Donny Penn

Alex, and Spencer were attentive my wishes for just the perfect crv for my needs. Pleasant & professional through out the sales process. Even the people who helped with the financial end of the car purch perfect crv for my needs. Pleasant & professional through out the sales process. Even the people who helped with the financial end of the car purchase were plesant and professional. Definitely recommend to others looking for an auto. More

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Good service, though every time I have gone for a $100 oil change, l leave having spent hundreds of dollars on additional recommended work. I went for an oil change on Saturday, August 8th, with just en oil change, l leave having spent hundreds of dollars on additional recommended work. I went for an oil change on Saturday, August 8th, with just enough cash, and, after waiting about 45 minutes, the service manager called. He said the technician was recommending an alignment ($149.99+) and a brake flush ($199.96). I said l just had an alignment with new tire purchase a couple of years ago. The service manager said Honda recommends alignment every 12k miles and brake flush never done (there-l started bringing 2015 Civic to Gunn about 2 years ago). I asked if 'metrics' had been done to see if the car needed an alignment. Service manager said they could put it on the rack to find out. I said please do. A short time later, l received another call from the service manager. He said the alignment was fine and the brake fluid, too. I ended up saving myself over $350 that l didn't have anyway. It makes me wonder if the previous unexpected work costing hundreds of dollars was actually necessary.🤔 Gunn technicians, if Honda recommends it, check the vehicle to be sure the work is actually needed at that time and give consumers ALL of the information so they can make an informed choice. Consumers, ask to see the data that supports any 'recommended' additional work! You could also save yourself hundreds of dollars. More

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Excellent service Definitely returning Quick fast service, friendly service, comfortable waiting area. Good communication is always a plus service, friendly service, comfortable waiting area. Good communication is always a plus More

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I used express service for oil change on my 2023 Honda Passport. They were quick, professional, and friendly. Passport. They were quick, professional, and friendly. More

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I have never been treated so good in a dealership, not even when I bought a car, as I was at Gunn Honda. Their kindness, professionalism and patience to walk the customer through the whole process step by even when I bought a car, as I was at Gunn Honda. Their kindness, professionalism and patience to walk the customer through the whole process step by step had been amazing and reduces the stress because, for me that I’m not a car expert, they helped me understand what was being done, which gave me so much peace of mind. I would like to recognize Donny who contacted me and took my car immediately to get it serviced and of course to Alexis Mendoza who oversaw every step of the process while keeping me informed. He even spoke with my father in law (he is the engine expert) to let him know what was wrong and what was being done to remedy the problem. From the bottom of my heart, keep up the excellence, professionalism and high standards of your customer service. Thank you Gunn Honda; y’all have been a blessing! More

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Efficient fast Honda Pilot work, good service. No problems, work done in a timely manner. No problems, work done in a timely manner. More

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The staff is friendly and ready to serve as soon as you pull up. Great service and quick. pull up. Great service and quick. More

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Awesome customer service. I received reports about my vehicle, while I was waiting. I’m Very satisfied. I received reports about my vehicle, while I was waiting. I’m Very satisfied. More

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Really happy with my car repairs. Felt luckily that the dealership had the equipment needed in stock. I’m not going to lie after 4 hours and hundred of dollars spent I was a little di Felt luckily that the dealership had the equipment needed in stock. I’m not going to lie after 4 hours and hundred of dollars spent I was a little disappointed that my car wasn’t vacuumed out, I guess I assumed that was common courtesy. More

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For the mo part, Gunn has provided us fair to good service. However, there have been times that Gunn misses the mark. Two examples from this service visit should help Gunn understand my review. Althou service. However, there have been times that Gunn misses the mark. Two examples from this service visit should help Gunn understand my review. Although there is a $20 discount for oil change service after 1pm, the cashier and Service Rep forgot to ensure that the discount was reflected in our final bill. We ad to return for the refund. We were also advised that the engine air filter and cabin air filter needed replacement and showed us the current filters. We said no because it is basic maintenance that we can do ourselves. However, when we replaced the old cabin air filter, we discovered it had been put back incorrectly. I do not remember the names of any of the Service Department staff. More

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