We recently had the pleasure of buying a new 2019 GMC Acadia Denali from Ferguson Buick GMC. What is that you say? You hate the car shopping process from end to end? Can’t possibly be a pleasure?
Perhaps you have just shopped the wrong dealership. We visited the dealership on 2/16, an extremely windy cold day. The new car sales manager Tim rushed to the door to greet us. No slick platitudes, but a genuine welcome. We’d done research on a few SUVs we were considering, so we knew what we wanted to see. There wasn’t at that exact moment a salesman present, so Tim has us sit down and he pulled their current inventory of Acadia Denalis. He had all the details, price, color, features. Straightforward. There were also incentives, for instance a military discount of a few thousand dollars from GMC, as well as little things, like dealer handling on $75 for military rather than the standard 499. There was never a shell game with the price. We wanted the price without trade in, and that was what we were quoted.
Our salesman Andres Roman got free and we went on a test drive. No pressure. It was all about what would suit us. We probably put more pressure on him with our thousand questions on the vehicle, all of which he could answer and demonstrate with ease. We loved the car, the price was great, and we wanted to purchase and get on with our day. Andres did everything he could to expedite the process. The finance guy came over, Terry Mitchell, and we told him, we have our own financing already approved through USAA, what is the best rate your financing can offer. Terry was able to give us a straight up what was best rate he could offer, no haggling, no let me just run your credit, it was just the rate. Our USAA rate was better and he was perfectly fine with that. He was familiar with the dealership side of USAA’s loan process and we were in the car and on our way home in no time. It was the best experience I have had in 40 years of car buying.
The story didn’t end there. Andres called the next day to make sure we were happy, and did we have any questions. Then a day or two later, we got a box from the dealership, with coffee cups and delicious chocolate chip cookies. When I did my pre-shopping, I noticed the Ferguson Buick GMC had the highest rating of any dealership in town. Now that I have purchased a car from their dealership I can see exactly why there ratings are higher, it is because they are better. Happy car shopping to you all!