Donnie Paige | Page 48

Top notch team. All smiles despite some bumps. With my 2004 Honda Civic on it's deathbed (256k miles), I started searching for my next car - a used Honda Fit. I hit many dead ends - cars that were With my 2004 Honda Civic on it's deathbed (256k miles), I started searching for my next car - a used Honda Fit. I hit many dead ends - cars that were sold, cars that were previously owned by smokers, cars that had too much wear. As the search went on I kept coming across a nice looking Honda Fit at the Honda Barn. Living in Mass, I was hesitant to head well north of the border, but as my options became fewer and fewer, I gave the Honda Barn a call. I spoke to Ed Neale, who assured me the car was not owned by a smoker, and suggested I come up to see it - "I think you'll like it" I recall him saying. The next morning I arrived first thing, and met with Ed, who showed me the in's and out's of the car. The car was everything I was looking for, so it didn't take long before the purchase was complete and I was on my way. However... the story does not stop there. On my ride home the car lost most of it's power - a freak occurrence I must say. So I pulled over, and gave the Honda Barn a call. They were quick to get me a tow back to their place, where I got to meet the Service team. They jumped right on the car as soon as it arrived, and quickly diagnosed the issue. The car required repairs to the fuel injector, so I was given a loaner while the repair was made. I returned a few days later to pick up the car (it was ready the day after if broke down, but I just couldn't get there) While breaking down was unfortunate, the team was extremely apologetic and courteous about the set back. I have nothing but positive things to say about my experience at Honda Barn. It's clearly a top notch operation and one that I wouldn't hesitate to deal with in the future. And now that I've had my car back for a few days I'm a very happy camper. Looking forward to putting 200k plus miles on this one. More

by Bob P Verified Customer Verified Customer

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Found long lost friend Extremely clean and well organized garage area. Sales team is extremely knowledgeable about every car they have on the lot. I got the impression that Extremely clean and well organized garage area. Sales team is extremely knowledgeable about every car they have on the lot. I got the impression that they actually like the cars that they are selling. Absolute no pressure on the sale. I actually felt like they confirmed and perfected my research. To buy the car there felt more like a logical solution then a psychological manipulation. The sales team appreciates customers going to there place. Also everybody looks at you and gives you a friendly hello but that might be just cause it’s New Hampshire and not Massachusetts. The finance people actually tried everything to keep the leasing procedure transparent. I actually understood the numbers this time. I also think that this has been a Honda Philosophie for a long time and i am glad I found my way back to them. Accord midsize car with 260 hp and manual transmission! What a treat. What a rocket! So much fun to drive. More

by Gerry Verified Customer Verified Customer

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Excellent Service Done Right I can always count on the Honda Barn and Donnie Paige to repair both of our Hondas. Communication is great from start to finish and everything is exp I can always count on the Honda Barn and Donnie Paige to repair both of our Hondas. Communication is great from start to finish and everything is explained in detail. We never think of going to a different dealer when purchasing our Hondas. Thank you! More

by KevG Verified Customer Verified Customer

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Lit dealership Dave was very helpful. Went over the pros and cons for multiple vehicles. When I decided on the Subaru, he got it serviced and financed within 2 hours Dave was very helpful. Went over the pros and cons for multiple vehicles. When I decided on the Subaru, he got it serviced and financed within 2 hours. More

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Had car for 6+ wks, did three things to finally fix problem Was consistently told that I would get a call to update me on what was happening, never did. I always had to call or email to get updated. Was told Was consistently told that I would get a call to update me on what was happening, never did. I always had to call or email to get updated. Was told three times that the car would be ready a certain day and it wasn't and didn't receive a call. They had my car for over 6 weeks to finally get problem fixed. Had parts on critical back order. Service people were nice enough, but just don't say you're going to call and then don't. More

by My2Zumas Verified Customer Verified Customer

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Thank to the whole Handa Honda team! Mr. John Singleton is, beside a very kind person, highly technical and sale qualified person, he is a special specialist. Also, as I am for a long tim Mr. John Singleton is, beside a very kind person, highly technical and sale qualified person, he is a special specialist. Also, as I am for a long time customer of this Honda dealer, I really want to applaud and congratulate for their professionalism, knowledges and great way to communicate with us, their customers, Mr. William Bradley Product Specialist, Mr. Bob Hajjar, General Sales Manager, Mr. Eric Swindell, Sales Manager, Mr. Bob Donnie, Service Manager, Mr. Ed Neale, Product Specialist, Ms. Laura Parent, Service Advisor and the whole team. I wish the best of the best to all, be there for as long as possible with our GOD , Jesus Christ, help! Sincerely, Luminitza Haplau More

by LUMINITZA Verified Customer Verified Customer

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Overpriced service I would never have expected to pay over $1200 for brakes! $750 for labor? I will definitely be looking elsewhere for service in the future. I would never have expected to pay over $1200 for brakes! $750 for labor? I will definitely be looking elsewhere for service in the future. More

by Nancy and Ralph Verified Customer Verified Customer

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Service Excellent customer service, no hassles, and I got what I wanted for my car. 10/10. I would recommend this location for servicing your vehicle. Excellent customer service, no hassles, and I got what I wanted for my car. 10/10. I would recommend this location for servicing your vehicle. More

by Turbo Verified Customer Verified Customer

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Great Service The service team at Honda Barn continues to be great. They always give me a number of informed options when available and help stead me in the right d The service team at Honda Barn continues to be great. They always give me a number of informed options when available and help stead me in the right direction on maiming Honda Pilot. More

by RELRAYESS Verified Customer Verified Customer

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Confusing and botched service I called to schedule a 105,000 mile service after looking at the Honda flyer. I wanted an oil change and any other maintenance that was due. I have a I called to schedule a 105,000 mile service after looking at the Honda flyer. I wanted an oil change and any other maintenance that was due. I have a 2012 4 cylinder Civic with 109,000 miles. When I called, I was told I needed a valve adjustment and spark plug replacement. I assumed that was part of the regular service, without looking at the description more closely. The worker gave me a 1:30 appt. for the following Monday 9/17 and said it would take a couple of hours. Late Saturday I got a voicemail informing me that the engine needed to be cold, so I would need to drop it off Sunday eve. or Monday morning. I dropped it off Sunday. Monday, I got a call saying that a bolt had broken and would need to be specially ordered. The car would therefore not be ready until sometime Tuesday. I picked up the car Tuesday afternoon, drove away, and realized the oil hadn’t gotten changed. I called and was told that I had requested the valve and spark plug work, not an oil change. So, $725 later, I still did not get all the services listed and got services that are not listed as needed for a Civic. I did speak with Donnie Paige, who was identified as the manager (but not listed as such below), who was pleasant and offered a free and quick oil change, but I was still confused as whether the valve and spark plug work were even recommended for a Civic. Also, I still need all the other services listed under 105,000 Mile Service, as far as I know. More

by Chris Verified Customer Verified Customer

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