Donna Feliciano | Page 29

Warranty My car needed two sensors. I had a warranty I purchased at colonial. My services person tried to sell me the parts. I paid a lot for my warranty for My car needed two sensors. I had a warranty I purchased at colonial. My services person tried to sell me the parts. I paid a lot for my warranty for things like sensors and electronics. She kept telling me they don't usually cover that stuff. I said they definitely should. I made her call the warranty people and it did cover these parts. She said wow you got the golden ticket! I was not happy that I had to insist she call the warranty company. I knew what I paid for and so far I haven't ever had to use it. My warranty is good till 2023. I told her I had a warranty but she kept insisting they wouldn't cover the sensors. I feel she wanted to make money on me by making pay for something that I shouldn't have to. This was the third time I had my car in for the same thing and it finally got fixed. More

by BIGMAMALUCH615 Verified Customer Verified Customer

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Friendly, Helpful Staff! I was helped by Donna in the service department. She was great with explaining the process for getting my vehicle repaired in an emergency, arranged f I was helped by Donna in the service department. She was great with explaining the process for getting my vehicle repaired in an emergency, arranged for a loaner, and called me with updates. She provided estimates and allowed me to authorize the repairs before the mechanics did their thing. More

by SLB Verified Customer Verified Customer

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Service sucks I had a 2:00 appointment for an oil change on a tuesday afternoon. Couldnt even fi d a place to park because the lot was so f-ed up. Was told my car I had a 2:00 appointment for an oil change on a tuesday afternoon. Couldnt even fi d a place to park because the lot was so f-ed up. Was told my car had a recall but was a simple computer update. Sat there for 2 and half hours waiting for the car. Finally i leave and come home, my wife takes the car to go to the store and makes it 5 minutes down the road and the car goes into limp mode while pulling out on a main road. Car only does 20mph the whole way back home. Call the dealer and she says oh it must be that recall we did?? I said well didbt anyone drive the car after the recall was done? She said no without a care in the world. Had to have the car towed down there at 9 oclock at night and get a rental. Car was there for 5 days waiting on a part she said may not even fix the problem.....never again will we be taking are car to thar xxxxhole dealership. We bought the car at Lancaster Hyundai but colonial ead closer to get service done. Big mistake!! More

by CHRMELVIN Verified Customer Verified Customer

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Helpful and straightforwad I took my car in to check my car's fluid levels and they topped them off for me and checked for leaks. No charge, no fuss. Thank you! I took my car in to check my car's fluid levels and they topped them off for me and checked for leaks. No charge, no fuss. Thank you! More

by C33 Verified Customer Verified Customer

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Service A loaner was dropped off at my house and my car was taken to the dealership and returned In a proper amount of time. Donna did a great job in facilita A loaner was dropped off at my house and my car was taken to the dealership and returned In a proper amount of time. Donna did a great job in facilitating the overall service. More

by MJANDRAN Verified Customer Verified Customer

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Issue not fixed Engine light was the issue, paid $250, and light came on the next day. Taking it back again. Service staff was very nice so zero issues there! Engine light was the issue, paid $250, and light came on the next day. Taking it back again. Service staff was very nice so zero issues there! More

by Coota Verified Customer Verified Customer

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Easy no pressure upfront Brad Tripplett was easy to deal with. He was upfront honest and a nice person. I gave him a number that works for me and he made it happen. The ent Brad Tripplett was easy to deal with. He was upfront honest and a nice person. I gave him a number that works for me and he made it happen. The entire process went smooth and easy More

by refford4 Verified Customer Verified Customer

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Paint Repair Recently I purchased a new car that had a small paint flaw. Repair was made and looks great. Always a pleasure doing business with Colonial. Recently I purchased a new car that had a small paint flaw. Repair was made and looks great. Always a pleasure doing business with Colonial. More

by FRDIORIO1 Verified Customer Verified Customer

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Keeps my car running well I bought my car here and have it serviced here. It's got over 140,000 miles and still runs well. Donna always takes good care of me and makes sure my I bought my car here and have it serviced here. It's got over 140,000 miles and still runs well. Donna always takes good care of me and makes sure my car gets what it needs. More

by EM Verified Customer Verified Customer

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Great service from beginning to end. Price was great. Technician was outstanding. Everyone was very professional. I would definitely recommend this dealership to e from beginning to end. Price was great. Technician was outstanding. Everyone was very professional. I would definitely recommend this dealership to everyone I know. More

by JECKMAN243 Verified Customer Verified Customer

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