Doug Grills | Page 4

I’m new to this dealership and Doug was awesome. He was fair and nice and informative, and I really trusted him! Looking forward to seeing him around and hopefully working with him more. fair and nice and informative, and I really trusted him! Looking forward to seeing him around and hopefully working with him more. More

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Doug provided outstanding customer service and updating me on the status of my vehicle. Service team did a great job in checking my vehicle, rotating and balancing the tires. me on the status of my vehicle. Service team did a great job in checking my vehicle, rotating and balancing the tires. More

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I bought a brand new Volvo from this dealership a couple months ago, and the salesman was great and I had a great experience buying it. I love the car, but I immediately started having an issue with the inf months ago, and the salesman was great and I had a great experience buying it. I love the car, but I immediately started having an issue with the infotainment center randomly resetting while I drive it. This is a Volvo problem and nothing wrong with the dealership itself, but their service to remedy the situation has been awful. Upon researching this issue online, it turns out there are plenty of people who have reported having the same issue and it was a common problem with this model, and that the only solution was to replace the infotainment system itself. I made a service appointment and told them that, and they brushed me off like I didn't know what I was talking about. Then they did a software update and told me it was fixed. I got my car back and the issue kept happening, so I made another appoint, told them again that it was going to need a hardware update and that the software updates won't fix it. Again, I was brushed off like I had no idea what I was talking about, and they called me back saying they did another software update that fixed it. The next day the issue occurred again. Now I started getting annoyed and contacted both Volvo and the dealership itself with frustrated emails. For an expensive car, I should not be having issues like this right away and having to take it in this often and I complained that nobody seemed to take it serious. This got the attention of the service manager of the dealership, and he called me and apologized profusely and said how sorry he was. He said he talked to Volvo and that they agreed the infotainment system needed to be replaced and he ordered the part to do. He said it was expected to come in on July 2nd and he would call me as soon it was in his hand and they would make an appointment to come pick the car up so I wouldn't have to take time out of my day to take my car in for a third time. Great, I thought! Finally I'm getting somewhere with this service department. So two weeks pass after July 2nd and I still haven't heard anything, I thought I better call to check. I call the service department, and they have no idea what I'm talking about, so they transfer me to the parts department, the parts department seemed very confused but finally dug in the back and said "Oh yeah, we do have a part for you!" And so they transfer me to someone to make an appointment. I leave a voicemail at the person's desk explaining my situation, so they call me back and say "Okay, the soonest we can get you in is July 22nd, can you bring your car in then?" No reference to coming to pick up my car, the whole conversation I had with the service manager weeks prior was worthless because he or the company did not follow through with anything he said to me, but I don't feel like fighting so I just said whatever. After all of this, you'd think they would know who I am and have notes about my issue and the car by now, right? So this morning I take my car in, I go to the same aloof service person who has checked me in every time now. I've talked to him on the phone multiple times, exchanged multiple emails with him, and brought my car in to him 3 times now, and he sees my face and name and has no idea who I am. After pulling me up in the computer, he literally had to ask me "So what are we doing with your car today?" What kind of communication does this place have? How are there not notes about my long running issues with this car? I realize they deal with a lot of customers, but I should not have to explain my situation to every single person in the company every time I talk to someone. I should have a file and they should know what my issues are when they pull up my file. UPDATE: The service manager called to apologize and said he did call and emailed me, which I did not see but I checked my spam folder and it was in there. So I apologize and the service manager did try reaching out to me. More

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The service advisors are very helpful and try to move your car through as soon as they can. Easy and friendly and the price is reasonable with factory parts. your car through as soon as they can. Easy and friendly and the price is reasonable with factory parts. More

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ALWAYS fast, efficient, clean and friendly. They take time to listen to 'latmen' questions and answers, which can be challenge, as we who have tried to explain something we'll know. They do not look to e time to listen to 'latmen' questions and answers, which can be challenge, as we who have tried to explain something we'll know. They do not look to extract every penny from their customers, and have found ways to save me money more than once. I feel safe and confident when I put my vehicles in their care, and that goes a long way to continuing to deepen the trust. More

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The service department found a workable time for me to bring in my XC90 for routine maintenance and an oil change. Everyone in the service department were very efficient and helpful while I waited for the bring in my XC90 for routine maintenance and an oil change. Everyone in the service department were very efficient and helpful while I waited for the work to be completed. More

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I Had a Great experience while in the service department at Volvo cars of saint louis. What was even better was the experience I had with the team! at Volvo cars of saint louis. What was even better was the experience I had with the team! More

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Doug was very professional and courteous . He made sure everything was accomplished abd kept me posted on what was needed and happening with my car . everything was accomplished abd kept me posted on what was needed and happening with my car . More

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Alen was great to deal with when I brought my S90 in for service yesterday! Great communication and everything was done quickly and properly. Hope to do it again. service yesterday! Great communication and everything was done quickly and properly. Hope to do it again. More

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Everything went smoothly. Very professional. Scheduling was much more convenient as compared to “that other Volvo place”. Nice clean facility, good traffic flow that is not confusing. was much more convenient as compared to “that other Volvo place”. Nice clean facility, good traffic flow that is not confusing. More

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