Dontrell Saucier | Page 12

Attentive to my needs! From the moment I arrived at the dealership someone was there to great me with a smile. They answered any questions I had about several different vehi From the moment I arrived at the dealership someone was there to great me with a smile. They answered any questions I had about several different vehicles I had my eyes on. They took into account every little detail that was important to me, in my search for a vehicle. Dontrell Saucier was very kind and genuinely wanted to help me find the vehicle that best fit my needs. We test drove 6 different vehicles to find which one worked well for me. Not once did anyone seem like it was a hassle to help us. The customer service of every employee we talked to was top notch and really personable. Thank y’all so much for helping me pick a vehicle at a great price, that really worked well for me. More

by AUSTIN.BELLAIR Verified Customer Verified Customer

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Nice salesmen but watch out for their non optional add ons! I bought a CPO Corrola from them and I love it! My salesman Dontrell was very nice and helpful. But the dealership has a non optional add on package t I bought a CPO Corrola from them and I love it! My salesman Dontrell was very nice and helpful. But the dealership has a non optional add on package that costs $899-1000. I live nowhere near Rockwall and didn't plan on coming back there to service my vehicle. And for that reason, I asked them many times to remove this $899 "Green Package" from the price of my car. This was not and option and they were not willing to negotiate at all on the price. I was told repeatedly (by Karl) before I drove an hour to get there that they would be able to work with me on the price and that was not the case. Once I got there I didn't even work with Karl as he was with another customer. So, while I love my car, I am still not happy about being forced to buy this " green package" add on. I also wasn't thrilled with the way the finance department sped through my paperwork. He didn't go over any of the documents as I was signing them, and when I asked him to go over them with me afterwards he only showed me 1-2 of the papers I signed. I came home with about 20 documents, so I felt like they were being a little shady. I say I'd recommend them because I think they sell quality vehicles at fair prices. But just know before you go that there will be add ons that aren't optional tacked on to those fair prices. And don't be dumb like me, make sure ALL of the contracts you're signing are fully explained to you. Joey is a personable guy but I feel like he should've been more thorough. Again, I do recommend Dontrell, he was great! Oh and don't let the big guy Corey (manager) bully you into anything. Really nice guy, not so nice sales approach. More

by Kelsye Verified Customer Verified Customer

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2018 Toyota Tundra Had a great experience from start to finish at Toyota of Rockwall. Salesmen were willing to answer all the questions that I had, and were very knowled Had a great experience from start to finish at Toyota of Rockwall. Salesmen were willing to answer all the questions that I had, and were very knowledgeable. Corey cut right to the chase when discussing price and trade-in. No games!!! More

by dangolf28 Verified Customer Verified Customer

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Great Experience Very courteous employees, very professional, answered all our questions, made for a pleasant experience. I would definitely recommend Toyota of Rockwa Very courteous employees, very professional, answered all our questions, made for a pleasant experience. I would definitely recommend Toyota of Rockwall to family and friends. Thanks guys! More

by GLENN223 Verified Customer Verified Customer

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My wife loves her car It took a bit from back order but the window trim is taken care of and we got our first oil change! Wife loves her car and the mpgis getting better as It took a bit from back order but the window trim is taken care of and we got our first oil change! Wife loves her car and the mpgis getting better as it breaks in. More

by DSWORKING Verified Customer Verified Customer

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An adventure for sure I found a vehicle I liked on this dealers website and my husband and I went to check it out. We went through Capital One to get pre-approved, hoping I found a vehicle I liked on this dealers website and my husband and I went to check it out. We went through Capital One to get pre-approved, hoping it would make the whole thing take less time. We were initially told the vehicle was, in fact, there on the lot. When they went to find it, however, it was not there. We were then told it had been sent to auction that morning. We ended up having to go across Dallas with our salesman to get it and bring it back before we could start any paperwork. My stress level was highly elevated on the way there because our salesman wouldn't stay off of his phone and wove in and out of traffic a good amount. It was a long process and we were stuck in rush hour traffic on the way back. We still had a good amount of paperwork to do and had to wait on the car to be detailed as well. The guy we worked with in finance (I don't recall his name) was very pushy on trying to get us to get extra coverage even after my husband and I had both said we didn't wish to have it. Overall, it went well because I got the car I was wanting, but it was a long and stressful process. More

by LOVINGMYGIRLS0810 Verified Customer Verified Customer

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Happy consumer! Great attention to customer preferences and courteous customer care. It is an eco system company that takes pride in exemplary services. Don’t hesitat Great attention to customer preferences and courteous customer care. It is an eco system company that takes pride in exemplary services. Don’t hesitate to ask them any questions. The only question you regret will be the one you forgot to ask. More

by Dental hygienist Verified Customer Verified Customer

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Pleasant unexpected purchase of my favorite model car. After a polite introduction from sales gentleman, I explained what model car I had interest in to purchase in the future. He took me directly to the m After a polite introduction from sales gentleman, I explained what model car I had interest in to purchase in the future. He took me directly to the model and color I preferred. Gave my price range and payment. Requested bottom line before credit check. Gave me quote and I requested counter offer. Met me on counter offer. Financial Officer pleasantly finalized financial agreement and recommended best warranty for my travel mileage. Least stressful auto purchase ever made by me. I am conservative and prefer bottom line deal with no hassle or frills. More

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used car purchase Dontrell was very helpful in assisting with the transaction. He was professional and knowledgable. My situation was unique and yet I had no issues. Th Dontrell was very helpful in assisting with the transaction. He was professional and knowledgable. My situation was unique and yet I had no issues. They were able to work with me on my trade and helped ensure that I was happy with every detail of the car report and sales number (got a great deal!). I did not feel pressured or overwhelmed during the process and I left happy! Thank you! More

by CARLAD32 Verified Customer Verified Customer

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Car buying experience Dontrell was very helpful and catered to all my truck buying needs!! Always wanted to own a Tacoma. Large dealership full of inventory. Thanks Guys!!! Dontrell was very helpful and catered to all my truck buying needs!! Always wanted to own a Tacoma. Large dealership full of inventory. Thanks Guys!!! More

by BGABRIEL Verified Customer Verified Customer

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