Mellisson Farilien

For the last 6 years, we've had good experiences with Kia. Our Kia experience in NJ was a wonderful one. Unfortunately, my spouse and I had an unpleasant experience. My spouse bought a new car and was to Kia. Our Kia experience in NJ was a wonderful one. Unfortunately, my spouse and I had an unpleasant experience. My spouse bought a new car and was told that his wife's 'old car" (the lease we were returning) needed to be "grounded". Excuse me, but a layperson doesn't know what "grounded" means, and I feel as though we were taken advantage of. When I called and talked to the manager, he talked down to me and told me that he "couldn't turn back time". Nobody explained to us that we were responsible for the remaining payments of the lease. Nobody explained the standard process to us. The expectation should've been set with us, especially because we brought a brand new car from them. I'm highly disappointed and won't be going back to Matthews Kia of Schenectady. More

Report | Print

Matthew’s Kia of Schenectady is disgustingly negligent and almost killed my entire family because they didn’t tighten bolts when doing an engine replacement. DO NOT TAKE YOUR CAR TO THEM. They are a night and almost killed my entire family because they didn’t tighten bolts when doing an engine replacement. DO NOT TAKE YOUR CAR TO THEM. They are a nightmare. Quick background: We took our Kia Stinger GT to Matthew’s for many services, the last service we got was an oil change. 10 days later our engine seized. It’s painfully obvious that something happened at the oil change. After a frustrating few weeks, rude service teams members, the service manager tells us that the new engine would be paid for by KIA because of some recall—yes, they lied to KIA corporate too. I had videos and several recordings on the lies they told us. They worked on our car without permission, tampered with our car, held the car hostage for 10 months (while it rotted on the lot and rodents went to town on our wires). When they finally started work on our car, apparently they didn’t install the engine correctly. I actually had the master tech of another dealership (where it sits today—because the entire steering shaft and axel is screwed up because they only hand tightened bolts—there was even bolts they never even installed) say he had never seen anything so grossly negligent. 4k worth of damage thus far and I don’t even know if I want my car back. What else do they screw up?? This has been a two year kia Matthew’s nightmare. Literally if you are going to the service department here be prepared for rude service members who will lie, deny and delay while xxxxxxx on your back and telling you it raining. Kia corporate is now is now investigating. We shall see how this goes. I’m not optimistic. More

Report | Print

Dear General Manager, Today at 11;30 AM , I visited Matthews Kia of Schenectady to inquire about purchasing a Kia Telluride. Unfortunately, my experience was very disappointing due to the behavior of Matthews Kia of Schenectady to inquire about purchasing a Kia Telluride. Unfortunately, my experience was very disappointing due to the behavior of one of the employees. During my visit, I was told that he could not provide me with pricing numbers unless I brought in my trade-in vehicle. While I understand that evaluating a trade-in may require seeing the vehicle, refusing to even discuss numbers or provide a basic breakdown felt dismissive and unprofessional. Additionally, he mentioned that I had come in the previous week with a friend and “bargained for a car,” and stated that he could not “do that again.” I found this comment unnecessary and inappropriate. As a customer making a significant purchase decision, asking questions and discussing pricing should not be treated negatively. I am very frustrated with this type of customer service. Buying a vehicle is a major financial decision, and customers deserve respectful, transparent communication regardless of prior visits. More

Report | Print

Matthew Kia has a friendly and pleasant staff. I am always waited on as soon as I walk in the door. Service department is wonderful. I am always waited on as soon as I walk in the door. Service department is wonderful. More

by OGSAMG Verified Customer Verified Customer

Report | Print

Easy to deal with. Salesman was knowledgeable and walked us through the process. No pressure to buy. Salesman was knowledgeable and walked us through the process. No pressure to buy. More

by TERESA21 Verified Customer Verified Customer

Report | Print

Not happy with Quality Control of Dealership. And not meaning what they promise. Made a promise, was not going to keep. And not meaning what they promise. Made a promise, was not going to keep. More

by KURTLAMP Verified Customer Verified Customer

Report | Print

Conner was a pleasure to work with. and made the process very easy. We will definitely consider the dealership again for future needs and a big part of that was Conner’s professionalism and made the process very easy. We will definitely consider the dealership again for future needs and a big part of that was Conner’s professionalism and knowledge. More

by KCMEYERS54 Verified Customer Verified Customer

Report | Print

Painless transaction! From start to finish it was handled with professionalism! Definitely found my new dealership! From start to finish it was handled with professionalism! Definitely found my new dealership! More

by Tammyjames39 Verified Customer Verified Customer

Report | Print

It was quick and fast procedure, and it was very satisfying dealing with finance, just my credit was pulled 3 times which wasn’t great on lease satisfying dealing with finance, just my credit was pulled 3 times which wasn’t great on lease More

by ABDULRAHMAN_2009 Verified Customer Verified Customer

Report | Print

Our experience was awesome! Our 2025 Sorento is beautiful and this dealership made us feel like family. Many thanks to everyone there! Our 2025 Sorento is beautiful and this dealership made us feel like family. Many thanks to everyone there! More

by wyndryderstudios Verified Customer Verified Customer

Report | Print