what we need to do to get our car fixed, we've even paid them already for the work. More

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The service staff were knowledgeable, professional, and kind. Their communication was clear and they kept me updated on their progress. kind. Their communication was clear and they kept me updated on their progress. More

by Shodanbub Verified Customer Verified Customer

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I sent in my Kia for part that was under warranty that had failed. It was a simple oil pressure switch. My personal mechanic was able to source the part within 1 day. They lied and said that they could had failed. It was a simple oil pressure switch. My personal mechanic was able to source the part within 1 day. They lied and said that they could not get the part for 5 days. I told them what the problem was before I brought the vehicle in, and it still took them one day to diagnose the problem. They also attempted to charge me for the oil that was on the engine block from their work and the failed switch which is covered under warranty. I have asked to speak with the manager who has not called me back at all the entire week. I have not received my vehicle back yet but I will be visiting them in-person to express my displeasure! More

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Our Kia went in for service a few weeks ago. Mike and his team were very helpful, efficient and professional. I'd also like to mention people answering and directing phone calls were quick to a Mike and his team were very helpful, efficient and professional. I'd also like to mention people answering and directing phone calls were quick to assist. Many thanks especially seeing how very busy you all were. More

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I have a new telluride and have had about 7 recalls so far. Every time there is a recall or an issue, they have you bring the car in, wait for hours to confirm the issue, and then send you home after th far. Every time there is a recall or an issue, they have you bring the car in, wait for hours to confirm the issue, and then send you home after they order the part that they already knew you would need. This is a terribly time consuming process for all. They offer you to drop the car off, but so far, every time I have done that, I have dropped it off and they never looked at it that day, they wait till the following day. One time, I called and asked for a Saturday appt and they said they won’t do Saturdays because they are reserved for regular maintenance. My job is not flexible with taking random last minute days off, So I had my husband take a day off to drop my car off and bring me to work, when I called later that evening to pick it up, they said they were going to look at it on Saturday. I lost my mind. My husband lost a day of pay for them to not look at the car on Friday and wait till Saturday when they wouldn’t let me make a Saturday appt to begin with! This specific issue that we were dropping it off for took 3 separate visits to finally get diagnosed. It ended up being a warranty covered issue that required a part to come in and a day or 2 to complete it. We were headed out of town 2 weeks later, so I made the appointment to drop it off and leave it for 9 days while they fix it at their own convenience. They had weeks to get the part in and get it done. I made it very clear that I would need my car back on a specific day. The morning of, I called and said, I’m landing at 12pm and coming for the car, just confirming that it’s done. They said “the part just came in, we will have it ready in 2-3 days”. I said “I’ll be there when I land”. I showed up right from the airport and begged them to complete the job that they sat on for 9 days. They did it that day, but it took me showing up after traveling for 16hrs, unshowered, with unbrushed teeth and hair to convince them. Most recently I had an issue where my trim was falling off on the driver side rear piece and causing a shrieking sound when I opened and closed my window on the front driver door. I called them, they knew the trim was a recall but still made me bring it in to look at it. That visit took 4hrs and nothing was accomplished because the trim was on back order. I got the call months later when the trim came in and brought it in to be replaced. That took only an hour (finally a win for me). My appointment landed on a day following a 24hr work shift for me, so I went home immediately after and slept. I didn’t look at it all very closely. I am now seeing 4 identical gouges in my paint all along the trim pieces from being installed. At the service department again. This is the worst service department I’ve ever experienced in my 22 years of owning vehicles. I’m really not sure how they haven’t been shut down for a complete overhaul of management and training. They need a fresh start with better organization and management. The service managers are always polite in person, but they have a very relaxed attitude about getting things accomplished efficiently. Also, they NEVER have loaner cars available. So you are always without a car for multiple days when they need to fix an issue. How is this possible? More

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The customer service team in the service department is the reason I have returned for another purchase. the reason I have returned for another purchase. More

by PDANZ1 Verified Customer Verified Customer

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