Donovan Barker

If I could give no stars I would. We bought a 2019 Ford Ranger at the end of 2024. We saw an issue with the main electronics screen the first week we had the ranger and took it back t We bought a 2019 Ford Ranger at the end of 2024. We saw an issue with the main electronics screen the first week we had the ranger and took it back to them, to get the problem fixed. As many of you know these screens control everything, the screen was locking up and we could not change the radio station, or adjust the temperature. Also when the screen locked up it stopped the steering wheel buttons to not work as well. They had our truck for a month! Their response was that they could not fix the issue and that there would be a software update in a month "that should fix the issue". So to recap we drove our new to us truck for 1 week it was at the dealership for a month and they did nothing. Well the update did not fix the issue, but since we had nothing happen the last time we took the truck in we just dealt with it. Finding a sort of fix. Having to shut the car off, lock it and then reopen and restart to reset the screen. Over a year later and we are back in the area and take the truck in as the screen issue is getting very bad and our 'reset' is not working. Oh how Corwin Ford tried to screw us over with this! So we were talked into purchasing the extended warranty by finance when we purchased the truck. She stated that "if anything electronic goes out it will be thousands to fix and this warranty covers that. This warranty covers everything but new tires." So we mistakenly thought it was a good idea. Fast forward to the month of February when we took the truck back to them to have the screen issue fixed. They had the truck for a week, they asked if I wanted to include 2 air filter changes and tire rotation as it was "needed" I agreed. They did not tell me that those 3 services were somehow not part of the warranty?! Are you kidding me?! They tried to charge me over a thousand to do the screen and the 3 services. Then it was six hundred something. Then a service manager got involved and said since the service person did not tell me the charges for the 3 service they would "waive" the charges and I would only owe my deductible. The deductible is $250.00. We gave up and said fine we will pay the $250.00 EVENTHOUGH WE TOOK THIS BACK TO YOU RIGHT AFTER PURCHASE AND YOU DID NOT FIX THE ISSUE THEN. Now the dealership is trying to "keep a customer" and their outreach person has contacted me. This person has told me that the warranty I have does not cover electronic issues!!!!!? What?!?!! And after 3 weeks of calls and emails NO ONE HAS BEEN ABLE TO TELL ME WHAT MY WARRANTY ACTUALLY COVERS. AND AND! They told me that the deductible has to be paid EACH TIME I TAKE IN THE VEHICLE!!! EACH TIME!! I work in health insurance and that is not how deductibles work for auto or health insurance. THIS DEALERSHIP WILL SCAM YOU NON STOP DO NOT GO THERE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

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Poor communication, inflated prices, bogus charges they would not explain like environmental fee/misc. Run would not explain like environmental fee/misc. Run More

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Purchased a new Ford Expedition, got a recall on a brake line issue. Could not get them to call back so I stopped by to get an appointment. Could not even talk with the "lady" that makes the appointments line issue. Could not get them to call back so I stopped by to get an appointment. Could not even talk with the "lady" that makes the appointments for recalls! I was told I could contact other dealers in California or Carson city. Spend 80K on a car and can't even talk to someone about a recall appointment?!?!? Called Carson city (30 miles away) and was scheduled on the first try. Should have bought my car in Carson City More

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When you hear the phrase “used car salesman” Barker is that. Doesn’t listen and just blurts out I’m sure the same speel he tells everyone. Pompous. Thoroughly unimpressed. that. Doesn’t listen and just blurts out I’m sure the same speel he tells everyone. Pompous. Thoroughly unimpressed. More

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Omg! Chris was excellent! Worked tirelessly to work out a great deal for my situation! He stayed late to ensure we left with the car that day! Everyone wa Chris was excellent! Worked tirelessly to work out a great deal for my situation! He stayed late to ensure we left with the car that day! Everyone was amazing! Think about Chris when getting your next vehicle at Corwin Ford! More

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Chris was super helpful! He went above and beyond our expectations. The dealership as a hole is top notch. They made sure we had the best deal possible under our circumstance He went above and beyond our expectations. The dealership as a hole is top notch. They made sure we had the best deal possible under our circumstance. Thanks again Chris! More

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Friendly respectful and courteous. Open handed, treated us like family, would definitely come here for another car or recommend someone here. Open handed, treated us like family, would definitely come here for another car or recommend someone here. More

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Chris was great to work with! He helped me pick out the right car for me, and I am so happy! He was very easy to work with and made me feel comfortable, I will definitely recommen He helped me pick out the right car for me, and I am so happy! He was very easy to work with and made me feel comfortable, I will definitely recommend him and Corwin Ford to friends! And I feel like it will be easy working with them to maintain it as well. Thank you! More

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Donovan called to let us know they had a hardtop Bronco available. He made the purchase process to easy and enjoyable. Love Corwin Ford and Donovan. available. He made the purchase process to easy and enjoyable. Love Corwin Ford and Donovan. More

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Every employee I interacted with was friendly and welcoming. Donovan was patient, friendly, kind and helpful. Even tho my purchase was and older vehicle that was not very expensive compared to a new welcoming. Donovan was patient, friendly, kind and helpful. Even tho my purchase was and older vehicle that was not very expensive compared to a new one I felt like a valuable customer. More

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