Dontrell Saucier

I purchased a 2020 Kia Telluride from Toyota of Rockwall on June 7th. Shortly after the purchase, the vehicle indicated that it needed an oil change. I was told the vehicle had been inspected before being s on June 7th. Shortly after the purchase, the vehicle indicated that it needed an oil change. I was told the vehicle had been inspected before being sold, so this was concerning. When I took it in for an oil change a few days later, I was told it had little to no oil. Shortly after that, the engine failed while I was driving on the highway with my kids 10 minutes away from the dealership and the vehicle had to be towed at my expense and repaired. The repair process took a significant amount of time and required multiple attempts. Now, over a year later, the vehicle is still having issues, including the check engine light coming on and other engine related concerns. Communication was one of the biggest frustrations. I had difficulty getting clear updates and reaching management. I requested that communication be handled by text or email, but was still asked to discuss matters by phone. I also had difficulty getting a response from the general manager and was never given an opportunity to speak with the owners despite asking. When the vehicle originally broke down, I was told by the general manager that once it was repaired, they could work with us on trading it for another three row vehicle with little to no money down. After the repair, however, we were told a RAV4 would require around $4,000 down and a Highlander around $10,000–$12,000 down. We were eventually given a $1,500 check that management had offered because of the trouble we experienced, which I do appreciate. However, we were also asked to remove our reviews as part of resolving the situation. As recently as September 2025, I contacted the dealership after receiving another engine notification and was told in writing that Kia would be responsible for any further engine issues. I understand that used vehicles can have mechanical issues, but having an engine failure shortly after purchase, being told the vehicle had been inspected beforehand, being told it had little to no oil shortly after purchasing it, going through a lengthy repair process, experiencing difficulty communicating with management, and still having engine related issues over a year later has made this a very disappointing purchase. This is my personal experience as a customer, and I hope it helps others make an informed decision. More

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Excellent services as usual that I always receive here. I highly recommend this dealership. Great customer service I highly recommend this dealership. Great customer service More

by Amy Verified Customer Verified Customer

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My husband and I purchased a Camry yesterday (7/18th). We have driven Toyotas for about 20 years and have been very pleased with the cars. We were pleased and impressed by not only your product, but als We have driven Toyotas for about 20 years and have been very pleased with the cars. We were pleased and impressed by not only your product, but also your dealership. We were most impressed with how we were helped and treated by the employees. From the time we first spoke to Dontrell Saucier, we not only were impressed about his knowledge about the vehicle that we were interested in but also his help in setting up the apps on the car when we purchased it. His personality is outstanding!!! He is a great asset to your dealership!!! Also, I would like to mention Alex,in the Finance Department who helped with all the financial paperwork. Two great employees and representatives for the Rockwall dealership!!! More

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I was in a bad situation with my previous car, I decided to pay Dontrell and his team at Toyota of Rockwall a visit, and I can’t put into words how amazed and happy I am with my experience. The atmosphere w to pay Dontrell and his team at Toyota of Rockwall a visit, and I can’t put into words how amazed and happy I am with my experience. The atmosphere was welcoming, everyone was friendly, and they were able to work with what I had to get me into my first ever NEW truck that I am In love with, and can rely on. The BIGGEST thank you to Dontrell, Aubrey, Jeff, and the Toyota crew for taking the absolute best care of me. I owe these guys my life. If you’re in the market for a New, Used, or tired of the crap your car is putting you through, please go see these guys, I promise you will not regret it. I will never send anyone elsewhere! More

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Dontrell is the GOAT! He made buying a car FUN…who can say that? He was great with my kids too! Dave in finance was also great!! I’ll be back! He made buying a car FUN…who can say that? He was great with my kids too! Dave in finance was also great!! I’ll be back! More

by coop7x7 Verified Customer Verified Customer

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Great experience, love my car and the people are amazing. They are extremely helpful and very knowledgeable. They are extremely helpful and very knowledgeable. More

by mrspetrina Verified Customer Verified Customer

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A great experience with this dealership. Both Dontrell and Aubrey took care of us and made the process of finding and buying my corolla nice and easy! Both Dontrell and Aubrey took care of us and made the process of finding and buying my corolla nice and easy! More

by Joseph Verified Customer Verified Customer

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I had a great experience with this dealership from start to finish. The staff was friendly, knowledgeable, and never made me feel pressured to make a decision. They took the time to answer all my questions to finish. The staff was friendly, knowledgeable, and never made me feel pressured to make a decision. They took the time to answer all my questions and made sure I understood my options clearly. The buying process was smooth and straightforward, and everything was explained upfront.Overall, this was one of the easiest car buying experiences I’ve had. I’d definitely recommend this dealership to anyone looking for a reliable and stress-free experience. More

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Everyone at the Toyota Rockwall Dealership was kind and very informative. I never felt any pressure and it was a very relaxed atmosphere.. very informative. I never felt any pressure and it was a very relaxed atmosphere.. More

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Great people especially NIETO ISAI is good guy my next purchase is would love him to attend to me again and again purchase is would love him to attend to me again and again More

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