Doug Brewer | Page 2

My salesman was Bobby Flippo! He went above and beyond for me! I have already recommend him to multiple people. He went above and beyond for me! I have already recommend him to multiple people. More

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Very bad customer service. The first day it was there. No call to let me know that they didn’t look at the car. Took 3 days to diagnose car. Would not provide a car to drive w The first day it was there. No call to let me know that they didn’t look at the car. Took 3 days to diagnose car. Would not provide a car to drive while being in the shop. Charged $289 for oil change. I won’t ever have my car serviced there again! More

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Shakera got me a very good deal and was a true professional. It was another satisfying experience at McLarty Daniel Ford in Bentonville. professional. It was another satisfying experience at McLarty Daniel Ford in Bentonville. More

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They are extremely pleasent to deal with and very knowledgeable. They cater to the comfort of their customers. knowledgeable. They cater to the comfort of their customers. More

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My service was absolutely horrible. I dropped my car off 7:45 am Wednesday morning, Logan Barker who showed no interest in helping me by his attitude, told me he didn’t know what it would cost but that he w 7:45 am Wednesday morning, Logan Barker who showed no interest in helping me by his attitude, told me he didn’t know what it would cost but that he would call me in a few minutes that morning. I told him I just called Ford and they said my car was under warranty until 01/22. He said he’d check and let me know. 11am comes, I call, he’s not available, I leave a message and he never calls back. (I’m still just waiting to hear if I have a warranty or not) 2pm comes, I call same shenanigans. Can’t talk to Logan and no one else can tell me anything about my car. So I end up not knowing anything and leaving my car overnight. Thursday comes. Still never got a call from Logan as promised 24 hours ago. I call 3-4 times just trying to see if my warranty is good or what the heck is going on. I FINALLLY 2pm Thursday had to demand I speak to the service manager because at this point I have no idea if my car has been worked on or if it’s still just sitting and we leave town Friday (the next day). The service manager tells me my warranty was up at 36,000 miles and nothing will be covered. So it took 48 hours for not even Logan to tell me that nothing was going to be done on my car. I live and work 45 minutes away. I took off time to bring my car there, had no car for 2 days for absolutely no reason at all. And had to Uber myself to work after being told Mclarty would shuttle me for free. I show up to pick up my car Thursday evening and Logan sitting at his desk sees me and refuses to help me. Finally after 10-15 of standing there some guys helps me, gets my keys and is gone for 30 minutes!!! I’m wandering the lot looking for any sign of my car or the person with my keys. Logan still completely ignoring me, no interest in helping me. Everyone in the service department just pawns off every customer question or concern to the next person and said “oh I can’t help you, you’ll have to wait for a call back” but no one every calls back. It was completely insane. I will never ever be back. More

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while Ford and Mclarty Daniel Ford would not stand behind the vehicle they sold us Chelley did her best to help us through the process and attempted to get satisfaction for us from her dealership... Chelley the vehicle they sold us Chelley did her best to help us through the process and attempted to get satisfaction for us from her dealership... Chelley is top notch in our book but We will never buy from this dealership again. They seem to be just in it to charge as much as possible... More

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Despite our issue not being Sales related, Lana stopped and was extremely empathetic to our anger towards the service we have received. Both in the last couple of days and the previous times. It's Sales Pr and was extremely empathetic to our anger towards the service we have received. Both in the last couple of days and the previous times. It's Sales Professionals like Lana that make purchasing a new vehicle worth doing. Thank you Lana to listening and partnering us with the Service Manager. More

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I was greeted by Mr. Mike Smith and he was such a gentleman with great customer service, I am 83 years old and I was needing guidance with my car tires. He directed me to the service team and I got gentleman with great customer service, I am 83 years old and I was needing guidance with my car tires. He directed me to the service team and I got brand new tires, I will be buying a car later this year and will definitely will have Mike Smith help me and guide me with the process. His type of customer service is hard to find. More

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Great Service Department! Doug Brewer is the best for all your service! your service! More

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Never heard back from y’all about the truck so I bought my truck elsewhere from a different dealer so check your messages next time my truck elsewhere from a different dealer so check your messages next time More

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