Donny Penn

awesome work as always when i go here always thank as alway and great rep alway and great rep More

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Came in to get a part for my tires and ironically my right front wheel went flat. Didn’t have to make any appointments. Gave me a quick diagnostic. Very quick and efficient! Had a pleasant experience wi right front wheel went flat. Didn’t have to make any appointments. Gave me a quick diagnostic. Very quick and efficient! Had a pleasant experience with them. A little bit pricey but you get the best service! More

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Excellent service and job delivered on time. Waiting room is confortable. I will continue taking my minivan here. Waiting room is confortable. I will continue taking my minivan here. More

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I am very grateful to Alexis for his kindness and his efficiency in servicing my Honda H-RV. I always feel confident that I am receiving the very best care -special service to my Honda- and personal a efficiency in servicing my Honda H-RV. I always feel confident that I am receiving the very best care -special service to my Honda- and personal attention. God bless Alexis and the team who serviced my car. I love my Honda! More

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It was a nightmare coming to Gunn honda. This was my 3rd time coming hoping it will be a better service. My first time last Feb 2023 ( if i’m not mistaken). For routine maintenance and als This was my 3rd time coming hoping it will be a better service. My first time last Feb 2023 ( if i’m not mistaken). For routine maintenance and also bought 4 new tires, i was driving back home but on my way the warning sign lighted up saying i need routine maintenance “again”, i drove back miles away to have it reset, i was upset. The 2nd time was in Oct. 2023, i need a new battery, and a (break fluid changed too) aside from the price was high compared to other tire dealer, i was told that there were no stocks and Honda only gives 2 yrs warranty, I mentioned to the service agent that i found a cheaper price with 3 yrs warranty, he told me to wait and will call me back. I did not received a call but only a voicemail saying i have a new battery replaced but to my surprise the price was never justified why there were no discounts considering i have found a dealer that can give me almost 40% off Honda’s priced and that he just installed the battery without letting me know the final price and that he found a stock, the only consolation was it was changed to 3 yrs warranty. Tge 3rd time i went was yesterday 11/30/23 ( hoping service will be better this time). I had my routine car maintenance and was offered additional services throttle body service and alignment. I was on my way home may miles away from Honda in IH-10 and suddenly my card slowed down, i tried to pressed the pedal to accelerate but i was shocked to see multiple scaring warning signs, that i’m not sure if i even safe to drive, i stopped on the side of the road and tried calling my service agent Adam 3 times but he did not pick up, i called trunk line and was 2 times it say ending call, operator connected me to service, i got an ending call notice again, it was so frustrating until i got somebody by the name Tony to answer and gave me a choice to drive back to Honda or come back the next day! ( come back next day with all the scary warning signs flushing?). I called in at work for that night (no work, no pay policy because i’m a contract employee without benefits). Donny assisted me and explained that the throttle body service performed was not placed or threaded back tightly enough that it got dislodged when i accelerated. This incident not only caused me to lose 12 hours paid check at my work but worst is the stress and trauma because of uncertainty on my safety. Yes, i was refunded of the $124.00 for the throttle body service rendered but it’s not worth all the anxiety and the thought that whenever i drive it might happen again. More

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Gunn Honda service team is top rated in my book in all areas of services and parts needs, highly recommend . areas of services and parts needs, highly recommend . More

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Super duper good people cars location coffee waiting room effieciancy friendliness courtesy but no military discounts boo effieciancy friendliness courtesy but no military discounts boo More

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Always look forward to getting my cars serviced here. Never have issues and always a pleasure Never have issues and always a pleasure More

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they were very helpful and considerate of my time. I had a A127 and they were able to get it out of the shop in less than 3 hours I had a A127 and they were able to get it out of the shop in less than 3 hours More

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Received on time by awesome service leader, she was professional and polite. Dealership was very clean. professional and polite. Dealership was very clean. More

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