Donnie Washington

Nissan of Richmond responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to ensure that all our customers leave happy, and it's disappointing to learn that we missed the mark here. Jamee Robinson Owner Loyalty Manager (804) 346-4200 ext 1045

Mr NASCAR responded

Not sure what you want me to respond back to being y'all took $400 for a battery less than 2 years ago with a 7-year warranty and then want to charge me another $380 some dollars when picking the car up for a battery that I already paid for I'm not going to change my response to anything on this page because I feel y'all do customers wrong you have 41 complaints in 3 years and you only resolved three of them I had did my research on y'all this is not a very good company to deal with my next step to this I will be in the middle of broad Street holding a sign telling people what you do to your customers you do not warranty nothing... I am not sure what you want me to do it's on y'all to make it right to me even the cops that came to you your dealership when they were called they was on my side they agree with me.

Nissan of Richmond responded

Richard, we are sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jennifer Herrera Owner Loyalty Manager (804) 346-4200 ext 1045