Donte Brown | Page 5

I bought a brand new GMC Denali 3500 and got an extend warranty and maintenance with it.. The staff starting off was great I came in they explained the fuel filter part was not included but the labor wasn warranty and maintenance with it.. The staff starting off was great I came in they explained the fuel filter part was not included but the labor wasn’t. Did not have problem they said truck is doing great. This last time they called and said I need a transmission update and warranty just ran out, and there is an oil leak and the idler arm and pitman arm is bad over 2 weeks and three phone calls ever time they called it was something else. They communicated well they called and add to the list regularly and let me know they weren’t done. I didn’t need it so I was fine it took two weeks I finally said enough and refused to have the arms and alignment done and I aprriciate GMC paying for half of the oil leak repair, but adding something when the called and not looking at it and comeback with a thorough inspection upfront seemed shady. I had an oil change around 3 months prior under warranty and maintenance and no problems 90 days later out of warranty and problems Sorry doesn’t seem honest either. Hopefully you look into it and see I never missed a maintenance check, I never denied anything like fuel filter isn’t covered since day one and buying the car was awesome as well. At the last oil change and through out the entire time the turbo they have tried wrapping and has made noise this last time out of warranty we can’t hear it. Unfortunately you lost my business. The update to the transmission did make it shift correctly. Thanks for that. More

by Bill Ellison Verified Customer Verified Customer

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We highly recommend Joe Ferguson GMC. We have purchased a number of vehicles from them over the years and have always been very satisfied. We have purchased a number of vehicles from them over the years and have always been very satisfied. More

by Gary & Karen Hall Verified Customer Verified Customer

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Purchased a used Vehicle. It made it 12 miles off the lot, before issues. The sales person was great about trying to help. After it was decided the vehicle would be returned i It made it 12 miles off the lot, before issues. The sales person was great about trying to help. After it was decided the vehicle would be returned is when the real headaches began, when issued a refund check it bounced. The finance department didn't authorize it because they forgot. And it took an entire afternoon for the dealership to get the vehicle from a shop 5 miles away so I could retrieve my property. More

by Wolfasleep Verified Customer Verified Customer

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I went in without any idea of what I wanted. I told Stephen I wanted a smallish SUV that still had some zippy-ness to it. He was able to translate my random thoughts into my Genesis which I am e I told Stephen I wanted a smallish SUV that still had some zippy-ness to it. He was able to translate my random thoughts into my Genesis which I am extremely happy with and it's what I was looking for without really knowing it. More

by ERIN860313 Verified Customer Verified Customer

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Staff was very easy to work within and out. In a short time, hopefully they send me my block heater chord In a short time, hopefully they send me my block heater chord More

by jeffgreen855 Verified Customer Verified Customer

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Nice experience, very clean environment, friendly personal, they give me a clear information of the repairs and call me when it was done! Highly recommended!!! personal, they give me a clear information of the repairs and call me when it was done! Highly recommended!!! More

by ERNESTOLISI Verified Customer Verified Customer

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They don't check the vehicles fluids when they sale a vehicle, all was low or have very little in it. It took them all day to process the sale and had to wait for other employees to show up to complete t vehicle, all was low or have very little in it. It took them all day to process the sale and had to wait for other employees to show up to complete the sale. More

by abratton623 Verified Customer Verified Customer

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This dealership is very good and responsible, and customer service is excellent, I would recommend. customer service is excellent, I would recommend. More

by STEVEWSHAW45 Verified Customer Verified Customer

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Thank you for a quick service appointment with excellent communication. Lounge is kid friendly too! communication. Lounge is kid friendly too! More

by heather.hegert10 Verified Customer Verified Customer

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Ferguson Buick has all wears gave good service. If and when we are looking for a new car it will be at Ferguson Buick. If and when we are looking for a new car it will be at Ferguson Buick. More

by John Verified Customer Verified Customer

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