Doug DeLaCuesta

excellent staff professional and courteous eager to help the waiting room is nice and has free coffee the waiting room is nice and has free coffee More

by CTAGLE1992 Verified Customer Verified Customer

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First time came to this dealership and bought a used 2019 Acura MDX. Darnell took me to test drive. I asked that this car has no spare tires. He said some cars run on flat tires. Call Acura dealership and to Acura MDX. Darnell took me to test drive. I asked that this car has no spare tires. He said some cars run on flat tires. Call Acura dealership and told the car should be tow when tire is flat. Or a spare tire kit for that model is $500. Only after the sales done and about to drive off the lot, Darnell told me there is only one key. I was upset because this should be disclosed to customer during the sale. I went back the next day. They said they will find the previous owner to look for the key.. of course no keys and the key is $650 at Acura dealership. Then I looked at car fax and confirmed the car was never service for transmission and this car has 69,000. Transmission service should be done at 60,000 miles . Contacted sale manager Douglas Jones and he said he is waiting for service director to answer. Called and only got voice mail.. I like my car but this dealership is not very good. More

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