Donnie Paige | Page 48

Great service Discovered headlight was out, called for appt and gave me the option of same day service but explained there'd be a wait or next day. I appreciated h Discovered headlight was out, called for appt and gave me the option of same day service but explained there'd be a wait or next day. I appreciated honesty. service next day was quick and efficient. I heard noise on way there and they checked that out as well giving me a quote prior so no surprises. great folks to deal with. More

by KGARDNER4 Verified Customer Verified Customer

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Efficient Diagnosed the problem, fixed it , and were flexible with the pick up.I purchased this vehicle at Honda Barn a few years ago. Since then the service de Diagnosed the problem, fixed it , and were flexible with the pick up.I purchased this vehicle at Honda Barn a few years ago. Since then the service department has been very friendly and professional. More

by jlesage5 Verified Customer Verified Customer

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3rd time fixing same problem Splash guard has come loose 3 times in the last 2 months and "fixed," only to come loose days later. Going back to have it "fixed" a 4th time today! Splash guard has come loose 3 times in the last 2 months and "fixed," only to come loose days later. Going back to have it "fixed" a 4th time today! More

by smetalious Verified Customer Verified Customer

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Recall and routine service Service staff is very friendly, accommodating and knowledgeable. My questions were answered to my satisfaction. Service was completed in the amoun Service staff is very friendly, accommodating and knowledgeable. My questions were answered to my satisfaction. Service was completed in the amount of time I was quoted More

by MARTY0804 Verified Customer Verified Customer

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Time is money This crew's got it together! Schedule the appointment, show up, leave it to them! Done well in allotted time. You can multitask in peace in the waiti This crew's got it together! Schedule the appointment, show up, leave it to them! Done well in allotted time. You can multitask in peace in the waiting area. thanks! More

by WALK223 Verified Customer Verified Customer

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Be detailed with the service dpt on your needs/expectations After a few visits over the past year, they are friendly and do the basic maintenance jobs within about an hour. They can honor a slightly expired cou After a few visits over the past year, they are friendly and do the basic maintenance jobs within about an hour. They can honor a slightly expired coupon and have a good Monthly email & Honda app for smartphones. However, the price to get my tires checked was a bit pricey & they are slow to make detailed recommendations depending on which Rep you speak/work with regarding repairs. Was charged sixty bucks in the tire pressure problem because a Honda software update was needed. I have had the car for only 10 momths and had to pay for faulting sensors communications by the manufacturer.For example, one service rep offered wiper inserts whereas another in the past made no mention that they could conduct this simple hardware upgrade. More

by DRMELVINII Verified Customer Verified Customer

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5k mile checkup - easy They make it easy, fast drop-off and quick pick up. This was the first time i did a standard service there and im happy with the result. They make it easy, fast drop-off and quick pick up. This was the first time i did a standard service there and im happy with the result. More

by GCOSTANZO Verified Customer Verified Customer

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Warranty trim concern I am very particular about my cars and noticed a finish issue on my new Civic. Eileen and Donnie were warm, welcoming and quick to react. They got my I am very particular about my cars and noticed a finish issue on my new Civic. Eileen and Donnie were warm, welcoming and quick to react. They got my car scheduled and repaired with great care, by one of their excellent service techs and I couldn't be happier! More

by STEVEN_MILLAR Verified Customer Verified Customer

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Service Dept is always look to fix something I went in for state inspection in September and was told I needed new rear brakes, which was definitely true. At that point I also requested the batt I went in for state inspection in September and was told I needed new rear brakes, which was definitely true. At that point I also requested the battery be looked at due to a manufacturer recall. Both items were fixed, and was told the multi-point inspection was done. About a week or two later, I had an alert in my car to check the battery charger. I brought the car in, and asked for it to be looked at (while referencing the recall had just been done). I was told that the battery was not a Honda battery (again true since I had already had the battery replaced), and the sensors were not working because the connectors on the new battery were located in a different place than it should be. I was told they fixed it the best they could and if the alert comes up again to replace the battery with a Honda battery. I was told my car went through their multi-point inspection. I recently received a phone call saying the part that was ordered for my car had come in and I should schedule an appointment for it to be installed. I mentioned I had no idea there was a part ordered, and asked what it was for. I was told it was for the battery and the service would be of no charge since it had to do with the recall. I scheduled an appointment. My car was worked, I was asked if I could talk to them about a couple of things that came up that my car needed. I was told I needed a drive belt as well as front brake calipers, totalling about $260. I told them I came in for the part installation and did not want any further service conducted that day. I was again told my car would go through the multi-point inspection and be washed. I went back to the waiting room where I heard another customer being told their car needed additional services. The customer replied,Zwaan " This appointment was to be of no charge since it was a manufacturer recall service." Hmmmm.... when my car was ready, it was still slightly soapy and windows were smeared or not washed at all. My question is, if your service department conducted a multi-point inspection 2 times (one being a state inspection and it was determined my brake needed to be replaced) how could the front calipers be over looked as well as the drive belt? It had only been about a month and a half maximum time frame. My complaint is, whenever I go to have an oil change or a manufacturer recall service, I am ALWAYS told I need something additional fixed. I have heard many other customers in the waiting area make the same complaints, as well as how long they have to wait for their car (over the projected time frame). Honda Barn is lucky enough to be the only Honda dealership on the Seacoast (and closer than going to Manchester or North Shore, MA), however, your service department is getting a reputation for trying to get money from their customers. This will not help your business, and more likely will cost you your customers. More

by Author of the review Verified Customer Verified Customer

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Excellent Service Service department was clean,neat and, Professional. The advisers are very knowledgeable and friendly. They went out of the way to make my experience Service department was clean,neat and, Professional. The advisers are very knowledgeable and friendly. They went out of the way to make my experience an enjoyable one. I would definitely return fore service. More

by jlavelle0 Verified Customer Verified Customer

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