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Dora Norman
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Dora Norman | Page 6
Customer Relations Coordinator
Heritage Honda Parkville
9213 Harford Rd
Baltimore, MD 21234
63 Reviews
63 Reviews of Dora Norman
June 14, 2019
Good. Tim Hardiek was exceptional... Tim Hardiek was exceptional and very professional. However my immediate interaction withDora was not so good. Very rude and unprofessional. Bad repres Tim Hardiek was exceptional and very professional. However my immediate interaction withDora was not so good. Very rude and unprofessional. Bad representation of Honda.. As I was waiting for a tech to come to my car to get check mileage and all, Dora asked me if I was getting air because I was beneath the sign that said air. I answered her no. She asked if I had an appointment, I said yes- it was for 1:00. At this time it was approximately 1:30. Granted I was about 10 mins past my appointment time. She responds, “well you sure are early”. I said to myself, xxx. Is this lady crazy. Does she not know that was uncalled for and nonetheless UNPROFESSIONAL... This is not her establishment where she can address CUSTOMERS with disrespect. She needs training. Language of caring, a list of the do’s and do nots when conducting business for a multi million dollar establishment as Honda. Poor representation of Honda Parkville. Meanwhile Tim was on point.. he was knowledgeable of everything I needed, and explained what was required for my current mileage. Temperament and professionalism was outstanding.. I couldn’t have had a better experience. Too bad I didn’t think to give him a tip- not even sure if tips are excepted. I’ll be sure to inquire @ my next service appointment. Thank you. More
by NaijaB
Other Employees Tagged: Tim Hardiek
Helpful 
June 07, 2019
Great Customer Service Great customer service with Dora!! She was friendly, knowledgable and knows her business. The car was ready when she said it was. While the problem wa Great customer service with Dora!! She was friendly, knowledgable and knows her business. The car was ready when she said it was. While the problem was not immediately fixed, the next steps to take were clearly explained. More
by Jld
May 31, 2019
Awesome service Dora the Service Advisor was great to work with and she was very personable .we have been there two times both times did a great job. Dora the Service Advisor was great to work with and she was very personable .we have been there two times both times did a great job. More
by Pel15@
May 30, 2019
Pleasant The representative was pleasant and helpful. Her name was Dora norman. I would recommend her.I did not have a long wait for the service on my car even The representative was pleasant and helpful. Her name was Dora norman. I would recommend her.I did not have a long wait for the service on my car even though they were quiet busy. More
by Sholman2
Other Employees Tagged: Dallas Ware , Joe Nagel
May 29, 2019
Quick service and great customer service My car was scheduled to be serviced for the first time and it was a very pleasant experience. They promptly took my car and returned it to me within a My car was scheduled to be serviced for the first time and it was a very pleasant experience. They promptly took my car and returned it to me within an hour. The employee who assisted me was very friendly and knowledgeable about future service options. I will definitely continue visiting Heritage Honda in Parkville. More
by Persk101
May 29, 2019
Good service/experience It was both Easy to schedule service and work was completed in a timely manner. Dora was very pleasant, both on the phone and in person. It was both Easy to schedule service and work was completed in a timely manner. Dora was very pleasant, both on the phone and in person. More
by Maryjo
May 17, 2019
Crv service Great service! Good people! They got my car in quickly, did a great job on the service and at a fair, reasonable cost. I have been buying and servicin Great service! Good people! They got my car in quickly, did a great job on the service and at a fair, reasonable cost. I have been buying and servicing my cars from/by Heritage Honda for 20 years - I wouldn’t go anywhere else! More
by Towson C
Other Employees Tagged: Mark Strine
May 15, 2019
2015 Pilot door lock failure The driver’s door lock failed, making it impossible to open any of the four doors and the hatch. I drove to the dealership where someone used my key The driver’s door lock failed, making it impossible to open any of the four doors and the hatch. I drove to the dealership where someone used my key to manually unlock the door from the outside so that I could get out. The external temperature sensor failed at the same time. More
by G
May 15, 2019
2013 accord coupe Very courteous and knowledgeable . Wait was not long and was very clean and comfortable waiting area. I have all my service done there . Prices are r Very courteous and knowledgeable . Wait was not long and was very clean and comfortable waiting area. I have all my service done there . Prices are reasonable. More
by Bill66
May 15, 2019
Great Service The timing and service was excellent. They always do a great job here, this visit was no different. Dora has served me before and is always great! The timing and service was excellent. They always do a great job here, this visit was no different. Dora has served me before and is always great! More
by MikeN&@&@
