Doug Givler | Page 12

What a fantastic experience! Doug was super friendly and helpful and no pressure from the beginning. I wasn't intended on buying anything when I stopped in the dealership to drop my girlfriend's car off fo helpful and no pressure from the beginning. I wasn't intended on buying anything when I stopped in the dealership to drop my girlfriend's car off for service. But after the test drive and seeing the quality of the used vehicle, I was very interested. The financing process was easy and Sarah worked great magic to make my payments and rate comfortable and where I needed it to be. Doug came in on his day off to work through the final details with me and was so knowledgeable and the car and took the time (after hours) to show me how to use all the bells and whistles of this fantastic vehicle. The quality, time and money that this dealership invests in its product and its staff was evident in my whole transaction. I will highly recommend this dealership to all my friends and family. More

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My husband and I took several months to decide what brand of new car to buy and where to buy it. I/We made 3 visits to Kelly, always meeting with Doug Givler, who could not have been more helpful. He answere of new car to buy and where to buy it. I/We made 3 visits to Kelly, always meeting with Doug Givler, who could not have been more helpful. He answered all our questions, even my husband's technical ones. The day I picked up my new car, Doug spent nearly 2 hours showing me all the whistles and bells and how to operate them. He had obtained my auto insurance card and made sure all the paperwork was complete. All in all, it was a very positive experience. Ann Keim More

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Kelly Cadillac has been my Cadillac service dealer for the past seven years since moving to Lancaster, PA. I recently purchased/leased a 2013 XTS which will be my 12th Cadillac over the past 27 years. the past seven years since moving to Lancaster, PA. I recently purchased/leased a 2013 XTS which will be my 12th Cadillac over the past 27 years. Kelly Cadillac was the selling dealer and I know of no better experience. All persons listed above were most courteous and professional from new car order to delivery. I cannot recommend them too highly More

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Doug and his Sales manager was very professional,kind and courtesy. I highly recommend this sales staff to anyone who wants to be treated as if they are the number one customer on the lot. Thank you for the courtesy. I highly recommend this sales staff to anyone who wants to be treated as if they are the number one customer on the lot. Thank you for the outstanding customer service! Ernest & Linda Evans More

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